Holiday Apartments in Penang, Malaysia

Excellent hotel location. The fully equipped kitchen, ironing board with iron, and hairdryer are all available. If you need anything, you can contact staff via WhatsApp, and it will be delivered quickly. The room was clean and spacious. Nice pool and jacuzzi, plus a well-equipped gym. Upon check-in, we were asked for a 200 RM refundable deposit, but only in cash. We had a pleasant stay.

The route to the hotel is a bit strange, but overall it looks good. But check the accommodation before coming.

All very good, receptionists are very friendly and helpful, we can even keep our luggage before we can check in because we arrived earlier and we can freely go find our lunch around the residence. Hist also very responsive, location is superb with many local food stall walking distance and easy to go everywhere. Bed and pillows also towels are very clean. We had nice stay here thanks to nexx

Layout is nice and comfortable. The kids love it. I like the drawers provided under the beds. Initially I was worried about lack of a cabinet for clothes. Water dispenser is very well used by us. Plenty of power sockets near the bed. Swimming pool had a great view. Chlorine taste was crazy strong though. Kids thought the water was salty. Biggest gripe is that this place is too popular. 4 lifts serving the 30+ levels of patrons are not sufficient. During peak periods like meal, arrival or checkout timings, we waited more than 15mins to get into the lift. Overall very pleasant stay.

Urban Suites provides basic amenities like a kettle, towels, and 2-in-1 hair & body shampoo. There is also a washing machine available, which is convenient for longer stays. It also has an exceptionally good night view from rooftop 42 level. Check in was easy, carpark is easy to navigate as well. However, there are several areas that could be improved: 1. Only one ceramic cup was provided, while the rest were plastic cups and plastic bowls. 2. A meat cutting knife was provided, but there was no small fruit knife. 3. The shower head was damaged, causing uneven water flow. 4. The iron was dirty and unusable for ironing clothes. 5. The sofa was too hard and not very comfortable. 6. The worst part was the lift waiting time — during peak hours, waiting for the lift could take 10–15 minutes.

The location is fantastic! This apartment is right next to Gleneagles Hospital, and you can walk to Island Hospital in about 5 minutes. The view is absolutely stunning – truly the best! It can accommodate up to 6 people, making it quite cost-effective. 👍👍👍

Easy and clear self check in instructions provided. Rooms are clean and as described. Walking distance to gurney paragon. Comfortable stay,will come back again in future.

Small cozy hotel and comfort bed, this hotel are emphasised on sustainability, give a thumbs up. Reception ar at level 2, truly warmed customer services from all level, specially those not the local staff who handle well on questions asked, all are polite with smiling and assisted well Myself and my husband are happy and impressed with this hotel with all amenities provided. The rate are reasonably even apply on weekend.

The service apartment is new, but only 4 lift cater for 36 storey, waiting time take too long, we miss the facilities floor. The apartment doesn't come with free parking, carpark is chargeable RM9 per day stay at level 3 to level 10, the carpark ramp is very narrow. Room is clean, but bathroom shower water pressure is too low.

This hotel was great, very clean, probably because it's newly built. It even has USB ports for charging, which is really convenient. Having a water server in the room was a huge plus. The location is good too, with a bus stop nearby. On the rooftop, there's a pool and a gym. The 11th floor has a play area and a bar counter-like space where you can eat takeout food, and there were even ashtrays for smokers. There's also a convenience store next to the front desk. I'm definitely coming back! Thank you.