I was sorely disappointed with this property. I totally agree with a recent review: the rooms at this new property are entirely TOO HOT and UNCOMFORTABLE. Even when booking the hotel, I was met with complications, regulations and stupidity. On a prepaid reservation via Hilton Honors, one of my primary credit cards had been recently changed/deactivated and I tried valiantly to get the problem rectified, only to have the hotel email a form attached that required a written authorisation, plus identification to be scanned/faxed back to the hotel. I didn’t have access to a scanner/fax on the road. After several calls via Hilton Honors desk to the property, sanity prevailed and was able to verbally give the proper active credit card over the phone to the hotel. Upon arrival, the room was like an oven at 28c (82F). I opened the windows (they only open up about 8cm (3in) in the hope that things might cool down after I had gone out sightseeing in Brescia for a few hours. By evening, it had only “cooled” to 25c (77F) – and this was at 9:00PM. I rang the front desk to see if something could be done. I took matters into my own hands, going directly to reception, requesting a room that was not on the sunny side. I was told nothing was available on the opposite side. Mind you, this hotel with over 135 rooms was far from busy and all they would say is that regulations prohibit air-conditioning being turned on this time of year [April] however, the hallways of the hotel were cooler than the room itself (all reception would say is that the halls are ”inside”, and thus cooler). And like a clueless robot, reception repeated, “open the window, open the window” (the ones that only open a few cms/inches) The new room was a “cooler” 24c (75F). Needless to say, I didn’t have a restful night in my sauna of a room – with windows open, and the noise of outside street traffic & pedestrians. I managed to squeeze in a few hours sleep due to pure exhaustion, waking up tired & irritable. The buffet breakfast was small & cramped, the food palatable from the small choices available. Oh yeah, one minor thing I've noted: in both rooms, there were heavy metal tissue holders in the bathroom, but no tissues - either the hotel is poorly managed, or they are too cheap to provide tissues (Kleenex). This is my first (and last) trip to the Brescia Doubletree - what a bunch of dopes!
Outstanding
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