Beautiful and peaceful location. After a long haul flight, and attending an event for a couple of days, this was a perfect stay. Food was of good standard too. I like how quiet it was and our room had a balcony terrace so I could enjoy the garden and nature too.
The location is in the center of Reading, very close to the train station, convenient for travel. The room is in another building and there are staff to help with luggage. The room is nice with a balcony. The hotel restaurant food is also OK. I went late on the day of check-in and only some dishes were available. The wine was good. The hotel made a mistake in the bill when checking out and charged me an extra fee. I negotiated with the platform and got it refunded. Overall I feel satisfied.
The hotel floor is not high, the room is still big, we are on the 3rd floor, but the room has a musty smell because the window is sealed. The front desk was very polite, saw children, and gave lollipop chocolate. Close to Heathrow, I met a lot of air stewardesses. Seeing the familiarity of the front desk, it was fixed. But it is not convenient to eat around. The hotel's own restaurant is very good. The front desk took the initiative to give the card and can get a 30% discount. If you go back to the city to catch a plane, it is recommended
This room was amazing for the price. I asked a quiet area of the hotel and was put on the 12th floor at the end of a corridor and couldn’t hear a thing. Staff were efficient and quick to respond. Room was super spacious - modern bathroom with bath (from which you can view the tv!) and separate shower. Comfortable sofa. Lots of space. Handy mirror angles. Only downside was I don’t think the room had been cleaned in a couple of weeks / hasn’t had guests because it was VERY dusty. And the milk curdled in my tea and left it ‘chunky’ which was fairly rank. Aside from that would recommend and would go back.
All was ok.
But nothing more.
Sheets were clean, bathroom too.
Surfaces in the room could have used a bit more attention.
The bed's mattress was ok, the pullout sofa or couch was very uncomfortable even for the weight of a child.
The windows do not protect the room from outside noises.
All of the staff was very nice and beyond helpful.
I work at Hotel in Japan, but there were so many things that I have to learn from the staff here in Holiday Inn !!
Staff were superb!! Always smiling, she tries her bestest way to meet the needs of her customers, and her customer service is very attractive.
Also, the breakfast was great, not only the menus, I was impressed by the efficient and smart movements of the staff members.
I definitely recommend this Hotel as staying here is absolutely a part of our good memories.
Was a really nice stay though. Me and my husband had a night out, and stayed at ibis, the location is very nice and was a 5min walk to the train station
Fiona the receptionist made our stay feel like we were at home, we stayed during the Fire at Heathrow Airport, Fiona the receptionist went over and beyond to ensure that had no added stress, she organised extra day efficiently & parking, Fiona’s professionalism & kindness were amazing. The Hotel was super clean, fresh decor/bedding/pillows/towels and the extras on request were super fast. All the staff were of the highest standards of professionalism. The stay also includes free delicious fresh English breakfast, also fresh fruit, cereal, yogurt and breakfast to go bag if you’re flights leave before breakfast. All rooms have complimentary tea/coffee and hairdryers. This is 5/6 stay here. There are bus stops outside the hotel take you either to Slough/Hounslow West tube station/bus station, M4 is two mins by car, and M25 15-20 mins drive. Central London by car 40 min drive. This should be a 5* star hotel based on service amenities alone.
We had a fantastic stay thanks to the team at McDonalds. The hotel is really comfortable and tastefully decorated. Location is fantastic. The staff are fantastic and beyond accommodating. We will be back!
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7.8/10
SSajadahFiona the receptionist made our stay feel like we were at home, we stayed during the Fire at Heathrow Airport, Fiona the receptionist went over and beyond to ensure that had no added stress, she organised extra day efficiently & parking, Fiona’s professionalism & kindness were amazing. The Hotel was super clean, fresh decor/bedding/pillows/towels and the extras on request were super fast. All the staff were of the highest standards of professionalism. The stay also includes free delicious fresh English breakfast, also fresh fruit, cereal, yogurt and breakfast to go bag if you’re flights leave before breakfast. All rooms have complimentary tea/coffee and hairdryers. This is 5/6 stay here. There are bus stops outside the hotel take you either to Slough/Hounslow West tube station/bus station, M4 is two mins by car, and M25 15-20 mins drive. Central London by car 40 min drive. This should be a 5* star hotel based on service amenities alone.
GgraceluanIn a popular tourist spot like Windsor, don’t have too high expectations even for a 4-star hotel. The hotel is in a very good location, just on the main street. It takes 2 minutes to walk to the castle. You can also see the castle from the rooms in the main building (if you are lucky enough to stay there) (to the main building), there are many rooms in the hotel in another building in the backyard. Below the building is the parking lot on the elevated floor, with no view at all. You have to go down the stairs to the backyard from the main building, and there is no elevator in the annex building, which is very inconvenient for guests with large luggage. There were a lot of guests in the hotel, and they said they could check in at 15:00, but I had to wait for almost an hour before the room was ready. The room size was OK, and the facilities met the requirements. However, the sewer pipe in the washbasin was very blocked and the water flow was very slow. The hotel reception staff is still very welcoming.
GGuest UserGood solid hilton hotel located near LHR T5.
Airport hoppa bus service provides a direct link from airport to hotel for a charge.
Excellent full English breakfast is great value if you pre purchase at the front desk upon check in (£12). Note similar hotels within the LHR area are charging £20+.
Enjoy your stay!
GGuest UserAll was ok.
But nothing more.
Sheets were clean, bathroom too.
Surfaces in the room could have used a bit more attention.
The bed's mattress was ok, the pullout sofa or couch was very uncomfortable even for the weight of a child.
The windows do not protect the room from outside noises.
All of the staff was very nice and beyond helpful.
RRachelThough everything was fine with the hotel. I was told on arrival I had booked the wrong room type for myself, partner and 7 year old daughter. Even though on my booking it said 2 adults and a 7 year old and I made a note it was her birthday.
The booking also stated max capacity in room 3. Max 2 adults, soda bed for a child.
There was a pull out sofa bed, but when we got up to the room, it wasn't made, I called to get bedding and was told I booked the wrong room...I said you just checked us into the room downstairs and saw I had a child with me, you even just wished her happy bday! I said where do you expect her to sleep? They said they would move us to a family room but we're too booked. I said I just need bedding for the sofa bed in here, he said they don't have pull out sofa beds,I was confused as there was one right in front of me!
We then eventually at 9pm got bedding Sent up....but no one made the bed, they just dumped in on us.
I also booked a room with a city view? Which we couldn't see-only a roof of a building.
Whilst most things were fine and they did eventually sort us out. With a tied 7 year old after a long day it wasn't the greatest way to start our stay.
I'm not sure if it's a problem the hotel end or the booking via this app?
OOllieSmithStayed for 3 nights while in the area seeing friends. After reading the reviews I was a bit hesitant but the price was so good that I took a chance.
The room was fine, comfy bed, good shower, kettle, free wifi. All you could need. They are trying to be modern and giving a code instead of a key for the locks which is just a pain and unnecessary.
Only negative is that housekeeping are so noisy in a morning so any chance of a sleep in is short lived!
Would stay here again.
IIrene YipWonderful room and hotel facilities, lots of parking spaces. Just next to Costco and stadium. Have stayed here twice and will come back again.
KKuri ChanABC Hotel maintained cleanliness standards, but the room size was smaller than expected. The beautiful décor compensated for the limitations. While the location was a little far from major attractions, it was not difficult to find. Suitable for those valuing cleanliness and aesthetics, but consider alternatives for more spacious accommodations and a central location.
GGuest UserWas a really nice stay though. Me and my husband had a night out, and stayed at ibis, the location is very nice and was a 5min walk to the train station
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