Posted on Aug 8, 2026|Hilltop Dudu Suite
Guest User
We took a room with a large bed and a children's room, but there were three adults, I calmly lay down on this bed with a height of 177, which was nice. The room is really like in the picture, plus a huge private terrace and a balcony with a beautiful view added impressions, because on this whole floor was only our room and the same on the other side. But of course the best thing about this hotel is the animals, they are incredible, they don't live like in a circus in a cage, they walk. Breakfast with giraffes is really incredible, but not only they are beautiful there, I strongly advise you to study the map and go to the rest of the animals, we were most impressed by ostriches, meerkats and raccoons. About the service, some staff in the hotel spoke English, which is very unusual for China. We had some difficulties with the room, but they helped us solve the problem, cheered us up with some gifts and we were able to enjoy this hotel. We also additionally asked to clean the room, after that everything really became clean.
I recommend, the impressions of the animals and the rooms were incredible!
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Price per night from:NZD 361
Posted on Aug 8, 2026|Deluxe Forest View King Room
MCCaoTwo nights, three days – I'd always heard that when it comes to hotels in Qiandao Lake, there's the InterContinental and then there's everything else. This trip really drove that point home.
The drive from Wuxi to Qiandao Lake takes four hours. Since the InterContinental occupies its own island, having a car makes getting around much easier.
The scenery along the Hangzhou Ring Expressway leading to Qiandao Lake is absolutely stunning, especially once you enter Qiandao Lake itself, with its myriad of winding islands and towering mountains. As soon as you exit the highway, you're practically in the mountains. The InterContinental's flags lining the mountain road gave a real 'welcome home' feeling.
Driving with the windows down along the lake, you're enveloped in fresh, oxygen-rich air.
Before even entering the hotel, I spotted the lighthouse and the Arc de Triomphe. The hotel lobby entrance is a beautiful photo op, a perfect blend of lake and sky.
I stayed in a lake view room, and the view was absolutely breathtaking, overlooking Qiandao Lake. Add a Qiandao Lake beer, and my mood was instantly uplifted. The floor-to-ceiling windows had a sofa for enjoying the view. The room was spacious and very well-maintained. They even provided a crib for my child, which was reassuring. The toiletries were excellent, and the bathtub was perfect for a relaxing soak.
I'd read many reviews about the dinner, and after trying it myself, I thought it was quite good. While the variety might not be extensive, it was definitely sufficient, and the taste was decent.
For breakfast, I'd seen reviews mentioning long queues, but it's really just for registering your room number. Seating was quick, and the food was good. I recommend sitting by the window in the priority seating area, where you can see the infinity pool seamlessly blend with the Qiandao Lake scenery.
Swan Lake offers animal feeding, but this area could definitely be improved. There were too few animals, and I suggest increasing the interactivity.
The kids' club has different zones, but I think it could be even better. The space is quite large, and with better planning and layout, a more integrated approach could offer more movement options for kids, and improved climbing and ground-level activities.
I highly recommend both the infinity pool and the indoor pool. My kids didn't want to leave! The pools have shallow and deep areas, catering to children of all ages. You can also rent or buy swimming gear at the hotel, which is very convenient. The scenery is stunning, and the water quality is excellent.
Being a large hotel, it's perfect for an evening stroll, whether to the viewing platform, the lighthouse, or just along the lake – it's very relaxing.
Renting an electric tour car for 120/hour is a great way to explore the mountains comfortably in the summer.
The hotel offers many activities, such as children's themed events and morning guided hikes. It would be even better if they added more water activities or equipment.
It's wonderful to slow down and relax on this tranquil island amidst a busy life.
Finally, a special thank you to 'Butler Landy'. Landy's service was impeccable – attentive, thoughtful, and reliably efficient. She responded quickly and resolved any issues. I felt her genuine sincerity throughout, and the service experience was top-notch. If you stay here, you must find her!
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Price per night from:NZD 216
Posted on Aug 3, 2026|Deluxe Room - City-View (Double Bed)
HaohaoYesterday's breakfast was disappointing, so I went back down at 9 AM today for breakfast. I was hoping for some traditional breakfast steamed buns (baozi). There was still an hour left until closing, and I asked the chef if there were any buns. I saw two large steamers, one with five or six plain steamed buns, and the other remained covered. The chef replied that they were all gone. Well, there was nothing I could do, so I ate some other things, which I didn't particularly enjoy, and had a coffee. I thought I'd check again for buns on my way out. Forty minutes later, it was still the same. So I called over what I assume was the floor manager, dressed in black. I told him I'd waited forty minutes for buns and hadn't gotten any. The manager asked the chef, who said no. Then, after seeing me leave, he made a phone call and said there were still some downstairs and that if I wanted them, someone would bring them up later. This is truly laughable. It's a five-star hotel, and I paid for my breakfast, but I don't even deserve a steamed bun? I think if I were the floor manager, I would have apologized first. Then, regardless of whether the guest had eaten their fill or not, I would have asked for their room number and personally brought a few buns to their room later, perhaps even with some drinks and fruit. I believe that kind of service is what truly befits a qualified five-star hotel.
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Price per night from:NZD 121
Posted on Jun 12, 2026
Guest UserFacilities: Fully equipped, just bring your bags and move in!
Cleanliness: Spotless, tidy, and odor-free 🤙 Great value for money!
Environment: Nice, clean, bright, and spacious.
Service: Excellent! Warm, thoughtful, and responsive to every request. Superb experience!
Afternoon Tea Set: Good!
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Price per night from:NZD 36
Posted on Jul 7, 2025
Cocodexiaowugui
This guesthouse has so much character! The owner clearly put a lot of thought and effort into the design. The massive, floor-to-ceiling bookshelf instantly brings a sense of calm, which is especially welcome on a hot summer day. It’s the perfect spot to unwind, browse books, read, or simply have a moment of quiet reflection. Oh, and the owner even gave me a complimentary room upgrade, which was incredibly comfortable.
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Price per night from:NZD 127
Posted on Oct 30, 2024|Yuesheng - Garden Private Hot Spring Villa
Guest UserTravelers beware! The photos advertising Ke Gamer do not resemble to actual room and the food is horrible. I opted to upgrade to the private hot spring villa for close to 4000rmb a night expecting a high class experience but was instead highly disappointed!
We arrived on a Saturday and reserved a table at the restaurant, famished from traveling and expecting a wonderful meal. They did not mention that this was a set menu (only for the package that was included with the room) so there was no option to select my dishes nor to explain our gluten free diet. First bread came (couldn’t eat it, gluten) then a mushroom chicken soup that was difficult to swallow. Over salted and the chicken was rubbery. Then came there version of a kimchi that was ok. Shrimp next that was battered (gluten) and smothered in mayonnaise, and then an over salted spicy beef dish and inedible veggies dish.At this point we decided to leave and opted instead to pay for food delivery. When we shared this information with the assistant helping us he messaged me saying you are a foreigner would you prefer chicken wings or a steak. I’ve been living in China 10 years and never spoken to so rudely. My gf then wanted to have a soak in the hot spring and have a fire because the rain had stopped but she was told no they could not do this for us that night. That’s when I added the wechat and she deleted him so she would no longer have to talk to someone so rude. We did find it strange that even though I was now in communication with him he still attempted to friend my gf several times, very disrespectful!! After I explained how unsatisfactory the service was to that point he made more of an effort and we did get to enjoy a relaxing evening outside. The next day we stayed away from the restaurant not wanting to have that experience again so ordered delivery service again, decent food for delivery. We did attempt the on site restaurant one more time before checking out for breakfast and this was awful as well. Cold eggs, bacon and sausage. They did have a nice assortment of breads which we could not eat (gluten) so we had a yogurt container and coffee before leaving.
One part of the stay was an assistant driving us into town to a nice tea shop. He took us tot he location and offered to help us select a shop. He was very friendly and helpful inside the shop to explain the differences in teas and get us a good deal. We ended up purchasing 2 boxes of tea to take home.
Overall I did not enjoy the stay at this overpriced and falsely advertised hotel. This is certainly one case when we did not get what we paid for. Wishing you better luck than we had.
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Price per night from:NZD 782
Posted on Jul 30, 2026|Family Kids Double Room
Guest UserThis hotel was a real gem I discovered on this trip! The pool was spotless, and the room was spacious and very clean. The family-friendly decor was so welcoming. The complimentary tickets to the Ice Cream Museum allowed us to try so many flavors, and my kid was absolutely thrilled. We also took the hotel's boat tour, enjoyed the scenery along the way, and had afternoon tea while admiring the views from the window – it was incredibly relaxing!
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Price per night from:NZD 105
Posted on Apr 17, 2026
Guest User
The front desk service was excellent. The hotel's location is superb, just 50 meters from the subway station, making it very convenient to get around. The room was very comfortable and well-equipped. The front desk even helped upgrade my room, which made my stay very pleasant. Thumbs up!
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Price per night from:NZD 112
Posted on Aug 5, 2026|Deluxe Twin Room
Guest User
I wanted to take my kids on a summer vacation but didn't want anything too strenuous, so I chose this Club Med. I heard it's an all-inclusive resort perfect for younger children, though maybe not so much for those over 10.
I booked a two-night hotel pre-sale package through Ctrip (including breakfast and tickets to either Xixi Wetland or Lingshan Fantasy), with a 400 RMB surcharge for weekend bookings. The hotel called the day before to confirm and said they'd add my WeChat for future communication, but they never did. They also didn't mention adding a butler service during check-in, which is something other hotels do better.
The hotel looks quite new and spacious, with most activities located on the basement level. For a hotel with a higher price point that prides itself on all-inclusive services, I was surprised to find that many entertainment options and parent-child activities required additional fees, and they weren't cheap either. This was a bit disappointing. On Friday and Saturday evenings, there's a mini-show, and on Sunday evening, there's a Chashan Qing performance. The shows make the evenings pass quickly. During the day, we mainly rested in the room and occasionally visited the mini water park, where the kids had fun in the water. The indoor children's playground is quite small and suitable for very young children; older kids won't find it very engaging.
On the first day, we didn't want to go out for dinner, so we chose the hotel's Chinese restaurant for lunch. The dishes were mediocre, the portions were small, and the prices were not cheap. For dinner, we opted for the hotel buffet. The weekend prices were higher than weekdays, costing 328 RMB per adult and 218 RMB per child over 4 years old. The prices were a bit high. For the buffet, children are charged by age, not height. What can a child under 120cm really eat? The variety of dishes was also quite limited. For example, there was only one spicy flavor of crayfish, and the other dishes were just so-so. The mark-up felt excessive. For adults and children who don't eat sashimi and such, the value for money was very low. Since my child can't eat raw food, they pretty much only had some vermicelli soup at the buffet.
The evening amusement park games were also very perfunctory; I didn't feel like playing at all. When I finally found a craft activity and sat down to try it, a staff member immediately came over with a POS machine, ready to charge me. 😂
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Price per night from:NZD 274
Posted on Apr 7, 2026|Executive Queen Room
Nik ParksWe had an amazing stay here. The apartment is light, spacious and airy. The bed is huge and really comfortable and the shower and bathroom are also lovely. Having a kitchen with utensils, hob and microwave meant we could cook in the evenings which is a huge plus.
Breakfast was included in our stay and it was varied and tasty with some western options, fresh noodles and omelettes, fresh fruits and salads, bread, cheese, pastries and amazing coffee and fresh juices.
We used the pool several times (remember your swim caps!) and it was large and really nice for a swim.
The location is great. It's close to the West Lake area. We walked there and back which was about 45mins each way, but it's also very easy to jump in a Didi to venture further around to see the Tiger Springs or Nine Creeks and Misty Forest areas which are really beautiful.
The staff were very helpful. We arrived a little early and they checked us in straight away and very promptly answered all my questions. We asked for a late check-out and we were generously accommodated which was an added bonus.
Oh - and the lobby and hotel smell amazing too!
We will 100% stay here again when we return to Hanghzhou and would highly recommend it to other travellers if you'd like some luxury alongside home comforts.
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Price per night from:NZD 157