Posted on Jul 7, 2026|Double Room (1 Adult + 1 Child)
TravelBrujaOnix Fira seems like a junior hotel in that it has a great deal of potential, but consistently falls short and seems to be having some crisis of identity and growing pains as a hotel.
TLDR: I would not stay here again at the rate I paid at booking. It is a decent hotel, but one should only pay $105-$120/night for what it offers.
Here’s what’s going right for it:
- very clean facilities and room
- located across from a mall that also has a grocery store , which is great for grabbing anything you forgot to pack or raw veggies
- a nice 2nd floor reading area
- a nice rooftop terrace for doing yoga if you bring a mat
I have 3 years of experience working for major brand hotels. Here’s where I think Onix Fira can stand to improve:
- greeting guests at reception (did a guest have a long journey? Express curiosity, compassion and enthusiasm for the effort they’ve already made. No one wants to be on a 14 hour flight and be received by someone in a bad mood who looks like they have better things to do).
- common sense fixes: a) put hooks on the bathroom doors so guests can hang wet towels, b) have a soap dish for your soap, c) the consequence of imitation stainless steel buttons for the toilet.. they leave fingerprint stains that look gross, d) have a blanket or bedspread available in the room and not just the top sheet even though it’s hot out, e) add hair dryers in bathroom, f) have a complimentary bottle of water ready for guests when they enter tthieir room, especially if it’s 90 degree weather in the summer. That’s humane. And no one charging $200/night+ has any business offering less
- more pool lounge chairs during the summer
- advertise with photos that don’t use a fishbowl lens, be honest that the pool is small
- advertise honestly that one must climb 1.5 slights of stairs to reach pool. That’s an accessibility issue for disabled guests
- have replenished towels available for guests
- have the pool hours actually open during posted hours
- offer activities for solo travelers to socialize; you have a whole beautiful 2nd floor level that could be a great space for games, wine tasting, a silly interaction of your choice. I never saw anyone use this space and activities could make the stay more worthwhile.
- offer concierge services and recommendations
- have a manager on duty available to talk to guests 7 days/week
-consider different hallway lighting than red light; red light feels like a *******
Some specific stuff that went wrong in my stay:
- key card for room stopped working after one night
- power/electricity/AC went out 3x in one night
- no one advertised there was construction in front of the hotel .. a total eyesore and noisy during weekdays
- drunk guy wandering my floor thst no one stopped at reception and/or no one accompanied him to his room to make sure he wasn’t upsetting
- no manager or person with decision making power was available to answer questions
- no complimentary services offered for various inconveniences, not even empathy offered
Hope things get better!
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Price per night from:€84
Posted on Feb 19, 2026|Standard Room
Anonymous User
Lovely hotel right across the Casa Batllo. Friendly staff. Working A.C. and elevators, though WiFi is a bit weak at times. We stayed on the 2F and could hear the sounds of passing train/subways at night but it wasn’t disturbing or too noisy for us. We slept well. No breakfast, but there’s a nice lounge area with complementary water and coffee. Many nice cafes, restaurants and supermarkets nearby. Highly recommended.
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Price per night from:€143
Posted on Oct 1, 2026|Bed In 6 Beds Mixed Dormitory - Ensuite
KotaJPI had emailed in advance to let them know I'd be staying with a friend, but upon arrival, we were assigned separate rooms. I was told that since our reservations weren't made together, we couldn't be in the same room.
If they had informed me of this when I first emailed, I could have canceled our separate bookings and made a single reservation for both of us.
Eventually, Trip.com helped us out, and we were assigned to the same room for one night. However, since both my room and my friend's room had empty beds from the very first night, I'm still puzzled as to why we couldn't have been assigned to the same room from the beginning.
I was also surprised that a €50 deposit was required to borrow a hairdryer. When I actually tried to borrow one, all the hairdryers were already lent out. Since I had already paid the deposit, I think it would be better if they checked hairdryer availability before asking for a deposit.
Regarding the other guests, it's a dormitory, so I suppose it's to be expected to some extent, but my impression was that the quality of guests varied wildly.
On the positive side, the dining area was spacious, the coin lockers were very secure, the location was excellent, and the cleaning staff were very kind.
Thank you.
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Price per night from:€18
Posted on Mar 18, 2026|Single Room
Guest UserAbsolutely loved my stay there, the staff was so nice and welcoming. My room was small but I didn't need more space - the bed was double and very comfy and I had my own bathroom (pretty big in comparison) with lots of towels, fresh soap and tubes of showering gel (I travelled lightly so it was welcomed) so what else can one need. I loved the included breakfasts and the breakfast timeslot (from 8 to 12 - take notes all you other hotels out there!). There was a lot of variety for the price so IMO the food should satisfy most of the folks - I liked chorizo and cured ham, the wide selection of vegetables, the bread and croissants, and last but not least, the coffee was, pardon my expression, pretty damn good for a two star hotel. Tea was very ordinary in comparison but still okay. Having a kettle and a fridge in my room was super convenient. Wifi and tv quality was great. The walls aren't thick so when there's more guests it can get noisy - which didn't happen often to me but I can imagine how it can be during the high season - but that's a problem in most hotels all over the world. People are noisy animals, most of them. So if you are easily irritated etc consider taking & using earplugs, I guess. There were only two real downsides, let's say one and a half because only one was serious. My room was a bit too warm for my taste and when I realized that opening the window doesn't help, I tried using the air conditioning - which didn't work. I tried all the options, and the cooling mode made the room warmer instead of cooler. Which was a bummer. I didn't report that to the staff, since it wasn't a big issue for me at the moment - I spent most of my time outside the hotel anyway and came back at night when it was much cooler. But I can imagine it becoming a serious problem during the regular season in the summer or later in the spring. Air conditioning in a place like Tossa is essential, so yeah, better fix that ASAP, Turissa. Another thing, very minor this time, was that the cleaning lady who goes in to your room every day has a habit of straightening out the sheets on the bed every time. Yeah, like she did that every single day, lol. I mean I'm not that picky... Are you guys that picky (whoever reads this) ? Just leave it be and save yourself the work, lady, because you know it's gonna be a mess the next day, and the next, and the next - so it's like fighting windmills - unless your name is Donna Quixote, this is something uncalled for. But you know guys, if that's the only complaint one can make about the hotel, then you know Turissa is more than alright. Amiright or amiright guys;) Wish I could stay longer. PS: Oh and there's a pool for the guests, too. I didn't really have time to use (we were more excited dipping our toes in the sea anyway) it but I could watch it every day from the cantina when having my breakfast. Nice!
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Price per night from:€41
Posted on Jul 4, 2026
Guest UserI stayed here for 4 nights. As a 5-star hotel, the price (around 700,000 won per night) is quite high. The problem is, this hotel is definitely not a 5-star by general global standards. (I'm curious how it got its 5-star rating.) You should really consider it a 3 to 4-star hotel. As you can see from the Trip.com rating, I travel to many hotels worldwide every year, and I've never seen a 5-star hotel (including boutique and small luxury) like this.
1. **Facilities**: The rooftop pool is ridiculously small, the size of a jacuzzi for about 3-4 people, because they tried to fit a bar into a space that was already too small for a pool, clearly prioritizing sales. There are no sunbeds, of course, and only 2-3 chairs available. Even this 'pool' closes at 7 PM. It's very different from the rooftop pool in the advertisements. It's best to assume there's no pool at all; it's purely for show.
2. **Location**: This is a small to medium-sized boutique-style hotel, and its location means taxis and other vehicles cannot stop directly in front of it. You have to carry all your luggage to and from a nearby road. Naturally, there's no concierge service to assist with this. One of the two elevators was always broken, and they were small and dark.
3. **Room**: I usually sleep well even with noise, but this time it was really difficult. I was assigned a room on the first floor, and the noise from the surrounding alleyways came straight through; there was absolutely no soundproofing. I was shocked by the level of sound insulation for a 5-star hotel. Especially the rooms along lines 8-10, which face a main alley where people walk around late, were so noisy that I couldn't sleep until the early hours of the morning.
I also don't recommend the breakfast, as the variety was too limited for the price. The cafe next to the breakfast restaurant opens early, and there are many bakeries and restaurants nearby, so you have plenty of other options.
The hygiene and friendliness were acceptable, and it would have been fine if the price was appropriate for a 3-4 star hotel. However, it is definitely not a 5-star hotel, and I hope this helps those who are considering it.
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Price per night from:€304
Posted on Apr 2, 2026
Yiduan-/-lvxingThe hotel has a good location, with many restaurants nearby and several metro lines. It's within walking distance of the Palau de la Música, the Gothic Quarter, Casa Batlló, and Casa Milà. The hotel rooms aren't large, but they're acceptable. The bathroom, while small, is functional. The king-size bed is made of two double beds pushed together, and the bedding is comfortable. Breakfast starts at 7:30 AM. If you have plans for the morning, you can book a room without breakfast. However, the hotel breakfast is quite substantial, including freshly squeezed orange juice, various cheeses and breads, and marinated salmon. On our last day, we had to catch a train and didn't have time for breakfast, so we told the restaurant in advance, and they prepared takeaway breakfast boxes for us to eat on the train. This hotel, like the one we stayed at in Madrid, is part of the 'Catalonia Hotels and Resorts' group, and we had a very good experience with both.
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Price per night from:€181
Posted on May 12, 2026
fei07Large and Clean, I booked it because its near the airport, i wish i get to stay one more day, its by the beautiful beach and Messi spent 15 years living in this town. it has a kitchen as well. 😊
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Price per night from:€62
Posted on Dec 2, 2024
Guest User
The room itself was really good: clean, comfortable and spacious. However, my first impression of the stay and the stuff of the hotel was suboptimal, which coloured the whole experience.
I arrived at the hotel at about 1 p.m. First thing that surprised me was the fact that there were actually 2 hotels and only one of them had a check-in desk, to find which I had to ask around. When I finally arrived at the reception, I was second in line as there were some people checking out. While I was waiting a family (parents and a child) came in, and then one more group of travellers arrived. When the receptionist was done with the people who were before me, I asked to be checked in. In response, I got told that she was going to check the family in first. She wasn’t apologetic or nice about, she told me this as if that was what always happened and not that people got served in the order of their arrival. I am sure the family really appreciated what she’d done and I wouldn’t have minded either if that action was followed with acknowledgement of this not being okay and an offer of some services to recover their reputation. Not only had I not got an apology or anything like that but also I was again bypassed for registration as the receptionist decided to invite 5 people who came in later on to check them out. At that point me and other people in the line were quite baffled by the behaviour and understood that there was nothing fair about this interaction.
After I was finally checked in and went back to the other side of the street for my hotel, the room pleasantly surprised me. It was clean and had all the necessary amenities. However, I was a bit confused at first by the thing you need to do to get electricity. I was told by a friend that the system of inserting the key card into a specific slot in order to get electricity is now the norm, but this month I’ve been to 5 different hotels and all of them had different systems and none of them were this particular one, so I personally would’ve appreciated a heads up or an informative poster on the door. The only downside of the room that I found was that that side of the street was quite loud. It was much better with the windows closed, however, if you are a light sleeper, I recommend taking ear plugs.
The rest of the stay went pretty okay for me, but that first experience unfortunately is something I’ll never forget.
If you are travelling as a family, I would imagine this hotel would prioritise you over other guests any time, so maybe that’s just who they cater to. As a solo traveler, however, this was not what I was expecting.
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Price per night from:€78
Posted on Aug 20, 2024|Single Room
Guest User
The check in experience was so horrible. After I presented my passport to the receptionists (3 guys) in hotel front desk, they kept requesting me to show the boarding pass of my cancelled flight. If i could not show it, they don’t allow me to check in. I argued with them why I have to show my boarding pass and how can I have boarding pass if my flight is cancelled. They insisted I have to show, otherwise I could not check in. Their attitudes were so rude and I spent almost 40 min to show all documents I have on-hand, then they gave me my room key. The room assigned to me is not so comfortable because it is on ground floor without window facing outside streets. I don’t think it is tourist friendly at all.
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Price per night from:€131
Posted on Jun 19, 2026|Deluxe Skyline Room
Guest User
The hotel's cleanliness, ambiance, and facilities are all excellent, and the rooms are comfortable. However, what was extremely disappointing was the hotel's handling of late checkout. Although we were only about an hour and a half past the normal checkout time and were prepared to pay a fee, we were charged 95 Euros for an extension until only 2 PM. This price seems highly unreasonable, both in terms of the standard charge and the actual service received. What's even more regrettable is the hotel's lack of flexibility, especially given its high room rates and brand positioning. A 95 Euro charge for such a short extension felt more like an attempt to generate additional revenue. While the hotel's physical amenities are commendable, this experience severely impacted our overall stay and made us reconsider whether we would choose this hotel again in the future.
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Price per night from:€184