Excemon Beijing Hongxiang Hotel

The front desk service is very good, quiet and hygienic, highly recommended. Will come again next time.

The front desk service is good, the sanitary environment is excellent, the breakfast is delicious, and the transportation is convenient. You can walk 10 meters out and drive to Beijing's boutique snacks. Dalome, McDonald's, and KFC are very convenient. It is recommended to eat the nearby door frame braised pork.

I am very satisfied with the room. The hotel facilities have been improved compared to before, and the TV is bigger. I stayed in a new room this time and had a good experience. The front desk service is enthusiastic, the rooms are cleaned very clean, and breakfast is open until 9:30 in the morning on weekends! satisfy!

What makes me most satisfied is the attitude of the service staff. They are meticulous and even the cleaning staff are very good. What impressed me most is that Sister Chai Haixia gave me a family-like feeling. I am especially grateful to the elder sister for taking care of her. Whenever I need help, I will always ask if I have any questions. This is the best service staff I have ever encountered. I must give this lady a five-star rating. I will choose to stay at this hotel next time if I need it. , Secondly, the environment is also good, the room is very clean and quiet,

The room faces the sun and gets good sunlight during the day. The bathroom is also very clean and the items provided are sufficient. The service attitude of the front desk and hygienists is very considerate and friendly Opposite the hotel are many restaurants and hotels It’s only about 800 meters away from Mudanyuan subway station.

Staying in the hotel was not pleasant at first. We booked the room for our guests. Because of the breakfast cost, hotel decoration, and breakfast time, we did not get a good experience. At that time, this review would definitely be a one-star negative review. However, I would like to focus on the hotel's solution to guest complaints. After I raised the issue, hotel salesperson Ms. Wang Mingzhu and front office manager Mr. Maierdan called me to discuss the problem and understand the appeal. Because the check-in experience was not good and the room rate was less than 1,000 yuan, I made it clear that as long as the solution did not require a check-out fee, I wanted the hotel to have a different attitude. Mr. Mai and Ms. Wang keenly caught the problem, took the initiative to send my guests to dine and work, and took the initiative to bear the expenses (I mentioned the expenses, one code, one code, but they were declined), and informed me via text message. H. Because I am also engaged in the service industry. I am a frequent flyer such as Marriott Titanium and Air China Platinum. I know that this kind of thoughtful solution is hard to come by. I shared this case with my employees and hope that there will be more Practitioners in the service industry can think differently, not just because I am a Ctrip Black Diamond.