The room is spacious, parking is very convenient, the surrounding environment is good, and the service is excellent. The breakfast is abundant, and the price is reasonable. It's easy to get around, and there's a great local fish restaurant nearby that's popular with the locals.
The hotel is clean. Reception can speak English and little bit Mandarin, which is very impressive. The gym room is big and have nice swimming pool. Breakfast choice is enough with fresh fruits
Excellent hotel, friendly staff from reception to the restaurant. The staff was always eager to help, which was especially impressive.
The rooms were clean and pleasant. I highly recommend this hotel.
This apartment features free private parking, an elevator, and free Wifi. The accommodation offers full-day security and private check-in and check-out for guests.
The air-conditioned apartment consists of 1 bedroom, a living room, a fully equipped kitchen with an oven and a kettle, and 1 bathroom with a bath and bathrobes. Towels and bed linen are offered in the apartment. For added privacy, the accommodation has a private entrance and soundproofing.
Outdoor play equipment is also available for guests at Kozhomkul Apartment in Bishkek.
Manas International Airport is 16 miles from the property.
The hotel has a great location, not far from Victory Square and the Bishkek Mosque, and there are also large shopping malls and supermarkets nearby. However, for some reason, the bathroom had a persistent odor, which was unbearable unless the door was closed. The heating in the room was faulty; the air conditioner couldn't turn on the heating, so the room temperature was very low, which was quite uncomfortable given the recent cold snap in Bishkek. This hotel seems to cater to many tour groups, as there were many tour groups eating breakfast every morning during our two nights, making the food supply slow and inefficient. Overall, it was okay, but these details were not handled well.
Pros:
- Good location close to the city center.
- Quite modern architecture and interior.
- Not bad breakfast.
Cons:
- Our rooms were not ready when we arrived around 18:00. At our request, we received welcome drinks as compensation.
- Although we asked for two rooms on the side of the hotel opposite the road, one of our rooms still faced the road.
- Even with the windows closed, the road could be heard at night (7th floor). This worsened our sleep.
- Two types of pillows. One of the pillows was really uncomfortable.
- The air conditioners in both rooms did not work, the remote displays showed an error.
- Quite weak water pressure in the showers.
- The girl at the reception could not give us any documents when we checked out.
As a result, the hotel, in our opinion, does not correspond to the level of 5 stars. Its level is 4 stars.
The worst experience ever in my life. I am willing to bear all legal responsibility for the facts I have stated.
At approximately 2:30 a.m., an unknown man entered my room without authorization. This is an extremely serious security breach. Had I been a female guest sleeping alone, or had I been asleep with valuables exposed, the consequences could have been far worse. If my belongings had been stolen while I was asleep, what protection or recourse would I have had as a Wyndham guest?
This incident occurred in the middle of the night, when guests are most vulnerable. I consider myself fortunate that nothing worse happened. However, I was unable to sleep for the remainder of the night due to fear and anxiety. Even today, I do not feel secure leaving my belongings in the room. I have had to carry my laptop, passport, and all valuables with me because I no longer trust the hotel’s security procedures.
What further disappointed me was how the situation was handled. When I rushed to the reception immediately after the incident, the only response I received was a brief verbal “sorry.” There was no explanation, no reassurance, and no immediate action taken to address my concerns. Additionally, my keycard had been revoked without notice, forcing me to return to the reception again.
As of today, no manager has reached out to me in person to provide a formal apology or explanation. The absence of proper follow-up makes the situation even more concerning. If hotel management considers this a minor mistake, that is frankly alarming. As I wasn’t able to sleep at all due to the hotel mistakes
And they reject to refund me for the first night’s accommodation fees. And until now, I don’t receive any official apologies from them.
Be careful, what happened to me might be happen to you as well.
My stay at Sheraton Bishkek in the Deluxe King Room with City View was fantastic. The room was spacious, elegant, and offered a stunning panoramic view of the city, making it a delight to wake up to each morning. The king-sized bed was incredibly comfortable, and the modern amenities in the room added a luxurious touch to the experience. The hotel staff were attentive and professional, always going out of their way to ensure a pleasant stay. I also enjoyed the hotel's facilities, especially the rooftop bar and the well-equipped fitness center. The breakfast buffet was excellent, with a wide variety of high-quality dishes. Overall, it was a superb stay, and I would highly recommend Sheraton Bishkek for anyone visiting the city.
The price is relatively high, there is a free spa, if there is an additional charge for massage, the breakfast is also rich in variety, but the taste of Central Asia is really unpalatable, and the scenery outside is quite good.
Very Good
45 reviews
8.8/10
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GGuest UserThe breakfast was varied and well-chosen. As a traveler, I felt comfortable and safe. The reception was always staffed and friendly. It was a bit noisy in the hotel room due to outside fans, but I was able to change rooms. There's a supermarket and several cafes across the street. I'm very satisfied!
RRoman ChernyshevExcellent hotel, friendly staff from reception to the restaurant. The staff was always eager to help, which was especially impressive.
The rooms were clean and pleasant. I highly recommend this hotel.
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