recently stayed at Iconic Service Residence and booked a three-bedroom unit.
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The good:
The highlight of this place is definitely the swimming pool view. The view is stunning-you can clearly see Penang Bridge, the sea, and a beautiful panoramic view of Penang. The unit itself was also clean and well-maintained. The beds, living hall, rooms, and bathrooms were all clean, which I truly appreciate.
Had a pleasant stay at Urban Suites by Urban Pleasure in Penang. The unit was clean, spacious, and comfortable for our group of 7, although I would say 6 people would be the ideal number for a more relaxing stay. The location was convenient and the facilities were quite complete, especially the swimming pool and gym. One thing we really appreciated was the washing machine and dryer, which made the trip much easier for longer stays. The view from the unit was also beautiful, especially at night when the city lights started glowing like a mini galaxy. Overall, a good and worthwhile stay for families or groups visiting Penang.
This hotel is excellent. It's brand new and completely odor-free. The rooms even have water purifiers for direct drinking, and hot water is readily available – a huge plus since most hotels in Malaysia don't provide bottled mineral water, and buying it outside can be quite cumbersome. The room design is superb and very well-suited for Chinese guests, with brand new kitchen utensils too. The hotel's location is also fantastic. Just a short walk away, you can catch a free bus for sightseeing around Penang. It's less than a 10-minute walk from the former site where Sun Yat-sen founded the Tongmenghui, and GAMA Supermarket is also within walking distance, offering great products at reasonable prices. You can take the free bus to many attractions. It's also conveniently located about a 30-minute drive from the airport. Plus, you can easily get to the jetty to catch a ferry to Butterworth and then take a train to Ipoh, or even directly to Kuala Lumpur. All in all, it's incredibly convenient and definitely worth staying. This hotel is a perfect choice for a trip to Penang.
The location is great, with a beach and a good view of the sunrise. We booked a 3-bedroom apartment on a high floor - we’re on the 35th floor. The rooms are very clean and the view is excellent.
The only minor downside is that the frying pan in the kitchen had a slight odor. In the end, we didn’t use it. Other than that, everything was great.
Also, there’s a MyNews supermarket right next to the building downstairs, which is very convenient.
Stay Experience:
This serviced apartment offers a very spacious layout, making it comfortable for longer stays. The automated parking system is also very convenient, and there is a convenience store located right downstairs.
Service Attitude:
The reception is located on the second floor, and the staff were polite and courteous throughout my stay.
Hotel Location:
The property is situated between the beachfront and the city centre, offering a balanced location. However, there are not many dining options within walking distance.
Areas for Improvement:
It would be great to have more breakfast options available. Other than that, everything else was satisfactory.
I had a very pleasant stay at the hotel and was especially impressed by how clean and well-maintained everything was. From the moment I arrived, the lobby looked spotless and welcoming, which gave a great first impression. The room itself was extremely clean, with fresh linens, neatly arranged furniture, and no signs of dust or dirt. The bathroom was also well taken care of, with all amenities properly stocked and sanitized.
Housekeeping clearly does an excellent job, as the cleanliness was consistent throughout my stay. The environment felt comfortable and relaxing, making it easy to unwind after a long day. I also appreciated the attention to detail, as even small areas like hallways and common spaces were kept in great condition.
Overall, I had a very positive experience. The high standard of cleanliness made my stay much more enjoyable, and I would definitely recommend this hotel to anyone looking for a comfortable and hygienic place to stay.
The service apartment is new, but only 4 lift cater for 36 storey, waiting time take too long, we miss the facilities floor. The apartment doesn't come with free parking, carpark is chargeable RM9 per day stay at level 3 to level 10, the carpark ramp is very narrow. Room is clean, but bathroom shower water pressure is too low.
When staying at Casita 22, 218 Macalister Georgetown City & Seaview, you'll be perfectly positioned to explore all that George Town has to offer.
This property has a pool, including a infinity pool. The gym provides a place for guests to work out.
When driving to the property, you can use the free parking lot.
Layout is nice and comfortable. The kids love it. I like the drawers provided under the beds. Initially I was worried about lack of a cabinet for clothes. Water dispenser is very well used by us. Plenty of power sockets near the bed.
Swimming pool had a great view. Chlorine taste was crazy strong though. Kids thought the water was salty.
Biggest gripe is that this place is too popular. 4 lifts serving the 30+ levels of patrons are not sufficient. During peak periods like meal, arrival or checkout timings, we waited more than 15mins to get into the lift.
Overall very pleasant stay.
Great
327 reviews
9.0/10
Price from
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8.8/10
Very Good
Iilonka-zExcellent hotel location. The fully equipped kitchen, ironing board with iron, and hairdryer are all available. If you need anything, you can contact staff via WhatsApp, and it will be delivered quickly. The room was clean and spacious. Nice pool and jacuzzi, plus a well-equipped gym. Upon check-in, we were asked for a 200 RM refundable deposit, but only in cash. We had a pleasant stay.
DDarth.Great location in George Town — easy access to food and nearby attractions. The unit was clean, modern, and comfortable for a short stay. Check-in was smooth and overall it’s good value for money.
Minor downside is the space can feel a bit compact, but still a pleasant stay overall.
KKelunLayout is nice and comfortable. The kids love it. I like the drawers provided under the beds. Initially I was worried about lack of a cabinet for clothes. Water dispenser is very well used by us. Plenty of power sockets near the bed.
Swimming pool had a great view. Chlorine taste was crazy strong though. Kids thought the water was salty.
Biggest gripe is that this place is too popular. 4 lifts serving the 30+ levels of patrons are not sufficient. During peak periods like meal, arrival or checkout timings, we waited more than 15mins to get into the lift.
Overall very pleasant stay.
EedwardngjwHad a pleasant stay at Urban Suites by Urban Pleasure in Penang. The unit was clean, spacious, and comfortable for our group of 7, although I would say 6 people would be the ideal number for a more relaxing stay. The location was convenient and the facilities were quite complete, especially the swimming pool and gym. One thing we really appreciated was the washing machine and dryer, which made the trip much easier for longer stays. The view from the unit was also beautiful, especially at night when the city lights started glowing like a mini galaxy. Overall, a good and worthwhile stay for families or groups visiting Penang.
GGuest UserThe location is fantastic! This apartment is right next to Gleneagles Hospital, and you can walk to Island Hospital in about 5 minutes. The view is absolutely stunning – truly the best! It can accommodate up to 6 people, making it quite cost-effective. 👍👍👍
GGuest UserEasy and clear self check in instructions provided.
Rooms are clean and as described.
Walking distance to gurney paragon.
Comfortable stay,will come back again in future.
GGuest UserThe service apartment is new, but only 4 lift cater for 36 storey, waiting time take too long, we miss the facilities floor. The apartment doesn't come with free parking, carpark is chargeable RM9 per day stay at level 3 to level 10, the carpark ramp is very narrow. Room is clean, but bathroom shower water pressure is too low.
JJojo81We had a good experience staying here overall. The room was clean, the facilities were complete, and the air-conditioning was cold enough. 😊
The only downside was the lift. The waiting time was quite long, and the lift was often full, so it would skip our floor. Other than that, everything was good.
CCindy1105NO RECOMMEND!
1. Fan and aircond in the living room are very old.
2. Fan and aircond in the second room also quite old.
3&4 Blanket already torn but still provided for us to use.
5.First toilet got two shampoos, second toilet got one shampoo and one shower gel — how to wash body? Need to share or use shampoo as body wash.
6.Second toilet shower pipe leaking when using.
7. Washing machine cannot be used from third day. They said will come to fix, but need to wait long — end up have to bring clothes home to wash, LOL.
8. Saw baby cockroach inside the unit.
9. Power plug in the room is loose.
10.Toilet and room got no good smell.
Also this,
Not sure if you believe this — my cousin can see ghost. At night or sometimes in midnight, all of us smelled “bunga melati” (jasmine) scent. My cousin, who slept in bedroom 1, heard someone knocking the window loudly. After that, she slept in the living room instead. The smell came again, sometimes very strong and badly — all of us in the kitchen and living room could smell it. Quite creepy!
Maybe because house besides the Hospital!