Hotel JAL City Nagasaki Reviews

A little disappointed with their cancellation policy. I made 2 separate bookings for 3 rooms for the same period for my family of 5 pax on the same day. 1 with 2 rooms and 1 with single room. Due to change of iternary, I had to cancel the rooms and booked other hotel eventually. The 2 rooms booking was cancelled and refunded without any issue. However, that single room wasn't able to cancel as the date for free cancellation was over (which I didn't realised, thought all will be the same). So it was my oversight on my part. Just to highlight this to others who have booked to take note that the free cancellation dates may be different even you booked on the same day.

Customers service is good，the staff are nice and friendly.

Great location. Easy to walk to the sites. Good breakfast buffet.

I couldn't really rate it because I only stayed there without meals, but I had a comfortable stay. The location is in Chinatown, which I thought was the best.

The service was great and you could check in early. There was a fellow countryman who was an intern downstairs. The location was also very good and there was plenty of space. However, many of the facilities in these so-called chain five-star hotels in Japan are inferior to those in China...

The room is very new, with good facilities and a Nespresso capsule coffee machine. I contacted the hotel front desk because a reservation for a trip was cancelled. The front desk staff called me specifically to tell me, and even cared about whether I had handled the matter properly when checking out, which is worthy of praise.

Everything is very good, the service attitude is good, the cleaning is done once a day, the location is very convenient in the city center, the price is reasonable, the facilities are very clean, although the room is not big, it is enough for one person. In short, it is right to stay at her house when you come to Nagasaki

Hotel Nikko is my first choice in Japan, with good location, good service and good breakfast

Excellent location, functional rooms, great breakfast

The location was good and the room was clean. I still want to use it.

near Chinatown It's the best.

Hotel facilities, front desk service, and breakfast were good, Room cleaning was not good enough.

It's not bad

2 minutes walk to Chinatown, 5 minutes walk to Shanqiao and shopping malls The location is good. It is very suitable for dining and shopping as a tourist base. The hotel staff are also very friendly and impressed.