Hotels With Bars in Adjara, Georgia

We stayed at Sheraton Batumi Hotel expecting the standard of a global 5-star luxury chain. Unfortunately, while the location is beautiful, the overall experience fell far below expectations. The property’s location, right in front of the beach, is stunning. The views are lovely and the building itself looks impressive. Sadly, the service and operational quality did not match the pricing or brand promise. Here were the key concerns: 1. Language & Service Gaps For a luxury, premium-priced international hotel, it was surprising that several staff members struggled to understand basic English. This made even simple requests unnecessarily complicated. 2. Inedible Food on Day 1 On the day we checked in, we ordered a ciabatta pesto sandwich. The ciabatta was so hard it was impossible to chew. It literally sounded like knocking on wood. We had to remove and eat only the filling. This is basic food quality control that should not fail in a 5-star property. 3. Repeated WiFi Failures Within an hour of check-in, the WiFi stopped working. I had official calls to attend, yet even after 2–3 hours, the issue wasn’t resolved. The next day, the WiFi again went down for 2–3 hours. In a hospitality business today, reliable internet is non-negotiable. There also seemed to be no backup plan or proactive communication. 4. Shower Head Burst - No QC? The following morning, the shower head burst while in use, flooding the bathroom. My belongings got wet and it completely disrupted the morning. When a room is marked “ready,” basic quality checks should ensure fixtures are functional. 5. Breakfast Quality Below Standard The breakfast buffet was largely cold. Vegetarian options were extremely limited. Even the falafel was undercooked. The omelette was overly oily. At the very least, for a globally known chain, one Indian option or more diverse vegetarian choices would have been appreciated. 6. Room Service Delays Ordering water to the room took nearly an hour and required four calls. That level of delay for something so basic is difficult to justify. Overall, while the location is excellent, the service standards, food quality, maintenance checks, and responsiveness did not align with what one expects from a Sheraton property. For the price paid, this was not a luxury experience. I hope management takes this feedback seriously and works on operational consistency, staff training, and basic quality control.

I have spent there 4 days. Check-in 15:00, rather late. Check-out until 11:00, its early, be ready for that as well. The apartments are on the 4th floor of the Steps building. I have arrived by plane. The time to get from the airport to the apartments building is about 40 minutes by foot. Or you may take a bus, though its unclear to me how you may pay it the bus without Batumi card that I had. The weather was rainy about 75% of time. Its a typical winter in Batumi. The wifi was working in apartments well. The cleaning done was every day or at least you are asked whether you need that or not. You need to wait quite some time until hot water at the shower starts. Due to bad weather my plane was postponed. The host did not help me with dealing with it, he just wanted to take 30$ whilst we agreed previously on 13$ by 1 more night by phone. So I had to figure out my new plane ticket and leave in a hurry.

In the new district of Batumi, it is close to the airport and a few kilometers away from the old city, but the traffic jam in Batumi is very serious. We walked for more than an hour in the afternoon for a few kilometers. The management of this city is really bad. The room was small, but it was clean, very close to the beach, because the plane left in the morning, breakfast was not eaten, and the umbrella was required to deposit 50.

We had issues during check-in. We had booked a suite for a family of four – two adults and two children aged 7 and 12. Upon entering the room, we realized there were no beds for the children. The front desk promised to resolve the issue once, then twice, then three times, and by the fourth time, we had to get assertive. Eventually, sleeping arrangements were made for everyone, but it took us 7 hours of constant reminding. Overall, it's a great hotel with good breakfasts, a gym, and an indoor pool. The cleaning is good, and the staff is polite.

Wonderful hotel, has everything you need, very clean! The girl at the front desk was very nice, and we had no problems with the language. Surprisingly, all the Georgians we met spoke Russian! There's also parking, which is a big plus.

First and foremost, a huge thank you to Trip.com! My original hotel was undergoing renovations and couldn't accommodate me, so Trip.com proactively reached out and arranged a complimentary switch to a nearby hotel, covering the price difference entirely. Their service was incredibly thoughtful. After comparing several options, I ultimately chose this Indigo Hotel located in Batumi's Old Town. Upon check-in, the hotel manager gave me a detailed introduction to the hotel's rich history: the building was originally the century-old Batumi National Bank, carrying the city's financial memories and historical imprints. After sharing the building's story, the manager also made it clear that, as a protected historical building, smoking is strictly prohibited throughout the hotel. I completely agree with this rule and commend the hotel for its dedication to preserving historical architecture and creating a comfortable environment. During my stay, I truly felt Batumi's vibrant multicultural charm: the colorful mosaic stained-glass windows in the lobby told tales of Black Sea region artistry with their kaleidoscopic light and shadow; the hand-woven Georgian carpets in the guest rooms, with their intricate patterns and rich colors, carried centuries of weaving traditions and cultural heritage; and there were also well-preserved historical arches and recreated astronomical clock elements. Every detail subtly conveyed the city's historical脈絡 and cultural warmth. From the financial imprint of the former National Bank to the design blending European elegance with Georgian flair, this hotel is like a miniature museum, allowing me to fully immerse myself and understand Batumi's story during my stay.

The place is good and well-organized, with everything you need like a washing machine, iron, and a small kitchen. It's clean, but not the best. The location is excellent, close to restaurants, cafes, and tourist areas within walking distance. The only issue I had was that after the apartment was cleaned, my pajamas went missing. I asked at the reception, and they said the cleaning staff wasn't there. Since check-out was early in the morning, I gave them my number to contact me if they found them. Honestly, this whole thing made me uneasy; if pajamas can be stolen, what about other belongings? I was a bit stressed and insisted on following up to see if there would be any action, but unfortunately, they didn't care at all and didn't take the matter seriously. If you book here, make sure to keep an eye on your belongings and don't let anyone in to clean.

A friend recommended this hotel, and we decided to trust their advice. It's a good hotel with excellent value for money. The location is fantastic – almost in the city center, yet it was peaceful and quiet. Of course, we were there in the off-season. The hotel itself is beautiful and modern. The rooms are comfortable, and the bed was cozy. We opted for breakfast, which was quite varied and served until 11 AM, which was another plus. I was surprised by the absence of toothbrushes and toothpaste in the room. Cleanliness was a 4 out of 5. The staff were polite and welcoming. I didn't take photos of the room itself, only the view from the window and the main entrance.

I had a wonderful stay at this hotel! They made my birthday extra special by welcoming me with complimentary wine, which was such a thoughtful gesture. The location is great, and I especially loved the view from the balcony – absolutely beautiful! The breakfast was delicious with a good variety, and the staff were all friendly and helpful throughout my stay. Highly recommend!

Excellent location within walking distance of everything, courteous and very helpful and patient staff. Tremendous service team especially at front desk and in the restaurant at breakfast who are indeed hardworking and made the 14 days spent there not only a great experience but presented a sumptuous breakfast buffet that few can equal from twenty types of bread and pastries to fresh honey still on the hive tray that you carve out yourself. I was impressed.