Posted on Aug 24, 2026|Deluxe Double Room
BensonHKFirst Impression: The Luxurious Ritual of a European Castle
Subtle and Secluded Driveway: As the car turned from the tree-lined Dunhua North Road, it entered a highly private French-style circular driveway, exclusively designed for VIP guests.
Museum-Quality Artistic Ambiance: Stepping into the grand and towering lobby, guests are greeted by an aesthetic space adorned with over 1,700 original artworks and exquisite giant crystal chandeliers.
Impeccable Welcome Service: The front desk service is attentive and seamless. Upon being seated, guests are immediately presented with a ceremonial special hibiscus welcome tea and hot towels.
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Price per night from:DKK 3,703
Posted on Nov 1, 2026|Superior Double Room
Guest UserI really enjoyed my stay at Caesar Metro Taipei and would definitely stay here again on my next trip.
The room was spacious, clean and very comfortable, and it was always nice coming back to the hotel after a long day out. The bed was comfortable too, and overall the room felt like a proper place to rest and recharge.
The location was also very convenient for getting around Taipei, with the train station nearby and plenty of food options around the area. Despite being in a busy part of the city, the hotel itself felt comfortable and relaxing.
The staff were friendly and helpful throughout our stay, and everything was generally very fuss-free. I especially appreciated the comfort of the hotel after some very long days during this trip.
Overall, a really pleasant stay and easily one of the hotels I would return to when I’m back in Taipei. 😊
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Price per night from:DKK 560
Posted on Apr 4, 2026|Standard Single Room By The Elevator
Guest UserHotel is relative clean. Stayed in a single room with a semi double bed. Size is decent but didn’t realised it was behind the lifts, could hear the lift moving through out the day.
The shower head position is pretty bad. It’s not on an angle it’s pretty much like spraying directly into your body. It would be great if they could address this.
It’s 15 mins walk from the metro station so not closed.
Also there was a cockroach in the bathroom. Crawled out of the drain
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Price per night from:DKK 477
Posted on Oct 29, 2025|Mixed Standard Twin Suite
Guest User1. Misleading Entrance Signage
Upon arrival, we followed the signage pasted on a pillar that directed guests to a staircase entrance. However, when we reached that entrance, we were shocked to find the door marked with the sign “来宾止步” (“Guests Stop Here”). When we raised this with your staff, we were told that this entrance has not been in use since the COVID-19 period. While we understand that certain operations may have changed during the pandemic, COVID-19 restrictions have ended for more than two years. If the primary entrance has been permanently closed, why has no corrective action been taken and the misleading signage still left there? Carrying heavy luggage up and down a sloped path unnecessarily was frustrating and avoidable.
2. No Staff Assistance or Clear Signage at the New Entrance
When we finally located the new entrance, there were no staff members on standby to assist us, nor was there any clear external signage indicating that this was the correct way to access the lobby. The explanation given later was that all staff were away assisting with parking which is not acceptable. At least one person should have been assigned to remain at the entrance, or the last person leaving should have arranged for another colleague to cover the position. In addition, the Operations Director mentioned that there is signage inside the new entrance directing guests to take the elevator to the lobby. However, this logic is flawed. If guests cannot locate the correct entrance in the first place, how could they possibly see a sign placed inside?
3. Poorly Trained and Unprofessional Front Desk Behavior
After struggling outside, we called the number listed on Google. Only then did someone finally come out and lead us in. By that time, we were exhausted and upset. When we confronted the front desk staff about why they ignored us, despite us clearly visible outside the “来宾止步” glass door, making eye contact and knocking for help, but they claimed they “did not see us.” This excuse was clearly untrue, as we observed them looking in our direction. Even more disappointing, none of the front desk staff offered an apology even until we requested to speak to the Operations Director and asked him to review the CCTV footage. After reviewing the footage, the Operations Director confirmed that the front desk had not been alert and apologized on their behalf. However, he did not acknowledge that the front desk’s attitude and lack of sincerity were also serious problems. Being “not alert enough” and showing no sense of apology or empathy are two entirely different issues.
As an international hotel, the front desk is the first impression of your service. Regardless of the quality of your facilities, this poor experience completely overshadowed the positive aspects of our stay. It also severely damages the reputation of Kagaya Group — a brand that has long been admired for its exemplary Japanese hospitality and politeness. Although we appreciate the Operations Director’s effort to make amends by offering us a meal and gifts (which we declined), it remains undeniable that this incident reflects a failure in staff training and management oversight.
We hope that management will seriously review this incident, especially the issues of:
- Inadequate and misleading signage at the entrance
- Lack of staff presence and assistance upon guest arrival
- Poor front desk awareness and unprofessional behavior
We trust that Kagaya Group will uphold its proud tradition of service by addressing these problems promptly and ensuring no other guests experience such treatment in the future.
Thank you for your attention.
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Price per night from:DKK 2,063
Posted on Feb 22, 2026
JohnHarvey
Exceptional Stay at Hotel Royal Hsinchu: A Standout Choice for Business & Leisure
My recent visit to Hotel Royal Hsinchu (Hsinchu, Taiwan) exceeded all expectations, with flawless performance across every critical metric for a luxury hotel stay. Here’s a detailed, verified review organized by your requested criteria:
Cleanliness (9.4/10)
The hotel sets an immaculate standard. Guest rooms—including spacious beds, sleek干湿分离 (wet-dry) bathrooms with smart toilets, and city-view windows—are wiped down thoroughly daily, free of dust, odors, or stains. Public zones (lobby, restaurant, pool, and gym) are continuously maintained; even high-touch surfaces like elevator buttons and doorknobs are sanitized regularly. The entire property is smoke-free, ensuring fresh air throughout, with no musty smells common in older luxury hotels.
Location (9.3/10)
Perfectly positioned at No.227, Section 1, Guangfu Road, right on the doorstep of Hsinchu Science Park (ideal for business travelers). It’s a short drive to freeway interchanges, Hsinchu High-Speed Rail Station, and downtown shopping/dining districts. The free shuttle service connects guests to the science park, HSR station, and key local spots, eliminating transit hassle.桃园国际机场 (Taoyuan International Airport) is about a 40-minute drive away, while nearby convenience stores, cafes, and local eateries are within walking distance.
Service (9.5/10)
Attentive, professional, and warm—this team goes above and beyond. The doormen greet you by name after check-in, front desk staff handle requests (room upgrades, late check-out, local tips) quickly and politely, and multilingual support ensures global guests feel at ease. Bellhops assist with luggage promptly, breakfast attendants refill stations proactively, and housekeeping is discrete yet thorough. The staff’s willingness to personalize your stay (e.g., arranging birthday amenities) truly elevates the experience.
Amenities (9.0/10)
The hotel offers a comprehensive suite of luxury facilities. Guest rooms come with free high-speed Wi-Fi, premium linens, mini-bars, welcome drinks, and in-room safes. The heated outdoor pool and sauna are perfect for unwinding after a long day; the fully equipped fitness center caters to health-focused travelers, and the Royal Beauty Salon provides relaxing massages and treatments. The on-site restaurants serve an impressive breakfast buffet (featuring both international cuisine and authentic ********* specialties) plus refined Chinese, Japanese, and Western dining options. Additional perks include free parking, business center services, family-friendly rooms, and adapter/board game rentals.
Final Verdict
Hotel Royal Hsinchu is a five-star gem that balances luxury, practicality, and genuine hospitality. Whether you’re visiting Hsinchu for work (especially at the science park) or exploring the city’s culture and food, this hotel delivers an outstanding stay with zero compromises. I can’t recommend it highly enough and will definitely return on my next trip to Hsinchu.
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Price per night from:DKK 1,009
Posted on Aug 21, 2026|King Corner Room with Balcony
Guest UserBreakfast was not more than ok. They offer a la carte breakfast and you can ask for refills, but it is too complicated and I didn't get what I asked for in two different cases.
The gym is OK and serves its purpose. The room was spacious and had great amenities.
Location is perfect, a few blocks away from Zhongshan station.
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Price per night from:DKK 1,962
Posted on May 27, 2026|Comfort Family Room-with Shower
QQ351
The family room was very spacious, and the breakfast offered a diverse selection, including Starbucks coffee beans. Plus, there were parking discounts and the room rate was affordable. I'll definitely come back if I have the chance! There are restaurants downstairs, and plenty of great food options nearby.
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Price per night from:DKK 227
Posted on Oct 10, 2026|Superior Double Room (city View)
想飛的Shirley
Choosing to stay at Fleur De Chine Hotel Jiaoxi for this trip turned out to be an experience that far exceeded our expectations. It's about a dozen minutes' walk from Jiaoxi Station, and booking the complimentary shuttle bus in advance was very convenient. Located right next to the Tangweigou Hot Spring Park, the surrounding environment is tranquil and completely away from the hustle and bustle of tourists.
The mountain-view room we stayed in features a private semi-open-air hot spring tub. Opening the blinds allows you to soak while gazing at the lush greenery of the mountains, listening to the frogs and birds outside—it completely melted away all the exhaustion from everyday work. The complimentary snacks, drinks, and plum wine provided in the room added a wonderful touch of ritual after a relaxing soak.
The biggest pleasant surprise was that breakfast is served all the way until 1:00 PM, meaning there's no need to force yourself to wake up early just to catch a meal. You can eat your fill of freshly boiled beef soup, traditional ********* egg pancakes, and Chiayi-style chicken rice. There is also complimentary kumquat tofu pudding served as a late-night snack from 7:00 PM to 9:00 PM. Plus, guests can continue using the public hot spring baths until 3:00 PM after checking out, so there's zero rush. This is a truly relaxing hot spring accommodation, perfect for unplugging and unwinding.
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Price per night from:DKK 889
Posted on Aug 27, 2026|Leyou Family Room
Jamies TravelWe absolutely loved our stay at Miramar. The room and staff service was some of the best we had our entire Taiwan trip. It was our daughter's birthday and they put a card in our room for her with the nicest message (and a small towel hand-folded into a dog). Things like this are so special and she'll never forget fhat. We'll definitely stay again.
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Price per night from:DKK 719
Posted on Jul 28, 2026|Deluxe Twin Room
Anonymous UserThe hotel's location is excellent, with subway stations, supermarkets, and restaurants all conveniently nearby. The restaurant on the first floor serves delicious food. The rooms are clean, the staff are very friendly and enthusiastic, and there's a swimming pool, which is a great bonus.
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Price per night from:DKK 1,132