Wanda Hotel Changbai Mountain Reviews

I suggest everyone who ski lover to stay this hotel, reasonable cost, nice food, and staff friendly for foreigner especially thank you Mr. david, he not just try to communicate in english but help to adjust and full-fill my travel in Changbaishan more completely, good moment....lovely

The room was cozy and clean. It was pleasant to stay there. The stuff was very polite and helpful. Breakfast had many options and it was delicious. The location is good, only 5 mins by taxi to the slope. I liked all the service.

we book 2 room very bad service we talk super long time for check in say we oversea card cannot use for payment keep delay all the time for payment . same time the hotel all facilities close early understand because payment delay we keep waiting after long flight reach to the place all good mood also become bad mood finally also my card can't use we sent all the detail to hotel already know we from Malaysia what is reason say my card cannot use in here . travel round the world near ever hear hotel cannot use oversea card for payment . end up also cannot use need my hong kong friend to settle the bill . waste time also cannot settle the problem . hotel need upgrade the system .

Not much facilities available, quite poor but service ok

Cheryl was the most wonderful helpful staff , she helped me when Ctrip confused my stay and made a reservation for February instead of January 2021, she gave me a room (10 am）to rest after a long journey , then when the room was ready (2 pm) she called me to change to a bigger nicer room than the one I first booked. Then she patiently helped me to organize my day and gave me ideas. I had another problem , when I went skating I did not return my helmet ( as I was him going to use it the next day and the staff at the ski center said I could keep it ) , according to the hotel regulation you must pay 2000 deposit for them to give you the skiing card . So the next day they wanted 2000 yuan more since in the system I hadn’t returned all the equipments in time , she solved it patiently talking to the person in charge of it and explained that I shouldn’t be requested to pay again if I already paid the day before and I was going skiing today as well. She made of my stay a wonderful stay, solved each and everyone of my troubles ! ! Thank you Cheryl ! Regarding the hotel , the hotel is clean and spacious , the room includes a one entrance ticket to the water park and one entrance ticket to the hot spring and one entrance ticket to the infamous Wanda ski resort! The resort is fabulous ! The breakfast was yummy, ate a lot and the staff at the restaurant is diligent , very warm , and helpful . I would definitely stay here next year!!! I’m so so so happy!

🆚 This hotel and Holiday Inn Express are very similar, they are right next to each other. ✅ This Wanda seemed slightly better than H.I. Express. ✅Free shuttle service from-to airport (tell the lobby your flight info the day before you check out, they’ll tell you what time you should be at the lobby) ✅ The booking includes transportation to the west slope of Baishan Mt, cable car 🚡, bikes 🚲 in the Wanda area. (It’s seasonal) ✅ The breakfast was good, 90% Chinese style. ✅ The area has different restaurants and fast food options, if you want to go to a restaurant, look for it on 大众点评 and give them a call, they can pick - drop you off (sometimes it might rain a lot) for free. ❇️ You can ask the hotels for tours available. Sometimes it’s raining and they close the mountain 🏔. ⛔️ The floor of the bathroom is some sort of plastic and won’t make you feel comfortable. ⛔️Central A/C doesn’t work well, but you can open the window. 💠 In overall good!

David, the manager of Yuehua Hotel, was very warm and considerate. He helped coordinate a late check-out. The room was comfortable, clean and hygienic. The breakfast was rich. It was very convenient to ski in the resort, which was just behind the restaurant. I would come again if I had the chance!

It seems that the front desk staff at Yuehua are all very tired. If they are so tired, why not take a break or find somewhere else to stay🤔 Except for the one who added WeChat and talked about rights, they are all very unfriendly. Hahahaha No experience of staying in a hotel will be like this. The room facilities can only be said to be quite surprising...^_^

It was the first time for a family of three to travel to Northeast China. I had seen the introduction of Changbai Mountain Wanda Resort on dy before. I also wanted my children to experience skiing, so I booked hotel accommodation from Ctrip without hesitation. We were foreign guests, so it was more convenient to make reservations from Ctrip. On the day of check-in, we also went to Changbai Mountain North Slope Tianchi and other attractions, and then chartered a car (1.5 hours drive) to Wanda Yuehua. It was already dark at 6 o'clock when we arrived at the front desk and we were very tired. The front desk staff was very friendly. After learning that it was a Ctrip order, they also sent a manager (David) to check in, and also upgraded our room type to a parent-child room for us to stay more comfortably. The room design is very suitable for children, and my baby is very happy. The hot spring experience is also good. I haven't soaked in an outdoor hot spring before, so the child's novelty is full! We encountered some problems during the stay, and Manager David also helped us deal with them immediately. The service attitude is really very good, and I have to thank him especially! The child said that he will come here again next time!

Yuehua is next to the scenic spot, but it is not far from the town on foot, 15 minutes is enough. There are quite a lot of dining options in the scenic area, and they are not expensive. There are shuttle buses to water parks, hot springs, and ski service areas, which is very convenient. There are many ski slopes, which are suitable for beginners like us. But my favorite thing is to take the cable car to the top of the mountain to watch the snow... There is an Internet celebrity cafe on the top of the mountain. I highly recommend the black tea Yuanyang Latte, which is very delicious. There are window seats on the second floor of the cafe, where you can rest when not skiing. Yuehua's service is pretty good. There are no complaints about poor service like before on the Internet. Maybe it's because there are fewer people now and it won't be like a war every day like in the peak season.

The price/performance ratio should be the best in the ski resort. The location is average and it is far from the town (in fact, every hotel has a ski slope leading to the door). It is a standard express hotel. It was formerly Ibis. It has been upgraded to a large room facing the ski resort. The door is peeling badly and the table is so shabby. The facilities are really a mess. The shower head is broken. The service is OK. Most of the people there are young people. The service and hygiene are definitely not good when you go there during the peak season.

The overall check-in experience is very good, the service is very good, the stay is not bad, the room is very warm, and if the water is not enough, I will help to replenish it at any time with just a phone call. I would like to specially praise the service manager David, who is serious about his work, has a good attitude and is patient🌹

The room was very clean. I needed shampoo and it was delivered almost immediately after I told the front desk. The service was very good. The ski resort is directly accessible from the back door of the hotel restaurant, which is very convenient. The buffet breakfast has a wide variety of options, and there are also frozen pears. Coco Manager will send some warm reminders 👍🏻👍🏻👍🏻

Manager Coco's service is attentive and enthusiastic, and it is very convenient after check-in. There is a free bus to the airport and some activities in the resort. It is not far from the western slope of Changbai Mountain. Overall it's very convenient