IistalagmitesStayed overnight. Service was good. Got free cendol following their social media accounts in Instagram and Facebook.
Car parking is limited. Room has very small window. Might be claustrophobic to some. Sound proofing was not very good. You can hear people walking in the hallway and even the preparation in the restaurant area (We stayed in room 122 and it was the first room you see right after the door in the ground floor). Mobile data is hard to access inside the rooms as well. They do provide wifi but inside the room was quite slow. Water pressure is quite not strong as I preferred but tolerable. Breakfast has limited choices but all were good. Especially the kuihs. We got welcome drinks and snack when we checked in.
Location was really goodand is easy to drive to. Jonker Walk was indeed walkable.
Over-all the stay overnight was okay. But I recommend to book rooms with windows 😅
GGuest UserWe had a pleasurable 4 nights stay at Parkroyal A'famosa Resort. The rooms were well equipped and had all basic amenities. Upon request we were offered pool view rooms that was nice gesture. Only draw back the TV was lagging, hotel should look into it as we couldn't use TV totally during our stay and probably upgrade it to a smart TV, so that guest can have more entertainment option. Bathrooms were fitted with filtered water taps, but we optted for bottle water and you need to request for it. Staff were polite and approachable. Overall cleanliness of te room is good but corners, walls and walkways need to be cleaned too if left unattended it can build lot of dust. Especially room balcony.
Breakfast buffet was decent and had varied options, but would appreciate more quality and flavour. parata and rendang beef/ mutton and sambal chicken was very good. Fruits options were limited for breakfast in all days never saw banana, Papaya or pineapple being served ony varied melons. Understand Fruits are seasonal but in Malaysia these fruits available all year around.
The hotel is closer to A'famosa outlet mall which is very good for shopping and more food options, but you can't walk need to drive because of the traffic conditions. Hotel should consider a back entrance option to the mall for a walkable option for guest
Overall experienceis good and relaxing. We enjoyedour stay.
AAnonymous UserMy stay at this hotel was fairly decent for a short trip. The location was convenient, and I appreciated the free outdoor parking provided for guests. However, the cleanliness could definitely be improved. The bedsheet did not seem properly changed, and there was a brownish stain in the middle of the bed, which affected the overall comfort of the stay.
There was also an incident during the night when the safety box suddenly started beeping unexpectedly. Thankfully, after calling the front desk, the staff responded very quickly and came to solve the problem professionally, which I appreciated.
AAnonymous UserStayed over the weekend and we were surprised by how big the outdoor and indoor playground. Good size for our toddler to be running around. Definitely a good place to stay for family with little kids! Also, there’s a washing bay by the sandpit, well thought of!
JJuliana TohLovely place that maintained its charm. Can work on room maintenance, shower head and water pressure. Otherwise very satisfied with the room. Love Estadia Deluxe Suite more than Estadia Family Suite bcos of the living room area, a lot more usable space. Impressed with the seriousness they have to feedback - one evening, we shared that one of the life button did not work, that lift was closed for maintenance the very next morning. We look forward to the hotel maintaining the facilities and room conditions to better serve guests in comfort!
MM心空The hotel is located in town center, close to restaurants and shopping areas.
The design may be somewhat dated, but it is well-maintained and clean.
The staff are friendly and welcoming.
Check-in and check-out are quick and easy.
The breakfast offers a wide variety of choices to suit various tastes.
The beds are comfortable.
Although there are two TVs, they are smaller than expected and cannot connect to personal devices.
The swimming pool has beautiful views, and swimming is a good experience.
The gym facilities are standard, and the exercise equipment offers breathtaking city views.
The room rate is reasonable.
CChikibumbum92This was our fifth stay at this hotel, and unfortunately, this time was very disappointing.
1. Check-in
The check-in process was smooth, and the staff were polite and welcoming. I had requested a Queen Bed room instead of Twin Beds. However, I was informed that because my booking was made at the last minute (one day before check-in), only a Twin Bed room was available as all Queen Bed rooms were fully occupied. We accepted the explanation and proceeded with the room provided.
2. Room Condition
Upon entering the room, the first issue we noticed was the air conditioning. Despite setting the fan speed to high, the room remained warm and the air conditioner was not cooling properly.
3. Bathroom
There appeared to be a blockage beneath the sink, as water was pooling around the sink and toilet area. In addition, the shower holder was broken while we were using the shower. We chose not to complain and continued our stay.
4. Room Door & Bathroom Door
The bathroom door could not be closed properly unless it was pulled and pushed firmly. The more serious issue occurred the next morning after breakfast when our room door became stuck and could not be opened.
We contacted maintenance, and the team arrived to inspect the problem. From approximately 8:00 AM onwards, we were unable to access our room. Around 8:30 AM, the maintenance team requested approval from the Front Office to move us to another room because the repair would require additional time. However, they informed that changing rooms would incur an additional charge because we were checking out on the same day.
I strongly disagree with this decision. From 8:30 AM until our checkout time at 12:00/12:30 PM, we were still paying guests of the hotel. The room issue was caused by a defect on the hotel’s side, and guests should not be charged extra to move rooms due to problems beyond their control.
The Most Disappointing Part
During check-in, we were informed that no Queen Bed Deluxe Rooms were available. However, while the maintenance team was accessing our room through the connecting room next door, we discovered that the adjacent room was vacant and equipped with a Queen Bed.
If the actual reason was that the room was unavailable due to maintenance, it would have been more professional and honest to explain that from the beginning rather than simply saying all Queen Bed rooms were fully occupied.
This experience has left us very disappointed. Every time we visit Melaka, this hotel has always been our preferred choice. However, after this stay, we have decided not to return.
I appreciate the hospitality shown by the staff during check-in, but I sincerely hope the hotel will improve both its facilities and service standards. Thank you.
AAnonymous UserThe hotel is conveniently located near the toll, making it easy to access. It is an older property, and the furniture reflects that, but it is still functional. Cleanliness is maintained at a moderate level. The rooms are spacious and comfortable, which adds to the overall experience. The highlight of the stay is the FunPlay water park—kids absolutely loved it and had a fantastic time. The breakfast spread is impressive, with a wide variety of options to choose from.Overall, it was a pleasant stay, and we would likely visit again.
PptrihzqhEverything was okay, the apartment was comfortable. However, the room was connected to another, so I could hear people talking and other noises. There was no place to cook, which the owner didn't provide, even though the pictures showed one. The lift was incredibly frustrating; on the second day, it got stuck, and there was a sudden, loud jolt. Then, on check-out day, two out of the four lifts were broken, making us wait almost an hour to get down to the lobby and parking. Seriously, it was exhausting and hot 😣. Only two lifts were working. Aiyoooo, I hope the management can solve this issue. The apartment itself was clean and comfortable, and we got free Netflix, which was a plus.
AAnonymous UserOverall, the experience was acceptable
the ocation was convenient about a 10-15 minute ride to the city centre, which made getting around quite easy.
However, there were several issues during our stay
Cleanliness: We noticed some smallinsects on the floor. While it didn't significantly affect aur stay, it would be better if the rooms could be more thoroughly checked and cleaned.
Customer Service: All communication had to be done online through WhatsApp, as there was no face-to-face front desk service. This was quite unconventional and sometimes made things less convenient when we needed assistance urgently.
Room Equipment: One of the air conditioners in our room kept switching on and off by itself and wasn't functioning properly. Even more concerning, the hairdryer had a short circuit, produced a burning smell, and even sparked flames. This was a frightening experience, and although it was eventually replaced, waiting a full day for such a serious issue was very disappointing.
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