Name: Four Points by Sheraton Seoul, Guro
Address: Seoul, South Korea
Rating: 8.8

China

Shanghai

United States

New York

South Korea

Seoul

Shenzhen

Kunming

Wuhan

This time, two families traveled together, and to our surprise, the hotel turned out to be the kids' biggest highlight! The Little Dragon-themed room was designed with so much care. My child has been talking about it non-stop since we got back, saying she wants to go again. She'd wake up in the morning and immediately crawl into the tent to play by herself, staying quietly absorbed for quite a while. This hotel is incredibly appealing to children; in her eyes, the joy here even surpassed Disneyland – we'd honestly come back just for this hotel!

Breakfast, to be fair, didn't have a huge variety. We've stayed at the Sheraton near Hong Kong Disneyland, and their breakfast was much more extensive by comparison.

Overall, I still highly recommend it for families with children. The kids are happy, the adults are worry-free, and the experience is well worth it.

· Located at the edge of the Lujiazui Financial and Trade Zone in Pudong New Area, right next to Nanpu Bridge. The location is excellent for business travelers working in Lujiazui, Pudong Yaohan, and surrounding areas.
· Convenient subway access: Very close to Tangqiao Station on Metro Line 4, about a 3-5 minute walk. Line 4 is a circular line, making it easy to transfer to other lines. It's very convenient for reaching Pudong Airport, Hongqiao Airport/Railway Station, Jing'an Temple, People's Square, and more.

1.  **Excellent Location**: In the core area of Pudong, right next to Tangqiao Station on Metro Line 4, offering extremely convenient transportation.
2.  **Brand Assurance**: As a Marriott Group brand, it guarantees a basic standard of service and facilities.
3.  **Great Value for Money**: The price is relatively affordable compared to other hotels in similar locations.
4.  **Convenient Surroundings**: There are convenience stores, snack shops, and a mall nearby, making daily life very convenient.

It's a dated hotel. The common areas were unremarkable, and both room facilities and service were just average. For 847 RMB a night on a Saturday, I'd expect more, as it's not a cheap hotel. Cleanliness, however, was acceptable.

This was the first time I've encountered a minibar where everything was chargeable, and the prices weren't cheap either. There were also snacks with no prices listed, so I didn't dare touch them. Maybe I'm just out of touch, but most other hotels like Intercontinental, Indigo, and Shangri-La don't charge for minibar items.

Toothbrushes and combs were not provided; you either had to ask for them or bring your own. The front desk didn't inform me of this, and if they weren't delivered promptly, I had to call again to request them.

Check-in was at 2 PM, but when I arrived, no rooms were ready. I completed the check-in process and left my number, told I would be called once the room was ready after a priority cleaning. By 3:30 PM, I still hadn't received a call. I went back, waited a bit, then inquired, and only then was told the room was ready. I finally checked in past 3:40 PM.

A short while later, a plate of fruit (one banana, one peach, one pear) was delivered quite unceremoniously; the person just put it down and left. I wasn't sure if it was an apology gesture or simply a welcome fruit.

Is this really how five-star hotels operate in a major city like Shanghai? 😂

The room was spacious, and the bedding was comfortable, allowing for a good night's sleep. However, the curtains weren't very good at blocking out light.

Being on a high floor, the room was quiet, but the view was just average.

We chose the Sheraton for our Legoland trip with the kids, and it was excellent in terms of environment, cleanliness, facilities, and breakfast. We headed directly to the park from home in the morning. For the return trip in the evening, we had booked a shuttle. However, there was only one scheduled service at 7 PM, and we unfortunately missed it because we couldn't find the pick-up location in time. A small suggestion for improvement would be to clearly mark the shuttle pick-up spot on your promotional pages and to proactively contact booked guests to inform them of the location. Another issue was that the contact number listed on the promotional page rang unanswered after several attempts. On the day of check-in, the front desk mentioned complimentary fruit, but when I called later to ask about it, I was told there wouldn't be any. Despite these minor inconveniences, the overall stay was still okay.

The room was spacious, and the service was excellent. The shuttle service to Disney Resort was very convenient, and the subway station is only about a 3-minute bike ride away. Highly recommended for Disney visitors! However, the immediate area is quite remote with limited dining and entertainment options.

Overall it's OK. After all, the hotel is quite new. However, I'm not particularly satisfied with the service. I asked the front desk to send two bottles of water to the room. I asked three times in total, and it took more than half an hour to deliver. The front desk didn't seem to smile. I don't know if the parking lot is divided into underground garage and ground. The license plate number was registered at the front desk, but I don't know if it was because I parked in the underground garage, but I still paid when I came out. At least the front desk didn't ask me where I parked. In short, there is no problem with the hardware facilities. After all, the hotel is quite new. The service quality needs to be improved!

The Asian man being the counter at check in was not friendly at all. He also took a long time to check everyone in. There was a long line and only he was working. We were tired and when we went upstairs to our room, the key didn’t work. We had to go back downstairs and wait again, only for the man to tell us he gave us the wrong room number. 
On our last day, the fire alarm went off at 1am while we were sleeping. We called downstairs and no one answered. We evacuated the room only to find out it was a false alarm. There was no announcement. Just one person behind the desk telling people who asked him. The fire department shut down the elevators so we had to wait to go back to our rooms. We got very little sleep after that.

Service by front desk was great. Great location. 

There were three negative points:

1) Murky tap water (disgusting look) 
2) Empty body wash bottle (room service should do a proper job)
3) Bugs in bathroom (extremely disgusting)

I was a little skeptical reading online reviews but my stay was excellent.  Location was excellent, I pretty much walked everywhere.  Subway station is across the street.  Toiletries were of good quality, even makeup wipes were provided!  Wifi signal was strong.  I wanted to give a special shoutout to Monica from front desk.  She was very helpful and ever so friendly.

My husband and I went to spend Christmas in New York, with my son, daughter-in-law and two granddaughters. Even though we made reservations on different apps, they not only placed us side by side, but also upgraded us to the 17th floor. Everything's good!!

The hotel's location is close to the subway station and easy to get to and from the airport. The hotel is clean, with 1.5-meter-wide twin beds. There are many restaurants nearby, including a Chinese restaurant with delicious Sichuan cuisine. Although the hotel, like some other hotels, does not have toothbrushes, slippers and other supplies, the price of just over 1,000 yuan is acceptable in Manhattan.

Location is quite ok, need to walk a bit from Seoul station. All staff are super professional and speak good English. Can store luggage at reception after check out. We are lucky to get early check in before noon. 

Photo taken at reception waiting area.

Every time I visit Seoul, I stay at this hotel. It's incredibly close to Myeongdong, just a 5-minute walk. Right downstairs, there's a subway entrance and an airport bus that goes directly to the hotel. It's super convenient for everything – dining, staying, and getting around. I often travel solo, so I'll grab some fried chicken from Myeongdong, pick up some coffee or beer from the CU convenience store downstairs at the hotel, and head back to my room to enjoy it.

So recently I have stayed there for 6 nights. Rooms are small. After staying for 2 night we finally received a room cleaning, but they just makeup the bed and gave us a fresh towels and thats it. They forgot to put toilet paper and napkins. Very dusty room need a wet cleaning. Apparently they got a Nespresso coffee machine in the lobby and you have to buy one capsule for 6000W and they don’t offer you cream or milk. Better buy a coffee from coffee shop instead for 5500W. Location is good, there is a 7-Eleven store nearby and Paris Baguette across the street. Even tho the hotel is rated for 4 stars it definitely felt overrated.

Hotel is located a little far from stations such as Seongsu, but is otherwise conveniently located near airport limousine bus stop and train station. It is near to a street with restaurants opening till late at night, making it convenient to grab supper. There is also a Starbucks and Dunkin Donuts outlet at level one of the hotel.

Four Points

Columbus

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