Very good service from the staff. The cleanliness was quite good. The restaurant offers a few dishes, but I found the food and service to be very good. The breakfast is somewhat limited, but good. The gym is well-equipped and quite spacious. I would return.
Great, great, great. The bed in the hotel is big and comfortable. You can watch Netflix on the TV, and it also has a thoughtful electronic alarm clock and stereo. The breakfast is also delicious. The chef is constantly making eggs. You can order the most classic huevos in Mexico. Rancheros, hot chocolate, pozole, and juice are available
Since checking in …a complete nightmare, I did my reservation and prepaid online with Trip and I was told by the hotel staff that they had no record of the payment and they wouldn’t allow me in, until i called trip and after 1 hour they allowed me in.
I also wanted to order room service, there were no menus and their “online service” was not working… the rooms are a bit old and their ac wasn’t working either surprise surprise…
There’s plenty of options in Puebla … don’t bother staying here it’s very overrated….
📍The location is really good, same area for a big commercial area: restaurants, bars, stores, gym…
🅿️The parking lot is shared with the mall, don’t forget to ask the reception desk to validate your parking ticket.
👩🏻💻The lady from the front desk was really helpful and friendly
🛏️ The room has the basic equipment, the bed is really comfortable and they offer 2 kinds of pillows: soft and middle hard
🍳The breakfast is good, you can order eggs to your liking, there is fruit, bread, etc.
Although the hotel is a little far from the city center, about ten minutes' walk, the hotel environment is very comfortable, the room is large, the roof has a viewing pool, you can overlook the volcano and the church, the hotel is a magnificent hotel, the front desk Mr ALfredo service is warm, take the initiative to help me solve the itinerary problem, Saved a lot of time and travel smoothly
The environment is very good, very close to the place of business trip, very convenient nearby, there are convenience stores and shopping malls, the business district is also very safe, and the waiter is very good. The sheets are very clean.
The hotel has a gym and complete exercise equipment. The breakfast is rich in variety, the service staff is good, close to the Wal-Mart supermarket, the room is large, the facilities are complete, and a good experience.
The problem was that I left at dawn and wanted to check out and there was no one at the reception, security or parking
Amazing
103 reviews
9.4/10
Price from
AU$209
per night
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9.1/10
Great
SSER AletzeGenerally good. Including that they have a lactose-free milk option at the buffet.
The person who was outside only told me where the reception was - which was closed - but with both hands occupied by the suitcases, it is difficult to open it (since it has a knob) and they do not help you open it despite seeing that you have your hands busy, I considered it a minus point to the hospitality.
It would be nice if there was a plaque explaining what the hotel was previously. What is that chimney and what was it used for, etc., as well as they have signs of what the fauna is called.
Thank you.
MMananxi_MXGreat, great, great. The bed in the hotel is big and comfortable. You can watch Netflix on the TV, and it also has a thoughtful electronic alarm clock and stereo. The breakfast is also delicious. The chef is constantly making eggs. You can order the most classic huevos in Mexico. Rancheros, hot chocolate, pozole, and juice are available
VVillitaSince checking in …a complete nightmare, I did my reservation and prepaid online with Trip and I was told by the hotel staff that they had no record of the payment and they wouldn’t allow me in, until i called trip and after 1 hour they allowed me in.
I also wanted to order room service, there were no menus and their “online service” was not working… the rooms are a bit old and their ac wasn’t working either surprise surprise…
There’s plenty of options in Puebla … don’t bother staying here it’s very overrated….
海海婕📍The location is really good, you’re btwn Angelopolis and Juan Pablo II
👩🏻💻in my experience the reception was not good, the girl in front desk was unfriendly, you need to do your own check in (scanning a QR) and the lady only give you the key card
🛏️room is very austere, not cozy, looks old; but the bed is comfortable
🚽🚿bathroom is big, has towels, soap 🧼 and shampoo. The hand wash basin has mold and the shower floor was wet
🅿️ Parking is ok but is not only for hotel guests, which makes you feel a bit insecure.
海海婕📍The location is really good, same area for a big commercial area: restaurants, bars, stores, gym…
🅿️The parking lot is shared with the mall, don’t forget to ask the reception desk to validate your parking ticket.
👩🏻💻The lady from the front desk was really helpful and friendly
🛏️ The room has the basic equipment, the bed is really comfortable and they offer 2 kinds of pillows: soft and middle hard
🍳The breakfast is good, you can order eggs to your liking, there is fruit, bread, etc.
WwanderlustturtlesThe location is very clean, comfortable bed, good attention and close to everything. All is very good but I thought it was very bad that in the shower the soaps you have are from soap boats for your hands! I think it's not expensive to have a shampoo boat and a body soap boat, but it's a bad picture of all the good hotel.
GGuest UserThe hotel has a gym and complete exercise equipment. The breakfast is rich in variety, the service staff is good, close to the Wal-Mart supermarket, the room is large, the facilities are complete, and a good experience.
CChengjingjingThe room was clean and it felt more comfortable. The breakfast is also very good, there are many choices, the omelet in the breakfast room is delicious. The ingredients are very fresh. good.
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