The best part of the place: - Its location and the view of the lake. The resort has a direct access to the lake and it was so nice be able to walk on the beach and look at the sunset. Second best thing: - The towels, very fluffy and comfortable. Well, here come the issues with the place: - It is not well-maintained as seen in the pictures. Serious upkeep is needed. - The safe was not working. Called the front desk, they came to reset it and .. still did not work and the person who could fix it was not in. - The wifi is poor to say the least. The front desk will explain the poor signal by the fact that we are in Patagonia. No, just need better routers on property. - The view is great if … you have a room on the lake. Otherwise, you will be on the side on RN 40, far from the lake - No complementary water/drink upon arrival. Nothing to make you feel valued. - Finally, every time you leave the property, you need to open your trunk in case you steal something ! If you are willing to pay the nightly rate, I doubt you would steal anything worth stealing … This resort presents itself as a luxury resort. It is jut like saying fast food is fine dining - calling it luxury resort does not make it so. Overall, and it is a problem with hotels in Bariloche, they think that the view would be enough to keep customers happy. No, actually, they need to deliver value for the money it costs, and this would be at best a 3-star hotel.
