Check-in was very smooth. In fact, they allowed us to check in earlier - about 1 to 2 hours earlier, I think. The room was already ready, so they allocated it to us when we arrived.
The room itself was rather small but functional and clean, so we don’t really have any complaints other than it being a bit small. I guess this is Japanese standards.
The pricing is fairly more expensive than the inns across the road, perhaps because of the location and also because it is very new.
The property itself has a very nice onsen. The female onsen had a lot of apples floating in it, which was a very nice touch to showcase Aomori apples.
The front desk staff are very nice and very friendly. They also have staff who can speak Chinese. Not that I am Chinese, but I can speak some Chinese better than Japanese, which I can’t speak at all. Nevertheless, the staff could converse in English, or at least some basic English.
There’s free yoga and some classes, but we didn’t utilise them as it’s not really useful for tourists who would rather spend time outside the hotel. This seems more suited for locals who want a short getaway, but still a very lovely touch.
Breakfast is paid separately and does not come with the room, so there is no comment on that.
The property provides Nespresso capsules in the room, and there is also a better Nespresso machine near the check-in counter.
I also love that they provide water for free without having to pay extra.
The lounge is available for everybody and overlooks the bridge. They provide some free snacks and drinks depending on the timing - different items in the morning and in the evening. That being said, there is no alcohol being served. Also, the coffee there is very bad. I don’t understand why they don’t put the Nespresso machine in the lounge since they have one at the lobby.
Overall, everything was quite perfect for this hotel. In fact, the location was the most perfect part. Once you exit the train station, you enter an elevator that goes up to the hotel. Since it was winter, I was afraid I would need to drag my bags for a long time, but it’s right outside the exit after you tap your card and turn left. If I remember correctly, the elevator is right there and there is no need to go outside at all. However, there are only two elevators servicing the entire building, so there might be some waiting time. I would advise leaving earlier if you have a train to catch.
The only reason this is not a full-star review is because I requested about a one-hour late checkout due to our train time, and they told us we needed to pay - if I remember correctly, ¥2,000 per hour. I felt they were very rigid about the 11 am checkout time. To be honest, even if they had given it to us, we probably wouldn’t have used it anyway, as we later decided to change our train time to leave Aomori, since there isn’t much to do here. Still, the rejection and inflexibility made us feel very uneasy and unwelcome. I think they could have handled this better by being less rigid and more human. So that’s minus points from us. After all, this is part of hospitality, and it doesn’t hurt.
They offer complimentary local sake tasting, available to all adults. Kids can have fun with the toys at the nearby children's play area.
We had dinner on the top floor and also enjoyed a plentiful breakfast there, with a delightful view of the distant snow-capped mountains. It was truly a feast for the eyes.
The room was incredibly spacious, and there's an outdoor courtyard for a stroll. The front desk staff were very friendly and even waived the breakfast fee for our child. We're very satisfied!
Facilities: The room had a very traditional Japanese feel, and the window view was absolutely stunning!
Environment: It's located right where the bus drops you off, literally right in front of the hotel.
Service: All the staff were older, white-haired individuals, but their service was excellent.
On the downside, the food was quite bad 😂. Dinner was really unappetizing, so I skipped breakfast altogether.
Overall, everything was great – cleanliness and environment were excellent. However, I had one major problem: the rooms were incredibly cold in winter, and several windows let in drafts. Spring, summer, and autumn might be better, and the lake view is beautiful. But in winter, the rooms are just too cold; even with the air conditioning on 24/7, it's still freezing.
Aside from that, everything else was great.
The location is fantastic, right by the JR station. This was incredibly convenient given the heavy snow in Hirosaki, as I didn't have to drag my luggage far. The hotel was clean and tidy, and the front desk service was excellent. It's also very close to Hirosaki Castle, within walking distance or you can catch a bus right outside. There's even a direct bus to Morioka from the front of the hotel, which I'd consider for my next trip – super convenient without having to take the Shinkansen!
Room is spacious. Have a sofa and coffee desk. This good for us to pack our luggage.Bed is comfortable for a good night sleep. Room have a good view of the sea. Breakfast japanese style with lot of varieties. Parking at hotel car park. Parking charge paid at reception when check-out.
I stayed in a twin room (with a unit bath).
The hotel was very clean and the room was nice. The area near the entrance was spacious, making it easy to carry in luggage. The TV was large, so I was able to rest comfortably.
The only downside is that the toilets are small, so I'm hesitant to recommend this hotel to my overseas friends. Also, although there was a parking lot nearby, I had a bit of trouble finding it. As for the food, the photos on the website looked delicious, so I booked breakfast, but I didn't have time and couldn't eat it, so I'd like to go next time.
This hotel is right next to the ski resort. The snow quality is excellent, and on a clear day, you can even see Hokkaido across the Sea of Japan from the summit. It seems that over half of the guests are international visitors.
I didn't encounter a single foreign guest who was loud or bothersome.
The staff all appear to speak both English and Chinese.
While the variety at the buffet might be a bit limited, they do ensure it's always replenished. The food is tasty. Disposable slippers are provided, but they're very thin, so you feel the cold directly. I saw many people who had brought their own flip-flops.
We thought it's going to be fresh in August up the mountain but it wasn't. Very hot and without air-conditioning you'll be suffering. Rooms are tiny and it barely fit 4 people. Road to get there is rough so make sure you have an off road car (the last 5 min only). The onsen is insanely beautiful especially the women's. Food was pre-served and left out in the heat to stand. Didn't look particularly appealing. Shared bathrooms.
Check-in was very smooth. In fact, they allowed us to check in earlier - about 1 to 2 hours earlier, I think. The room was already ready, so they allocated it to us when we arrived. The room itself was rather small but functional and clean, so we don’t really have any complaints other than it being a bit small. I guess this is Japanese standards. The pricing is fairly more expensive than the inns across the road, perhaps because of the location and also because it is very new. The property itself has a very nice onsen. The female onsen had a lot of apples floating in it, which was a very nice touch to showcase Aomori apples. The front desk staff are very nice and very friendly. They also have staff who can speak Chinese. Not that I am Chinese, but I can speak some Chinese better than Japanese, which I can’t speak at all. Nevertheless, the staff could converse in English, or at least some basic English. There’s free yoga and some classes, but we didn’t utilise them as it’s not really useful for tourists who would rather spend time outside the hotel. This seems more suited for locals who want a short getaway, but still a very lovely touch. Breakfast is paid separately and does not come with the room, so there is no comment on that. The property provides Nespresso capsules in the room, and there is also a better Nespresso machine near the check-in counter. I also love that they provide water for free without having to pay extra. The lounge is available for everybody and overlooks the bridge. They provide some free snacks and drinks depending on the timing - different items in the morning and in the evening. That being said, there is no alcohol being served. Also, the coffee there is very bad. I don’t understand why they don’t put the Nespresso machine in the lounge since they have one at the lobby. Overall, everything was quite perfect for this hotel. In fact, the location was the most perfect part. Once you exit the train station, you enter an elevator that goes up to the hotel. Since it was winter, I was afraid I would need to drag my bags for a long time, but it’s right outside the exit after you tap your card and turn left. If I remember correctly, the elevator is right there and there is no need to go outside at all. However, there are only two elevators servicing the entire building, so there might be some waiting time. I would advise leaving earlier if you have a train to catch. The only reason this is not a full-star review is because I requested about a one-hour late checkout due to our train time, and they told us we needed to pay - if I remember correctly, ¥2,000 per hour. I felt they were very rigid about the 11 am checkout time. To be honest, even if they had given it to us, we probably wouldn’t have used it anyway, as we later decided to change our train time to leave Aomori, since there isn’t much to do here. Still, the rejection and inflexibility made us feel very uneasy and unwelcome. I think they could have handled this better by being less rigid and more human. So that’s minus points from us. After all, this is part of hospitality, and it doesn’t hurt.
Unparalleled beauty, snow outside the window, warm as spring inside. The service is like a spring breeze, and the artistic conception is profound. Very good experience, I will choose here next time I come to Aomori
Although I chose this ryokan as alternative place but it turned out it is my best stay so far. It is not far from Kuroishi and it is accessible by public transport. Room is very spacious and has both a bathroom and a toilet. Onsen is good. It has both indoor and outdoor ones. Usually it is not busy. Food was great both dinner and breakfast. Free flow of both alcoholic and nonalcoholic drinks are also included. Very generous. Staffs are very friendly, although their English are very limited. Extra 150 yen per person for onsen tax. Cash term only. Cashless payment is available.
Excellent location next to the JR station. Room is spacious, superior bathroom with double sinks. Breakfast is just amazing! Coin laundry very convenient
We love the view from our room on the 7th floor. The free wifi is fast in the room, around the hotel, and in the restaurant. We had buffet dinner and breakfast included room rate. We enjoyed both meals. All travelers must added meals with their room because there is no restaurant or convenience stores within 10km radius. There is a gift shop and convenience stores located inside the hotel. We recommend this hotel; and we’ll come back again.
Lobby was nice. All inclusive bar lounge was nice too. There was not much to eat(snacks almost) but got a beer and apple juice. And there was private onsen(need to reservation) was nice too. Location was not good. Staffs were kind and nice and there was shuttle bus to Azigasawa station. Dinner was 6,000 yen. But i didn’t have it. Outdoor onsen has ocean view and it was pretty nice. Room was good too. After all. It was quite nice. 4/5
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