First off, a big shout-out to our butler, Chloe! After check-in, she helped carry our luggage to the room, giving us a brief and enthusiastic introduction to the hotel's facilities and activities along the way. She also helped us book a table for our beach dinner. During our stay, her responses were always prompt, which significantly enhanced our experience.
The lower floors were a bit damp, and the bedding felt a little moist. However, as soon as Chloe found out, she immediately brought new bedding and a dehumidifier. The dehumidifier's tank was full after just one night, so it was indeed quite humid.
The breakfast selection was average; the lobster wontons weren't as good as those at Mandarin Oriental, and they were too oily. The large lawn and the beach were truly excellent.
Overall, our stay was quite good. We didn't experience the long check-in times that some reviews mentioned online; it was very quick. The room was spacious but definitely a bit dated, which seems to be a common issue with most hotels in Sanya.
This was my first time staying at Capella, and it was absolutely fantastic! o((*^▽^*))o
Upon arrival, there was immediate luggage assistance, and the check-in process was quick and smooth. The staff looked pristine and had exquisite makeup, which was a pleasant surprise. There was even a dedicated staff member who escorted us to our room, introducing all the facilities and room details along the way. We stayed in the Ocean View Garden Room, which was incredibly spacious and expansive. The large balcony offered a quintessential Southeast Asian view, making it feel like a true vacation. The bedding in the room was exceptionally comfortable, ensuring a fantastic night's sleep.
Our Culturist (Alexander Hong) added me on WeChat a few days in advance to discuss our stay. He met all our reasonable requests during our visit; he was practically a genie in a bottle (*≧▽≦*). His service attitude was also excellent. The hotel's breakfast was incredibly varied and of high quality; I was so satisfied that I usually skipped lunch afterwards 😂. The afternoon tea and cocktails 🍸 were also very generous. We also tried the hotel's Chinese restaurant, Lan Ting. The Hainanese Wenchang Chicken, Garlic Crispy Roasted Pigeon, and Stir-fried Ge Ming Cai were absolutely delicious – we ate there two days in a row. We also experienced the large swimming pool and spa center, which were both excellent.
Every evening, we went to the hotel's private beach to dig for crabs and shells. We found so many beautiful shells and returned with a great haul. The overall scenery of the hotel is stunning, and the privacy is excellent. I was extremely satisfied with my stay and would love to come back with friends next time!
Whether you're here for work or leisure, this place perfectly caters to your needs. From the moment I stepped out of the car in the lobby, the concierge diligently helped me with my luggage all the way to my room. Then, at check-in, 'Xiao Lan' at the front desk provided such thorough explanations that it made me feel completely at ease. I'll definitely bring my family next time!