I arrived a bit early for check-in and asked if I could get my room by 12 PM. The staff informed me that early check-in before 12 PM would incur an additional charge, roughly 50% of the room rate. I understand this is hotel policy, so travelers should be aware. The hotel's location is fantastic, very close to major attractions and surrounded by plenty of great food options. However, the room itself was quite dark with poor natural light, and even with all the lights on, it still wasn't bright enough.
The hotel's location is super convenient for getting around. It's clean, and the interior design is really artistic. They've even got a coffee machine and a hot water dispenser, which is a nice touch. The service was warm and polite. Our family of three booked two king-size beds and we were all very happy with our stay. 👍 We'll definitely stay here again on our next trip and recommend it to our friends and family too! 😊
The property is run under Tui Blue and operates like a hotel. Very clean so that is a plus for us. The living area is just nice and balcony offers good view of mountains and the housing estates of Ipoh Garden, Bercham. Breakfast was a no fuss affair and efficient. Walk around the property is surprisingly calming. Only problem I had was the hot water in the shower. The knob can be burning hot since it is not premixed. Free drinks in the fridge definitely a nice touch though.
A beautiful and peaceful retreat surrounded by nature.
The Banjaran Hotsprings Retreat offers breathtaking scenery, privacy, and a truly relaxing atmosphere. The villa was elegant and comfortable, and the hot spring facilities were exceptional. What made the stay even better was the staff — warm, professional, and genuinely welcoming. A perfect place to unwind and disconnect. Highly recommended.
Beautiful hotel with modern technology such as face recognition to access the lift and rooms. Unfortunately, during our stay the system did not work properly. Out of the three of us, only my son couldn't use the face scan to enter the lift, but he could scan to enter the room. Meanwhile, my daughter and I could not use the face scan to open the room door.
When we checked with the receptionist who handled our check-in, she mentioned it was a technical issue, but she did not seem very welcoming or helpful.
We were staying in room 3021B. After about two hours, the room became very warm. When we called reception, they said the room would take time to cool down because it is a big room. A technician came to check as well and said the same thing. However, this information was never explained to us earlier. The first night was very uncomfortable due to the warm temperature, and at 4am I had to go down to the reception to make a complaint. Only the next day, on 28/3 around 6pm, we were able to change the room to 4021B.
On the second day, a staff member named Hanis was very friendly and helpful, which we truly appreciated.
When we moved to room 4021B, I informed the concierge who helped us move our luggage that the front corridor light was not working. It seemed like this issue was not followed up, as the light was still not fixed (as shown in the photo). At that point, I did not bother to raise it again.
Overall, the hotel itself is beautiful and has impressive technology, but the lack of communication between departments and inconsistent service was disappointing.
The bellboy was very helpful from the moment we arrived 👍
The room was clean and comfortable really satisfying stay.
The location is right in the heart of Taiping, very convenient to get around.
Overall service was excellent. Highly recommended 🙌
It was an alright stay. Bathroom is really spacious, bedroom is weirdly shaped due to being a corner unit but acceptable. Basic bathroom amenities are there, limited TV channels. Lift and the entire of 2nd floor and room did smell of cigarettes when I checked in, and it was a bit off putting. I try not to look too much into the details such as peeling wallpapers and A/C that doesn't work as regularly as it should (sometimes cold, most of the time just OK despite no changes in the temperature settings).
Location was superb. It's a short drive to pretty much everywhere I need to access during my business trip, so that's a plus. For it's price, I can't complain much. But if I'm particular, topping up a little bit more could get me a more recently renovated hotel (C***tel) with equally accessible location.
I had a wonderful one-night stay at DoubleTree by Hilton Damai Laut Resort. The hotel is very kids-friendly, which made the whole experience even more enjoyable. They have a great kids club and a fun water park that kept the children entertained throughout the stay.
The view from the hotel is absolutely beautiful—peaceful and perfect for a relaxing getaway. The room was clean, comfortable, and well-maintained, making it easy to rest and recharge.
I was also impressed with the food at the hotel. The meals were delicious and offered a good variety, suitable for both adults and kids.
Overall, it was a pleasant and memorable stay. I would definitely recommend this hotel, especially for families looking for a fun yet relaxing short vacation.
Strategic location with great customer service. However, I notice at late night whereby 2 out of 4 pillows dirty with unpleasant scent (saliva and sweat). I have to sleep with 1 pillow and struggle not to flip or put my hand beneath the only pillow due to the contact with dirty pillow. Good breakfast and service despite hotel room fee very cheap. I believe hotel room fee may increase after room maintenance in place (Seriously). It is a strategic location with great scenery view. Room maintenance floor by floor or room by room in align with booking capacity shall help to secure ‘returning customer’. Thank You
Very Good
144 reviews
8.3/10
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AAida Najwa NandzoriI had a wonderful one-night stay at DoubleTree by Hilton Damai Laut Resort. The hotel is very kids-friendly, which made the whole experience even more enjoyable. They have a great kids club and a fun water park that kept the children entertained throughout the stay.
The view from the hotel is absolutely beautiful—peaceful and perfect for a relaxing getaway. The room was clean, comfortable, and well-maintained, making it easy to rest and recharge.
I was also impressed with the food at the hotel. The meals were delicious and offered a good variety, suitable for both adults and kids.
Overall, it was a pleasant and memorable stay. I would definitely recommend this hotel, especially for families looking for a fun yet relaxing short vacation.
Hharbi khalidA beautiful and peaceful retreat surrounded by nature.
The Banjaran Hotsprings Retreat offers breathtaking scenery, privacy, and a truly relaxing atmosphere. The villa was elegant and comfortable, and the hot spring facilities were exceptional. What made the stay even better was the staff — warm, professional, and genuinely welcoming. A perfect place to unwind and disconnect. Highly recommended.
GGuest UserMarina Island Boat transfer easy, although I feel a little expensive. Coffee was cold, they had wrong check in information and I almost tripped on uneven block surface exiting building to boat. Check in completed at reception , with correction to booking. We were in a lower tropical garden villa, which is cheapest room. We were lucky to have part sea view and part back of pool view. Other lower villas in this category, not so good a view. This said, room was gorgeous, despite dead moth in sunken bath area. All the staff were fantastic and helpful. Chatted to some people in over water villas, who were disappointed you could not swim in sea from villa, nor enter sea from beach around jetty , due to sea urchins. On the other side of the Island is Emerrald bay. Absolutely stunning! Beautiful beach and sea to swim in. Lots of space for sun beds, but everyday ran out by 11am! Suggest they get some more! Forfeited scrumptious in all restaurants.
秋秋玉的林间时光I arrived a bit early for check-in and asked if I could get my room by 12 PM. The staff informed me that early check-in before 12 PM would incur an additional charge, roughly 50% of the room rate. I understand this is hotel policy, so travelers should be aware. The hotel's location is fantastic, very close to major attractions and surrounded by plenty of great food options. However, the room itself was quite dark with poor natural light, and even with all the lights on, it still wasn't bright enough.
BBNNLBeautiful hotel with modern technology such as face recognition to access the lift and rooms. Unfortunately, during our stay the system did not work properly. Out of the three of us, only my son couldn't use the face scan to enter the lift, but he could scan to enter the room. Meanwhile, my daughter and I could not use the face scan to open the room door.
When we checked with the receptionist who handled our check-in, she mentioned it was a technical issue, but she did not seem very welcoming or helpful.
We were staying in room 3021B. After about two hours, the room became very warm. When we called reception, they said the room would take time to cool down because it is a big room. A technician came to check as well and said the same thing. However, this information was never explained to us earlier. The first night was very uncomfortable due to the warm temperature, and at 4am I had to go down to the reception to make a complaint. Only the next day, on 28/3 around 6pm, we were able to change the room to 4021B.
On the second day, a staff member named Hanis was very friendly and helpful, which we truly appreciated.
When we moved to room 4021B, I informed the concierge who helped us move our luggage that the front corridor light was not working. It seemed like this issue was not followed up, as the light was still not fixed (as shown in the photo). At that point, I did not bother to raise it again.
Overall, the hotel itself is beautiful and has impressive technology, but the lack of communication between departments and inconsistent service was disappointing.
GGuest UserBooked a room here to stay close to family in the area, and it was exactly what I needed. It’s a straightforward hotel with all the essential amenities. The room was clean, the room service was prompt, and the reception team was exceptionally friendly and helpful. Great choice if you’re looking for a hassle-free, ”basics done right” experience.
GGuest UserStrategic location with great customer service. However, I notice at late night whereby 2 out of 4 pillows dirty with unpleasant scent (saliva and sweat). I have to sleep with 1 pillow and struggle not to flip or put my hand beneath the only pillow due to the contact with dirty pillow. Good breakfast and service despite hotel room fee very cheap. I believe hotel room fee may increase after room maintenance in place (Seriously). It is a strategic location with great scenery view. Room maintenance floor by floor or room by room in align with booking capacity shall help to secure ‘returning customer’. Thank You
GGuest UserThe hotel's location is super convenient for getting around. It's clean, and the interior design is really artistic. They've even got a coffee machine and a hot water dispenser, which is a nice touch. The service was warm and polite. Our family of three booked two king-size beds and we were all very happy with our stay. 👍 We'll definitely stay here again on our next trip and recommend it to our friends and family too! 😊
NNikSimThe property is run under Tui Blue and operates like a hotel. Very clean so that is a plus for us. The living area is just nice and balcony offers good view of mountains and the housing estates of Ipoh Garden, Bercham. Breakfast was a no fuss affair and efficient. Walk around the property is surprisingly calming. Only problem I had was the hot water in the shower. The knob can be burning hot since it is not premixed. Free drinks in the fridge definitely a nice touch though.
AASYRAF.AZIZIThe bellboy was very helpful from the moment we arrived 👍
The room was clean and comfortable really satisfying stay.
The location is right in the heart of Taiping, very convenient to get around.
Overall service was excellent. Highly recommended 🙌
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