Excellence Riviera Cancun "was true to its name" as this all-adult resort fully lives up to its name, meeting client’s expectations. We arrived at the airport and went to the resort located approximately 20 minutes away (note that we had made previous transportation arrangements with a local company), so location was fine. We spent a Sunday-to-Sunday vacation period during which we had the opportunity to experience:
• Availability of an app to use for checking daily activities and menus at the restaurants.
• Spacious and quiet bedroom, neatly cleaned and organized on a daily basis.
• Daily activities chosen at own leisure
• Beach accommodations that included wooden beach gazebos and chairs from which we watched sea birds/waves/clouds, read a book, sun bathed (also appreciated being under the shade).
• Several meandering pools, most of them with cool water temperature; there was one with a bit warmer temperature that made us feel comfortable and safe.
• Great entertainment: shows, singers, bands. ****** nights
• Amazing, helpful staff whose main objective is guest satisfaction so any vacationer can relax, have an stress-free stay. All employees we met (front desk, concierge, housekeeping staff, garden maintenance employee, kitchen and wait staff were truly authentic and friendly; a recognition to Alberto, the waiter at the Kitchen restaurant as well as Rocio, who kindly prepared great omelettes.