It is very close to JR Niigata station. The staff handled check-in with hospitality. The facilities were maintained well with neatness and cleanliness. Although I booked the smallest room, the room still has enough space for opening the luggage fully.
I made the trip in search of fresh snow on the mountains, and it was a wonderful experience.
The food was also delicious, and I was very satisfied.
If I had to say one thing, it would be that you can't go to the hot springs in indoor footwear, so it's a good idea to bring sandals or something similar.
The hotel has a hot spring, a snow park, and a shuttle bus to and from Kamikoku ski resort. It's so comfortable to soak in a hot spring after skiing.
There is a shuttle bus for transportation. It's a 45-minute drive from Yuzawa Station. It's a little far, but it's one of the best choices for skiing near Tokyo.
The staff's English is really not good, and the communication is... quite different from Tokyo. Not everyone is friendly, but I like it. Because it's not a tourist attraction, I guess there are not many foreigners who come here to stay.
It's well located next to the conference center. The staff is friendly and efficient. But this hotel lacks some facilities as a five star hotel.
They don't even have a bar, but they have a sake lounge with machines that you can taste different sake.
The hotel has a very nice observation floor on the top with a cafe & souvenir shop that you can see the whole city of Kobe.
It was a good experience in general.
It was our second time staying at Naeba. The rooms are not the best, the floor is dirty but at least they staff were diligent to make the bed and change our towels daily.
The selling point is really the slopes and the scale of the hotel which has more than 6 buildings, with 4 rental shops spread across the various lobbies, multiple ski schools, eateries, which is very family friendly.
The ski area is great for December (start of the season) not too crowded and priced reasonably (food, rental etc) Children below 12 yo get free lift passes.
My asks: laundry dryers can be better, and I wish the rooms are freshened up and old carpets removed. But overall, the scale of it, and amenities make it a great stay.
I recently stayed at Hotel Okura Niigata, and my experience was delightful. From the moment I arrived, I was impressed by the warm welcome and attentive staff. The hotel is located in a prime area, with easy access to local attractions, and offers a beautiful view of the Shinano River, which adds a touch of tranquility to the stay.
The room I stayed in was spacious, clean, and very comfortable. The bed was cozy, ensuring a restful night’s sleep after a long day of exploring the city. The amenities were top-notch, and the bathroom was well-equipped with everything I needed. I also appreciated the traditional touches in the room, giving it a refined Japanese atmosphere.
Its a great hotel, with walking distance to echigo yuzawa station, 7 eleven and ski rental shop. It has great breakfast and spacious hotel rooms. Comfortable onsen and private onsen available, never forget the free ice cream and free supper (soya ramen). Great hospitality and worth the price.
We enjoyed ourselves tremendously at Naspa. The room was huge and luxurious by Japanese standard, in my opinion. It was clean too!
The breakfast spread was amazing.
It's a ski in n out resort. Decent slopes, sufficient for us to ski for 2 days.
Its very easy to get to the train station to the resort. The stop is few steps to the r
Left from the enterance of the station. Vice versa, The half-hourly shuttle to Echigo Yuzawa station and back made it very convenient for us to grab dinner and snacks at 7-11 or NewsDay.
The Onsen was much needed after each ski day.
We'll be back NASPA!
Wonderful stay. Breakfast was good. Plenty of different drinks like smoothies, coffee/tea and milk. Service from the gentleman handling international guests was welcoming, helpful and friendly. However I do find the staff at the check in counters very stern looking who do not smile and are generally unfriendly .
Online payment amount: 9258.57
Check-in date: November 13 Check-out date: November 14
What happened:
At 9 am on November 6, I found that the price of the same room type on November 14, including 3 breakfasts and 3 nights, was 6153, and the Earth Double Suite on the 13th was 8043 for 3 breakfasts and 3 nights. I communicated with Ctrip customer service. It was a bit too outrageous that the price difference of 30% for the same room type was one day different. The request was to directly deduct the price difference from the room type on the 13th, or to refund the 13th and change to the 14th. If not, can it be changed to a 100-square-meter room type on the same day and refund the price difference of 1200? If it is still not possible, can it be changed to a 100-square-meter room type on the same day without refunding the price difference?
Current situation:
At 12 o'clock, Ctrip customer service reported that the hotel refused to change the same room type for another day, and further negotiation was required; feedback was given at about 3-5 pm
Finally, there was no compensation or appeasement measures
The hotel itself is not bad, whether it is the room itself or the service, the surrounding area, the dinner or the hot spring; but it really affects the mood! Spend money to buy a bad experience🤢
Amazing
14 reviews
9.4/10
Price from
INR 13,481
per night
Check Availability
See All Hotels With Breakfast in Niigata Prefecture
Travelers Reviews of Niigata Prefecture Hotels
See all
8.9/10
Very Good
DDavid2359It is very close to JR Niigata station. The staff handled check-in with hospitality. The facilities were maintained well with neatness and cleanliness. Although I booked the smallest room, the room still has enough space for opening the luggage fully.
BBravoTomatoIt was our second time staying at Naeba. The rooms are not the best, the floor is dirty but at least they staff were diligent to make the bed and change our towels daily.
The selling point is really the slopes and the scale of the hotel which has more than 6 buildings, with 4 rental shops spread across the various lobbies, multiple ski schools, eateries, which is very family friendly.
The ski area is great for December (start of the season) not too crowded and priced reasonably (food, rental etc) Children below 12 yo get free lift passes.
My asks: laundry dryers can be better, and I wish the rooms are freshened up and old carpets removed. But overall, the scale of it, and amenities make it a great stay.
GGuest UserNot the most modern. But very cosy and warm, impeccable service and hospitality. Child play facilities inside the hotel (up to 6 or 7 years old). That's a bar for the adults too, open tab until the night. Private onsen is available for 1000jpy for 45 minutes, and is adjacent but separate to the public onsen that is available to hotel guests. Parking is just outside the hotel. Restaurants and snow gear rental is available down the road.
XXixudehuchaziToyoko Inn is excellent as always. It is right outside Joetsu-myoko Station, with a great location, good breakfast, and clean rooms. There is an Otoya restaurant next to it, and the set meals there are very good! There are not many hotels to choose from around this station, so I just stayed here.
GGuest UserRoom was spacious. But overall hotel is old and certain parts of it felt like stepping into North korea. But it was quaint and suited the old town vibes. Hotel provided free shuttle from echigo yuzawa station. Room only had Japanese tea cups and no spoons. Parts of the room had cobwebs and similarly at the onsen. They charged a 150 yen per person per day for onsen regardless if utilised or not. And this charge was not told to us through trip.com or during check in. Staff did not understand English at all. We had to use translator to communicate. The free dinner provided was nice for the first night then it became meh. And they strictly prohibited guests to bring own drinks to dinner as they had a drink menu. 350 yen + tax for a glass of coke. Staff were polite and nice.
IIYAClean and comfortable, very suitable for family travel, parking is also convenient. In short, it is highly recommended for parents and children. If you drive in Xinyi, choose this one, the service is great!
GGuest UserIts a great hotel, with walking distance to echigo yuzawa station, 7 eleven and ski rental shop. It has great breakfast and spacious hotel rooms. Comfortable onsen and private onsen available, never forget the free ice cream and free supper (soya ramen). Great hospitality and worth the price.
1118837****The hotel is located a few hundred meters up the slope to the right after exiting Echigo-Yuzawa Station's west gate. I was immediately struck by the university upon leaving the station. Although the road was a bit slippery, I arrived at the hotel and checked in without a hitch. The breakfast was plentiful, and there are two free public hot springs and a private one (reservations required). Soaking in the hot springs after skiing was absolutely wonderful.
OOlivier - GillesNothing very new to tell since all the previous reviews say it all. The price is too high for the service. The best aspect of this hotel is its closeness to the slopes. The rooms are so-so, the lack of hooks is astounding for ski-oriented accommodation, the beds aren't particularly comfy, the breakfast isn't super good nor well supplied, there's hardly any WiFi reception anywhere, the common spaces are chilly, and let's not talk about the onsen.
The staff do try hard to make a difference, but meaning well doesn't always cut it. I'm still a bit disappointed by being offered no meaningful commercial gesture after agreeing graciously to switch rooms at the manager's request; in retrospect, as I'm writing this review, a ¥700 bottle of wine I didn't ask for made me feel a bit cheap. I ended up offering it to the staff during check-out.
We decided to ignore all the previous comments because we organized our trip late and are usually easy to please. But quite frankly, I don't understand why some issues haven't been fixed yet, even simple ones such as adding WiFi repeaters and adding hooks in the rooms.
To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.
How do I get hotel deals on Trip.com?
There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.
Where can I find hotel deals on Trip.com?
Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.
How can I get lower prices for hotels?
Sometimes booking hotels midweek is cheaper, but it also depends on the season.
How many hotels are listed on Trip.com?
You’ll find over 1,500,000 hotels in 230+ countries and regions on Trip.com. Can’t decide which hotel to book? Browse the site for inspiration!
Can I cancel or change my hotel bookings on Trip.com?
It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.
How do I contact Trip.com customer support?
You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.