This newly opened Chinese hotel is clean and hygienic, with excellent service. The front desk has Chinese speakers and an interpreter, and the breakfast is generous. When you need a taxi, you can call the front desk. When you need a taxi back home, you can call the hotel. It's very convenient.
Not a bad hotel, comfortable and spacious rooms, the room has everything you need. Some rooms have been cosmetically renovated. The number of rooms is small. We didn't take breakfast, so I can't say anything. There are a lot of places near the hotel where you can eat tasty and varied food. WiFi is very weak...
Value for money👌
Hotel was clean, service was great. It was good that there was a 24hr cafe, unfortunately the pilaf that we had ordered wasnt cooked well, the rice was not well cooked.
Decided to book the same hotel for our return leg after trekking in Karakol. First stay at Novotel was excellent (see my other review) but the second stay was horrible. Check in time was 3pm so we went out for lunch and got back at 3.20pm only to be told that one of the two rooms was not available. Reception staff, Zania, was rude and unapologetic and didn't even bothered to provide an estimated time. Another receptionist told us it would be about 30 mins and they would send the keys to the room. We went into the room and at 4.15pm we called the reception desk and they told us they will deliver the key in 5 mins. 10 mins have passed before the key was delivered. 5-star hotel with poor time management and bad service - no follow up on room key. Other areas were good though EXCEPT front desk staff. Staff at massage/pool were polite, so were the restaurant staff. Please educate your front desk staff especially Ms Zania, as they are the first line of service.
The place is very comfortable, and easily accessible to the major city sites, stores and restaurants! Breakfast has many options, and their is even a ****** inside!
The hotel is clean and hygienic, conveniently located, and the breakfast is decent. It's situated in the heart of Bishkek, just a few kilometers from anywhere else. The front desk service is also excellent! A good hotel.
The room is clean and hygienic, mountain view room, beautiful scenery, the room price is a little expensive, there is a horse and chicken at your own expense, free swimming pool, swimming trunks are required
The front desk staff spoke excellent English, which is not common in Kyrgyzstan. The room was also quite large, though a little dimly lit. While the facilities weren't new, they were well-maintained, and the bedding was very comfortable. The breakfast was also quite good, with delicious flavors and the coffee being homemade.
It's around the 400-500 range in China.
The breakfast was good, though.
The refrigerator in the room kept turning on every 20 minutes, which was annoying.
In short, these 13 hotels in China were horrible compared to the one in China.
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58 reviews
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8.8/10
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LludwigvmellyDecided to book the same hotel for our return leg after trekking in Karakol. First stay at Novotel was excellent (see my other review) but the second stay was horrible. Check in time was 3pm so we went out for lunch and got back at 3.20pm only to be told that one of the two rooms was not available. Reception staff, Zania, was rude and unapologetic and didn't even bothered to provide an estimated time. Another receptionist told us it would be about 30 mins and they would send the keys to the room. We went into the room and at 4.15pm we called the reception desk and they told us they will deliver the key in 5 mins. 10 mins have passed before the key was delivered. 5-star hotel with poor time management and bad service - no follow up on room key. Other areas were good though EXCEPT front desk staff. Staff at massage/pool were polite, so were the restaurant staff. Please educate your front desk staff especially Ms Zania, as they are the first line of service.
__M1385979****The room is small, and it was still small after upgrading for an additional fee. The front desk was very helpful, and it was convenient to go out. The downstairs is connected to the mall. The SPA environment is poor, the SPA service attitude is not good, and the quality of the massage oil is not good. Because of the poor service attitude and the poor massage oil, I didn't expect it and didn't want to spend money to suffer. The Japanese dining environment is good, mainly because we booked a tatami seat, and the rigid consumption is about 450 US dollars. The three of us ate for one night and only ate about 300 US dollars. No matter what, we couldn't afford 450 US dollars. As a result, when paying the bill, we had to pay 450 US dollars, and then we were allowed to take it away. This is the first time I have encountered such a ”hard” management method of an international five-star hotel. It's just one seat, and the business is average. There are not many people. We didn't sit in that seat, so it was probably empty.
3320053****This newly opened Chinese hotel is clean and hygienic, with excellent service. The front desk has Chinese speakers and an interpreter, and the breakfast is generous. When you need a taxi, you can call the front desk. When you need a taxi back home, you can call the hotel. It's very convenient.
SSummerjingThe hotel is clean and hygienic, conveniently located, and the breakfast is decent. It's situated in the heart of Bishkek, just a few kilometers from anywhere else. The front desk service is also excellent! A good hotel.
GGuest UserThe front desk staff spoke excellent English, which is not common in Kyrgyzstan. The room was also quite large, though a little dimly lit. While the facilities weren't new, they were well-maintained, and the bedding was very comfortable. The breakfast was also quite good, with delicious flavors and the coffee being homemade.
GGuest UserNot a bad hotel, comfortable and spacious rooms, the room has everything you need. Some rooms have been cosmetically renovated. The number of rooms is small. We didn't take breakfast, so I can't say anything. There are a lot of places near the hotel where you can eat tasty and varied food. WiFi is very weak...
Value for money👌
GGuest UserIt's around the 400-500 range in China.
The breakfast was good, though.
The refrigerator in the room kept turning on every 20 minutes, which was annoying.
In short, these 13 hotels in China were horrible compared to the one in China.
NNNashThe place is very comfortable, and easily accessible to the major city sites, stores and restaurants! Breakfast has many options, and their is even a ****** inside!
QQIUSHIIt is one of the few five-star hotels in Bishkek, the capital of Kyrgyzstan. It is located on the south ring road and is about 4 km from the hotel to the city center. From the hotel, you can easily reach the scenic spots such as Snow Mountain Park on the outskirts of the city. There are Chinese restaurants and hypermarkets not far from the hotel. Shopping and eating are very convenient.
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