Sol Pelicanos Ocas

Ideally located and always clean. Shame the food starts half an hour later than the other hotel though

Very nice friendly staff and very clean it was in a very good location the food was very good I will go back again

Just back from a lovely week here all inclusive staff fantastic food very good outside pool was fabulous all areas spotlessly clean drinks very nice and served in glass and pints, rather than plastic beakers, which is usual with all inclusive. definitely will return :m

Hotel is nice ,the hotel lobby entrance could do with a make over tiles look well worn ,rooms pleasant, power shower great. the food is plentiful but the sausage the worst I have had must be awful everybody leaves them on there plate overall 3*

Thought we were booking Sol pelicans but we were in ocas which was not clear when we booked but that would be easyJet’s problem not the hotels. Food was mediocre at best but lots of choice and other guests seemed happy with it. Noisy , we were on the side facing the pelicans and there was a lot of noise from extractors running across the flat roof below also tremendous amount of street noise more or less all night, there were also a lot of people shouting from their balconies in the early hours .lastly I wouldn’t say it’s filthy but I wouldn’t say it’s clean either but I did find all the staff helpful and happy

Check in very slow even though we checked in online the queue was long & took a while. We got a Sol pool view room on the 9th floor which was very nice. The breakfast was good plenty of choices to suit all tastes. The evening meal was just ok with limited choices.A nice touch from the hotel on the day of my wife’s birthday was when got back to our room after a day around the stunning pool area there was a bottle of sparkling wine with a nice card wishing her a happy birthday.

The whole purpose of our visit to Benidorm, and to this hotel was because of the TV Show Benidorm, which used the pool area for a lot of its scenes. Whilst I know it has been some time since the series began (and finished), I doubt we will be the last to visit because of the show. Check-in was a smooth process, with the traditional hotel wristbands issued. We were also provided with a handy guide to times etc showing what was available and when. Room: Our room was on the twelfth floor and was clean and comfortable. The room had comfortable beds, a fridge, a safe (additional charge) an en-suite bathroom, heating/air conditioning, and a balcony with a pool view (we also just about had a sea view). As with most of the Med areas we have stayed, the room had a solid tiled floor, which is great for managing the heat but does little to mask any noise. Thankfully, whilst we did hear the occasional vocal residents leaving and returning at night (morning?), it wasn't as bad as it could have been. This may have been due to the lateness of the season, which also meant we had little need for the air conditioning, despite it still being about 20 degrees in the evening. Booking a pool view was well worth it, as it meant we also got the very last of the evening sunshine. I suspect the rooms on the other side would have been somewhat cooler by the evening. I would say it is worth the uplift to benefit from the sea view. There were some superior rooms available for an extra cost - I didn't spot this until the end of our holiday - I would have liked to see what they were like. Maybe next time... Restaurant: Breakfast: Breakfast was the usual buffet affair, with a wide selection of choices from cereal, bread and rolls, fresh honey on the frame (which I found rather novel, but I understand quite the norm), bacon, eggs, pancakes, cold meats, and cheese, etc. I would have thought there was something for everyone. Lunch: We only had lunch one day, and I think it was a similar affair, but can't really remember. We typically skipped or had something from the snack bar. Snack bar: I think this was only for all-inclusive, but there wasn't anything to prevent anyone else I suspect lunch was a similar choice - we didn't make use of that other than one day - we preferred to stay around the pool and use the snack bar. Here they had a selection of fruits, cheeses, cold meats, salad, olives, and crisps as well as hot foods such as hot dogs, pizza, chips, etc. Evening: The evening meal was again a buffet choice. I did tire a bit of this and craved table service, so we ate out one evening. They had different choices most evenings, with some static choices of salads, cold meats, and cheeses. One night had a fabulous seafood choice - if only I wasn't intolerant to some shellfish. I was quite envious of those able to indulge! Bars: The pool bar was open from 10:30-17:30 with a wide selection available. We'd opted for all-inclusive, so no need to worry about additional costs.

Very poor food and lifts were awful 5 lifts and so slow Had to ask for bedding Rooms outdated no drink making you had to upgrade for extra £ 100 Avoid eating food not edible Better hotels to stay in for less in what we paid very disappointed gave 3 stars because staff were lovely

booked a 3 night stay at the hotel as a gift for our daughter and her husband. 26/4/24--29/4/24. The details were in my daughter's name, and her husband's name. On checking the voucher we realized that the hotel had booked the room in my husband's name, this was because he had paid for it. After numerous phone calls and emails to various people we were told that, We would get a refund if, We cancelled and let my daughter re-book. Fair enough. However you would charge her, £750. We paid £243. Scandalous..Shame on you. Her name and her husband's name were given at the time of booking. We have proof of that. We also have proof that says, Oh don't worry we will make a note of it, from one of the reception team. My daughter and her husband would have been turned away, lovely start to their break. Good job we asked for verification from the Manager, who was rude and not helpful at all. He could have told the reception team to accept the booking. Your company has taken £243 off us, you haven't offered anything in return. I hope that after I have put a review on Facebook and TripAdvisor future holiday makers will think twice before booking with you. Horrible company, horrible Manager... Will not be recommending this company/ hotel.