This was our first trip to Japan and our very first ryokan experience, and we absolutely loved it! My husband and I were completely captivated by the atmosphere, the beautiful natural surroundings, the yukata, the exquisite kaiseki dinner, and of course, the relaxing hot springs. We spent two wonderful and incredibly relaxing days there.
A small tip: I recommend bringing some snacks or familiar food with you, as the ryokan cuisine might not be to everyone's taste.
I really liked the Comfort Hotel. Great location, easy access from maebashi train station and quick walk to shopping areas. The room was just what we needed with helpful amenities. Staff are lovely and helpful. Would recommend for a short stay.
We had a very good overall experience at this onsen hotel. The atmosphere was relaxing, and we enjoyed our stay very much.
We especially appreciated having an English-speaking staff member available — it made communication much easier and helped us feel more comfortable during our visit.
Rooms were small and tight for a couple. Location was great with the rail station just next door. Eateries were easy to find and there is a mall. Super convenient if you need anything. Overall we had a great stay
I took a star because they put me in a room on a floor booked for a school trip. I kept hearing knocking sounds and kids laughing and screaming late at night and early in the morning.
Dormy Inn Maebashi is a fantastic place to stay, offering comfort, convenience, and excellent amenities. The hotel is well-maintained, with clean and cozy rooms that provide a relaxing atmosphere. One of the highlights is the onsen, which is perfect for unwinding after a long day. The complimentary nighttime ramen is a nice touch, adding to the overall experience. The staff is friendly and helpful, ensuring a pleasant stay. With its great location near the station, Dormy Inn Maebashi is a top choice for both business and leisure travelers. Highly recommended!
The hotel is not far from the station, about a five-minute drive away. Near the hotel is Tianyi Art Museum whose owner is an artist of traditional Shakuhachi musical instruments. The decoration and details of the hotel are very artistic. Inadvertently found a hotel with a local traditional culture atmosphere. You need to make an appointment if you have a private soup, and you can see the outdoor scenery. Public soups for men and women are separated and served 24 hours a day. The breakfast is delicious and authentic with local specialties. The dinner will provide musical instrument performance and experience. Interesting.
The hotel is a bit of a drive from Karuizawa JR Station, about 35 minutes, and there's a toll fee. However, the scenery along the way is beautiful. Shiraito Falls is about 10 minutes away. The hotel parking lot is ample and very convenient.
The hotel rooms are very spacious and comfortable. The hot springs are both indoor and outdoor, with an orange-brown color and a mild odor. Unfortunately, the outdoor hot springs don't allow for a view of the sky.
The breakfast and dinner buffets offer a wide variety of options and are delicious.
This hotel has a very resort-like feel and I'd definitely return if I had the chance.
Figure 1: Scenery along the way
Figure 2: View from the hotel window
Figure 3: Nearby attractions (Shiraito Falls)
If you stay at Prince, you can go to Manza Plateau to soak in hot springs. There is plenty of sulfur. I highly recommend it. But I suggest you bring your own food. There are no convenience stores around. The room is quite big but it is very old. It is basically very good.
May not come again. The hotel rate is considered pricey because the service did not meet that price standard. We booked a private onsen and found out there is limit number of times you can use onsen. In fact, only 1 person used once at night and in the morning. When we used in the morning, the water is as low as below knee height. After calling the front desk several times, there is still no onsen water. Food is simple, like those we can find in local food restaurant.
Very Good
195 reviews
8.7/10
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8.9/10
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GGuest UserI stayed at this onsen hostel and had a pleasant experience. The location is excellent—very convenient for exploring the area. The staff spoke English, which made communication smooth, and the place had a nice mix of Japanese and Western atmosphere. Everything was clean and comfortable. That said, I was hoping for a more traditional, authentic onsen experience. Still, it’s a great option for travelers looking for comfort and accessibility.
LLisa KhThis was our first trip to Japan and our very first ryokan experience, and we absolutely loved it! My husband and I were completely captivated by the atmosphere, the beautiful natural surroundings, the yukata, the exquisite kaiseki dinner, and of course, the relaxing hot springs. We spent two wonderful and incredibly relaxing days there.
A small tip: I recommend bringing some snacks or familiar food with you, as the ryokan cuisine might not be to everyone's taste.
GGuest UserThe location is great, right in front of the Yubatake. The room is quite old, so the toilet, bath, and sink are small, but the steak and tempura for dinner were delicious. I didn't know there was a last shuttle bus from the parking lot, so I arrived after the last one had left, but they arranged an extra bus and got me to the hotel safely. Next time, I'd like to arrive a little earlier and explore Kusatsu.
GGuest UserRoom & vibes
Stayed in a traditional tatami room and it was so Japanese in the best way – futon, tatami smell, the whole ryokan fantasy.
Super cosy, perfect if you’re here to soak, chill, and live your best onsen‑town main‑character life.
Buildings & facilities
Hotel has three blocks, all connected via the main building, so you’ll always pass through it anyway.
Most of the good stuff – hot springs, buffet etc. – is in the Annex building where I stayed, so it was really convenient, just no Yubatake view (that’s only for the main building rooms).
Location & mini shopping zone
They literally have their own shopping area on the first floor of the main building, right by Yubatake and the hot spring street, so you can roll out of the hotel in yukata and start browsing.
Super easy to snack, shop, then hop back into the onsen without feeling like you “went out”.
Transport & walking in snow
There’s a shuttle bus to the nearest public transport stop, so luggage days are easy.
You can walk it in under 10 minutes, but in snow season the road gets icy and crazy slippery, so honestly not recommended unless you trust your shoes (and your balance).
Staff & service energy
Hotel staff are amazing – super friendly and actually proactive.
Besides Japanese and English, some staff speak Mandarin and will just switch to it to help you out, and they’ll even offer to take photos for you before you have the chance to ask, which is perfect for solo or shy travellers.
GGuest UserWonderful experience! Staff were excellent and the perk of having an on site lounge for snacks and drinks was a bonus.
Hotel could explain the request for wearing the provided “room wear” for those unfamiliar with the practice. Once I understood the request it was fun to wander around in the provided clothing!
GGuest UserThis was my first and only stay at a ryokan so I don’t have much to compare it to. I chose this lodging because of the cats and good reviews on the food. The cats were really sweet and I enjoyed playing with them. I have 2 cats of my own so it was really nice. The food was so beautiful and delicious - the mushroom soup at dinner was amazing. I really enjoyed it. The private bath rooms were very convenient and open 24 hrs. I thought the facilities were clean and very pleasant. The location was very close to the central area and a quick walk to all the important sites including the bus station. The only comment I have was in the morning someone was smoking and the smell got ****** into the 2nd floor hallway so maybe more care should be taken to be sure the smoke stays outside. The host was so nice and sweet and I used google translate to ask questions. The matcha madeleines are so tasty I bought a box to take with me.
MM39499****Overall, it's pretty good. The location is convenient, and there's a shuttle bus to the ski resort, Yuda Onsen, and the bus station. The shuttle to Yuda Onsen is frequent, which is very handy. Although the facilities are a bit old, they're reasonably clean.
Every day, they provide a hot spring hopping pass, allowing access to the onsens at Kamenoi and Daito-kan. Daito-kan is directly accessible by bus. However, to get into Kamenoi, you have to climb halfway up the mountain. When returning from Kamenoi, there's a coded gate that lets you go directly back to Yuda Onsen, but it's an exit-only gate. I really wish they'd open this gate for hot spring hopping guests to enter as well, because climbing halfway up the mountain is quite tiring.
The chicken at breakfast was very salty. Perhaps it's a local specialty, but it was still too salty.
I booked breakfast for the first and third days. Both days served the same breakfast, but there's actually another breakfast menu available. I'm not sure why they didn't switch it up for us. As a result, the second breakfast was even saltier than the first!
Dinner was delicious, but it seems Ctrip doesn't offer dinner-only booking options.
CChan Poh Leng PaulineSpoiled for choice with the buffet breakfast and dinner, alongside 3 hot springs to use.
However, our rooms were quite dusty, especially in the washroom bathtubs and around the toilet basin.
GGuest UserMay not come again. The hotel rate is considered pricey because the service did not meet that price standard. We booked a private onsen and found out there is limit number of times you can use onsen. In fact, only 1 person used once at night and in the morning. When we used in the morning, the water is as low as below knee height. After calling the front desk several times, there is still no onsen water. Food is simple, like those we can find in local food restaurant.
GGuest UserWe arrived early (about 11:00) at the ryokan and were met by a very helpful young lady receptionist who spoke good English. She accepted our luggage, arranged a ground floor room for us (my wife has difficulty climbing stairs) and recommended us where to eat and what to do. The room was clean and sizeable. The bed was comfortable. The ryokan provided a simple buffet breakfast (much to our surprise and delight). It is located just a short distance from the Yubatake and is very convenient. Overall, we are very happy with the ryokan.
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