Hotels With Spa in Guangdong, China

I booked a stay at this 5 star hotel for 3 days 2 nights, I must say that the room is clean and spacious, with numerous facilities for all family members such as badminton, tennis, billard, hotspring, cycling, archery etc. Unfortunately, we were very disappointed with the service. 2 staff we encountered were constantly on their phone and not attentive at all. What really pissed us off was the incident that we put up Do Not Disturb at our door as we were taking our afternoon nap. Yet, the hotel staff called our room number. as we were asleep, we didn't pick up. Guess what. They actually called my mobile phone. Just to ask if they need to clean the room. We went to seek clarifications at the hotel reception which the reception staff at first deny they called, until we showed them the missed call number from the hotel. Then they said will feedback to their manager. At night, the manager Ms Wong called. to our disgust, she said that was their SOP! Which hotel, to say this is a 5 star hotel, that when guest put up Do Not Disturb sign, it's their SOP to call the room and worst to call guests' personal mobile phone. Isn't this an invasion of privacy, calling our personal line. This is the first time we experienced this. We never had this when we put up Do Not Disturb sign at numerous hotels we stayed before. The manager didn't sound apologetic at all but very defensive. Even to the extent that they are checking on pir safety. I was really perturbed by her comment above. To the saying goes, what really makes the difference is the heartware and service in hospitality line, not hardware which everyone can build. 预订了这家五星级酒店的三天两晚住宿，我必须说，房间干净宽敞，配备了各种适合家庭成员使用的设施，如羽毛球、网球、台球、温泉、骑车和射箭等。然而，我们对服务感到非常失望。我们遇到的两名员工一直拿着手机，根本不注意周围的情况。真正让我们恼火的是，当我们下午小睡时，我们把“请勿打扰”的牌子放在了门上，但酒店工作人员还是拨打了我们的房间号码。因为我们正在睡觉，没有接电话。猜猜发生了什么？他们拨打了我的手机。只是为了问是否需要打扫房间。我们去酒店前台寻求解释，前台工作人员起初否认他们打过电话，直到我们向他们展示了酒店的未接来电号码。然后他们说会向他们的经理反馈。到了晚上，万女士经理打电话给我们，让我们感到不满的是，她说这是他们的标准操作程序！哪个酒店，自称是五星级酒店，当客人挂出“请勿打扰”的标志时，他们的标准操作程序是打电话到房间，最糟糕的是打电话给客人的私人手机。这不是侵犯隐私吗？打我们私人电话？这是我们第一次遇到这种情况。我们在以前入住的多家酒店挂上“请勿打扰”标志时从未遇到过这种情况。 经理一点也不感到抱歉，反而显得很防卫。甚至到了要检查我们在房间是否安全的地步。她刚才的话让我很不安。俗话说，酒店业中真正起决定作用的是服务和态度，而不是每个人都能建造的硬件设施。

I chose to stay at Banyan Tree Songshan Lake Dongguan during the Qingming Festival, and the experience was full! This is all thanks to the housekeeper Mia, who is simply the ”superhero” of my trip! It rained during the Qingming Festival. Before the trip, I was worried that the rain would disrupt my plan, so I contacted Mia to find out about the activities in the hotel. Unexpectedly, this was just the beginning of our communication. The night before, Mia and I chatted until 1 a.m. She patiently and carefully answered every question I had. The feeling of being valued was really great! I thought she was busy all day and would definitely reply later the next day, but I received her message early in the morning. This service efficiency is really amazing! Mia's thoughtfulness goes far beyond this. She seems to be able to see through my thoughts, and I don't need to remind her of many things. Seeing that there were vacant rooms, she took the initiative to help me upgrade the room type and arranged for China Unicom to make our living experience more comfortable. When I returned to the room at night, the warm night bed service was ready, and my fatigue disappeared instantly. What touched me the most was that this trip happened to be my son's birthday month, and Mia quietly prepared two exquisite cakes. When the cake was delivered to my son, his surprised and happy expression, I will never forget it in my life. This attentiveness made this trip full of warmth and memories. Every moment at Banyan Tree Songshan Lake was extremely comfortable and pleasant, and all this was inseparable from Mia's efforts. I sincerely thank her and strongly recommend everyone to come here to experience and feel the amazing service brought by Mia! In addition, the photographer Xiaole for the travel photography is very good!

Very nice hotel, super clean and love the environment, especially the front desk 小崔 nice and kind. She helped us to get upgrade room!!! Will come again!

My family and I stayed here for two days (1 night) in early November. The whole experience was fantastic. Our good impression started with the very helpful rebooting phone enquiries to check about swimming for the children. The reception team were very helpful and polite. The setting and landscape was beautifully peaceful. The spa pools were fantastically clean and provided free water, tea and towels throughout. All staff were very friendly and attentive to our needs. Some spoke English, but all were happy to converse through the use of translation apps. I particularly want to thanks: Our restaurant host, 蔡泽旋 黄洁仪 (Bobo), who spoke excellent English and was very friendly to the children. The excellent, reception and concierge team including; Du Ming, 陈梦圆, 张永超, 雷欣, 秦梦丹

We were very satisfied and decided to stay another night. All staff members are polite and Ms Chen from guest service was particularly helpful.

I like this hotel cause he design is amazing the room is spacious the bathroom specially the closet is automatic the bed is comfy They have cute robot send anything to your room The most favorite this hotel is beside shopping mall and MRT , they have connecting door between your hotel and mall , just walk through and you find MCD, BreadTalk, go to basement and they have supermarket, and so many good and delicious restaurant, go down again they connect to MRT GANGDING (line 3 orange) Exit A (easy to go everywhere), and remember if you go EXIT C you will find electronic mall then find lift to go level 4 you will find most famous dimsum restaurants 点都德

As a family with 2 young children, it was pleasant to have two rooms of our desired arrangement that can be connected together via an inside door. The two rooms we booked are both spacious and clean. The decorations were the old-fashioned 90s luxury style. The hotel is opposite a shopping mall and it is easy to reach Walmart and Watson nearby.

Great location close to the South Railway station. Beautiful, specious rooms with nice view on the lake. Helpful friendly staff. Super breakfast. Highly recommended.

Location-excellent. Within 2 mins walk to nearest MRT under shelter. Lots of eateries , some 24hrs , all outside the hotel. There’s a McDonalds just down below as well. Service- VERY IMPRESSIVE. The young lady who checked us in, was professional , sweet and so helpful with everything we needed- especially when she knew we didn’t read Chinese . She took time to translate, help us read our Wechats. She was clearly doing it out of a strong service nature, expecting nothing in return. As there was slight renovation on 8th floor, she suggested giving us complimentary breakfasts as a gesture of goodwill. She needs to be promoted and given lots of rewards . Her name is Qiu yongxin，邱泳欣. Breakfast - buffet and has typical Chinese food but limited western dishes. There’s a good coffee machine though.

Choosing a hotel in China can often be a hit-or-miss experience—but the Palace Hotel in Luohu, Shenzhen is truly a hidden gem. Located just 400 meters from the Shenzhen Railway Station, it’s a short and convenient walk—mostly through well-lit underground shopping alleys, with part of the route even passing a lively food street. The location is unbeatable. Right outside the hotel, Line 1 Metro is to your right, and Line 9 is to your left—both within 200 meters from the lobby. The hotel is also just 500 meters from Luohu Commercial City, one of Shenzhen’s largest malls, with hundreds of shops offering everything from electronics and knockoffs to dried food, fashion, massage parlours, and eateries. But a convenient location is only part of what makes a great stay—comfort matters, and this hotel delivers. Newly built in 2023, it’s modern, spotlessly clean, and well-equipped with everything a tourist might need. The rooms are big and spacious. Free self-service laundry and dryers mean you can pack light. There’s also a gym, and within 500 meters, you’ll find an abundance of food options. Service is another standout. The staff are attentive and responsive. Towels are replaced promptly when needed, and even small gestures—like an extra bottle of mineral water—don’t go unnoticed. Security is excellent, and I felt very comfortable throughout my stay. I must give special mention to Miss Long (龙小姐) at the reception. Her attention to detail and dedication to service were truly impressive. What really stood out was when she personally carried three new 24” suitcases (which I had ordered from Xiaomi and delivered to the front desk) all the way to my room—an act that perfectly embodies “going the extra mile.” As a retired senior manager, I strongly urge the hotel’s leadership to recognize her potential. If you’re heading to Shenzhen and want a hotel with superb service and an unbeatable location, I highly recommend the Palace Hotel. It’s located just to the left of the Shangri-La Hotel—but with better value and warmth. We booked four rooms for our stay from April 23 to April 26. I stayed in Room 5419.