The hotel is incredibly close to the train station, making it super convenient for getting around. The front desk service was generally satisfactory. It's also great for easily exploring the surrounding area on foot and is very close to the Lu Xun Memorial Hall. The room itself was a bit more spacious than typical Japanese hotel rooms.
The hotel's location is excellent; it's right by the Kōtōdaikōen subway station. Across the street, you'll find Mitsukoshi Department Store and a shopping arcade, making dining and shopping very convenient. The hotel room was a decent size, and overall cleanliness was good, though the windowsill had some dust when I checked in, perhaps due to a rushed cleaning. Also, there was no air purifier in the room. Overall, it's still quite good. The front desk staff were very friendly, and breakfast was nice too.
This was my first trip to Sendai, and staying at KOKO HOTEL was a truly delightful experience. Its location is incredibly convenient, just a stone's throw from Sendai Station. It offers a wonderful taste of Japanese hospitality. The surrounding area is bustling with convenience stores and a fantastic array of dining choices. A truly excellent hotel! I would absolutely stay here again.
It’s definitely a 5 star hotel experience, the staffs at the reception is very helpful and professional.
There’s a petite yet posh boutique located at the lobby, traditional Japanese restaurant, western cuisine and Chinese restaurant with standard, yet the price is reasonable.
Although the double bed room is a little bit small, but mattress is comfortable, toilet amenities are with “full Japanese standard” ;)
The location is great, with family-mart, 7-11 and some little restaurants surrounding around. There’s even a local wet market around the corner, local shopping malls with affordable price. As it’s nearby the Sendai station, it’s convenient to go Tokyo or other prefecture, this city center is amazing and filled up with all branded name chain stores.
We booked a room on the 15th floor with a fantastic view. Both check-in and check-out were very smooth. The only thing to note is that you need to distinguish between the Main Building and the East Building. Although they belong to the same group, they are two separate hotels. We initially made a mistake and went to the Main Building. If you're planning to take the Shinkansen, this hotel would be the best choice.
We went to Sendai for last three years and we stayed at this hotel for at least three to five days. Nevertheless, no loyalty credit has been given. We booked a room at the last date we left Sendai (ie 2-3 Dec) and lastly we changed our mind to stay tat this hotel for two more days (ie 30 Nov to 2 Dec). When we asked if we could stay at the same room from 30 Nov to 3 Dec but not staying at the corner room, the hotel replied either we had to upgrade the room we booked for 30 Nov to 2 Dec by paying extra JPY4,000 or downgrade the room we booked on 2-3 Dec. 「No refund」was offered for any downgrading, thus we had no choice but paying extra JPY4,000. When entered into the room, we saw some rubbish on the floor, we went down to the reception immediately, in the lift, one of receptionists was with us, we intended to tell her about the cleanliness of the room but she didn’t make any response, seemed that it was none of her business. We showed the vedio regarding the rubbish to the receptionist and asked to change the room. He replied no available room for the change and no helper could help us to clean the room. At last, the receptionist came up and pick up the rubbish. No offer to clean up the room next day but sticking to the hotel’s rules to clean the room every three days. We were very unsatisfied with the hotel services and concerned about the cleanliness of the hotel.
I always book this hotel when I go to Sendai. The room is quite spacious for Japan, and the bed is big enough. It's only about a 5-minute walk from Sendai Station, so the transportation is super convenient.
Clean room with enough amenities provided
A wide variety of complimentary personal care products available
Attentive staff, who are vlse to speak simple English
Breakfasts were served with in Japanese or continentalse
Convenient location. 7-10 min walk from Sendai station. <1 èmin walk to morning market
Soundproof walls
Use Suica / IC to rstore luggage in the hotel
It is a hotelw I will stay in again
This was my second stay, and it was pretty good overall. It included breakfast and dinner, but they got my dinner set menu wrong. Also, the laundry room on the first floor has some serious issues!
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AAnonymous UserThe location is very good. 5 min to sendai train station.
There is a famous grilled beef tongue across the hotel.
There is also convenience store nearby.
I think the coin laundry is so expensive, it’s 700 yen.
Room is spacious and clean.
MM272961****The hotel is incredibly close to the train station, making it super convenient for getting around. The front desk service was generally satisfactory. It's also great for easily exploring the surrounding area on foot and is very close to the Lu Xun Memorial Hall. The room itself was a bit more spacious than typical Japanese hotel rooms.
GGuest UserWe went to Sendai for last three years and we stayed at this hotel for at least three to five days. Nevertheless, no loyalty credit has been given. We booked a room at the last date we left Sendai (ie 2-3 Dec) and lastly we changed our mind to stay tat this hotel for two more days (ie 30 Nov to 2 Dec). When we asked if we could stay at the same room from 30 Nov to 3 Dec but not staying at the corner room, the hotel replied either we had to upgrade the room we booked for 30 Nov to 2 Dec by paying extra JPY4,000 or downgrade the room we booked on 2-3 Dec. 「No refund」was offered for any downgrading, thus we had no choice but paying extra JPY4,000. When entered into the room, we saw some rubbish on the floor, we went down to the reception immediately, in the lift, one of receptionists was with us, we intended to tell her about the cleanliness of the room but she didn’t make any response, seemed that it was none of her business. We showed the vedio regarding the rubbish to the receptionist and asked to change the room. He replied no available room for the change and no helper could help us to clean the room. At last, the receptionist came up and pick up the rubbish. No offer to clean up the room next day but sticking to the hotel’s rules to clean the room every three days. We were very unsatisfied with the hotel services and concerned about the cleanliness of the hotel.
MmayjayleoThis is genuinely the cleanest hotel I've stayed at in Japan in recent years. Aside from a bit of dust on the outside of the mini-fridge (which absolutely wouldn't affect your use; I just have a habit of wiping everything down inside and out before using it), every other part of the room was spotless. Although the check-in time was quite strict, strictly 3 PM, seeing such a clean room made it understandable. I've stayed in much more expensive star-rated hotels in Tokyo, Osaka, and Yokohama, but none of them were this clean.
LLIANGLlANGThe vending machine doesn't accept new banknotes yet, so I had to ask the cleaning lady for old ones. Every time I go to do laundry, I have to walk through the lobby, basically shamelessly in my slippers and pajamas. I wish the laundry room was on the second floor. The currency exchange machine should be near the laundry room, but I couldn't find it and frankly, I was too lazy to look (=TェT=). I also couldn't find a dry cleaning bag in the room; it would be great if one could be provided for every guest.
ZzglianWe booked a room on the 15th floor with a fantastic view. Both check-in and check-out were very smooth. The only thing to note is that you need to distinguish between the Main Building and the East Building. Although they belong to the same group, they are two separate hotels. We initially made a mistake and went to the Main Building. If you're planning to take the Shinkansen, this hotel would be the best choice.
JJoyee LaiFrom the moment we entered the hotel, the atmosphere was beautiful and relaxing. We were warmly welcomed with a Nespresso coffee machine available as a welcome drink, which was a very nice touch.
The room was slightly more spacious than most hotels in Japan, beautifully designed, and very clean—making our stay comfortable from the start.
During our stay, we experienced the Aomori earthquake. We could clearly feel the shaking, and our phones received emergency alerts, so we quickly evacuated using the outdoor emergency stairs. When we reached the lobby, a staff member named 佐藤 (Sato) was already there, calmly reassuring guests. He noticed a lady who had run out barefoot and quietly brought her a pair of slippers without making a scene—such a thoughtful gesture.
Mr. Sato was friendly and attentive during check-in, and during the earthquake he remained calm, clear, and informative. His professionalism and kindness left a deep impression on us.
Overall, a wonderful stay with excellent service and genuine care for guests. Highly recommended.
11333800****Among all the hotels we stayed at during our Tohoku trip to Japan, Mitsui was the best value for money. For around 400 JPY, we got a twin room that was spacious enough, in a great neighborhood with all kinds of food and shops readily available. The top-floor onsen has both indoor and outdoor baths, and everything was clean and hygienic. This time, I used a voucher I bought during Ctrip's 11.11 sale and redeemed it. I'll definitely buy more if I get the chance in the future. Sendai has a special charm; you really need to spend a few more days to fully experience it.
GGuest UserClean room with enough amenities provided
A wide variety of complimentary personal care products available
Attentive staff, who are vlse to speak simple English
Breakfasts were served with in Japanese or continentalse
Convenient location. 7-10 min walk from Sendai station. <1 èmin walk to morning market
Soundproof walls
Use Suica / IC to rstore luggage in the hotel
It is a hotelw I will stay in again
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