Location - excellent very near to Haram
Amenities - no dental kit + slippers provided
Breakfast - average only with less frequent replanishment
Provided
Room - above average
The hotel has a great location which is very close to the Prophet mosque, so it’s so convenient to go easily to pray for each prayer time in the mosque. The staff are so friendly and polite, the hotel is clean and also the breakfast buffet was very delicious and have different kinds of food.
Great place to stay in Madinah, affordable during peak season.
Had a very good experience staying here during Ramadan.
Support staff is friendly and helpful.
Shuttle service to Haram is very good, though it’s frequency is limited only during Prayer timings.
Clean room, hospitality top class, very comfortable beds and owner was a very gentle man and offered everything which we needed, will definitely recommend to all of my family and friends and definitely will stay again ❤️
I was very satisfied with the experience of booking an apartment overseas this time. I could cook and wash clothes in the apartment. Because it was Ramadan, there were no restaurants to eat in during the day, so I could just cook something in the apartment. There was a big Carrefour across the street! Shopping was very convenient!
For the price we paid and the proximity to the Prophet's Mosque it is an amazing hotel. The moment you open the door you are greeted by a wonderful room filled with all the amenities you need for your trip. We really enjoyed our stay as well as the city as a whole as it is a short walk to the Quba walkway and the Al Hayy. I will definitely choose Medinah Deluxe as a hotel as well as recommending it to anyone who wishes to visit medniah without spending too much on other hotels.
Overall, it was a decent stay. However, the check-in process was frustrating and unprofessional. I had booked two rooms under two different names, but the receptionist only checked for one name and refused to verify the other. This lack of basic customer service forced us to contact Trip.com customer support, and the issue took nearly an hour to resolve — all while I was waiting with my infant and my mother in a wheelchair. This was a highly disappointing experience. Most of the staff were unhelpful and lacked courtesy.
A strategic location close to the women’s prayer area. Delicious breakfast with a wide variety of choices. Helpful staff and conveniently located near all essential amenities.
Excellent, clean hotel with a good location. The only disadvantages are that some of the room service staff are uncooperative and take time to serve even after requesting. The strange thing is that one of them lies and claims that we refuse the service. Most of the things we ask for, we say they are not available, and the coffee capsules are delayed from the restaurant, unfortunately.
Nice Place to stay, breakfast needs to have more variety and better ingredients.
Very Good
40 reviews
8.3/10
Price from
SEK 453
per night
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Travelers Reviews of Al Madinah Hotels
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9.1/10
Great
AAllam ashOverall, my stay was good. The staff were generally friendly, though the check-in experience was a bit unpleasant at first. Thankfully, things improved afterward thanks to Ms. Bayan’s excellent assistance. However, the hotel feels overpriced compared to other options located very close to Al Haram in Medina. One major downside was the corridors — they were often full of leftover food left outside rooms, which was unpleasant and gave a poor impression. Security personnel needed further training to be more customer friendly
SSazThe hotel has a great location which is very close to the Prophet mosque, so it’s so convenient to go easily to pray for each prayer time in the mosque. The staff are so friendly and polite, the hotel is clean and also the breakfast buffet was very delicious and have different kinds of food.
Lli.ohaoThe hotel's location is a definite highlight, absolutely stunning. However, it's crucial to arrange transportation with the hotel in advance, otherwise, an Uber ride will cost you an arm and a leg. The room was spacious and comfortable, and the signature Banyan Tree essential oils felt like an amazing bonus in a desert hotel. Overall service was excellent, with friendly staff always ready to assist. Of course, there was one disappointment: the mountain pool was closed due to a safety issue with falling rocks.
AAnonymous UserAll the staff were very nice and helpful. I even received a free upgrade to a suite room. Really appreciated the warm service and comfortable stay! Housekeeping was great! We called to request some coffee and water, and the staff replied cheerfully, ‘Yes, we’ll give you everything you want!’ It really made our day. Their warm and helpful attitude added to our wonderful stay.
GGuest UserI’ve never stayed in this hotel despite visiting Medina on a number of occasions the location is okay it’s near both the ladies and men’s gate to access at prayer times I’d say a brisk 10 min walk there is a lot of food places the mini stalls and also great Pakistani food on the doorstep of hotel
Now the hotel itself is in need of a little refurbishment the doors in the rooms are peeling and the furniture is old
On the other hand the toiletries used are an amazing brand BYREDO….the lifts were very busy and would take a long time to arrive at our floor and also the same on the ground floor
Breakfast was standard but fresh I cannot fault the service received by staff members especially Feras at reception and house keeping too all in all a pleasant stay
SShahmeel A“My family—my wife and two children—and I enjoyed a highly satisfactory stay. The accommodations were comfortable and well-suited for families.
Service was exceptional, with professional, attentive staff who accommodated our needs, especially with young children.
Facilities were well-maintained and practical.
The breakfast buffet stood out as excellent, offering diverse, high-quality options.
The hotel’s prime location allowed a convenient 5-minute walk to Masjid Nabawi.
Overall, it provides excellent value for families seeking comfort and proximity to the Prophet’s Mosque.”
AAnonymous UserVery outdated and customer service is terrible. Rang reception from hotel room no answer (2 times) than had to go to reception to complain safe don’t work, they turned up next day to sort it out.
GGuest UserInitially i got surprised after Booking hotel informed me that they couldn’t find my booking and advised me to contact with service provider. I called Trip.com Saudi Arabia contact number they supported within 30 minutes.Not only provided me new hotel confirmation number but also sent confirmation email as well.When I called with new confirmation number it was okay and I reached and faced no issues.It was great experience with Trip.com to book Such a nice property in very reasonable price and no hidden charges.Finally we enjoyed it.
FFadzlin FouziThe staff is friendly and helpfull. Even the location also is walking distance to haram. The shuttle provided also is very punctual and convenient.
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