Name: Kempinski The One Suites Hotel Shanghai Downtown
Address: Shanghai, China
Rating: 9

China

Beijing

United Arab Emirates

Dubai

Shanghai

Thailand

Bangkok

Indonesia

Bali

Guangzhou

During summer vacation, with our child out of school, time at home seemed to stretch endlessly. Our entire day revolves around our little one, and as full-time parents, we rarely get a moment to ourselves. This time, we chose the Kempinski Hotel Beijing Lufthansa Center without any specific 'itinerary' in mind; we simply wanted to stay a night, enjoy a meal, and unwind.

🛏 Room Experience
We contacted the hotel a day in advance, and the front desk staff were incredibly thoughtful, arranging a quiet floor for us. Upon entering the room, we were greeted by a familiar fresh scent. The biggest pleasant surprise was that we had requested a child bed rail beforehand, and it was already installed when we arrived – no waiting, which was both convenient and reassuring. Our child's favorite part was the large bathtub; his first words were, 'I want to take a bath!' The bedding was soft and comfortable, and all three of us slept soundly until we naturally woke up. Additionally, the package included parking, which was very convenient for us driving there.

🥂 Dining Experience (Dinner + Lunch)
We booked a package that included the Xindian Buffet Dinner. As returning guests, Xindian continued to be 'the familiar joy': The seafood section was fresh, with sweet shrimp, crisp clams, and thick, firm salmon slices. The teppanyaki section was wonderfully fragrant, offering piping hot steak, squid, and lamb chops. The beverage area even had free-flow sparkling and red wine, which for us, as full-time parents, was a rare and welcome indulgence. The staff were consistently smiling, clearing plates and refilling drinks very promptly, making for an excellent experience. The next day, we added the Long Yuan Dim Sum Buffet for lunch, and it didn't disappoint. The shrimp dumplings were crystal clear, the lava buns burst with filling in one bite, and the rice rolls, chicken feet, and sweet soups were all exquisitely made. The pace was unhurried, the flavors weren't overwhelming, and even our child ate with great relish.

🏊 Family Experience
While not a traditional family-focused hotel, our child absolutely loved this 'move.' The pool was very clean and well-managed; he enjoyed splashing around so much he didn't want to leave. Riding the elevator in his bathrobe was a definite highlight of his trip. It was also rare for us to just let him be; simply watching his little figure wandering around the hotel made us feel like we had made the right decision. In the evening, he sat on a lobby sofa for a long time, and we didn't rush him or tell him it was time to go. In that moment, his mother and I felt like we were watching a silent movie, slow and tender.

🧼 Service Experience (supplement)
All the staff were incredibly friendly, from the front desk and restaurant to the housekeeping team; they were all especially kind to our child. The only minor drawback was that when we wanted to change towels and have the room tidied, we called room service, but had to wait quite a while and follow up once before they arrived. It wasn't a major issue, but the pace felt a little slow.

🌙 Overall Feeling
All three of us slept incredibly well. There was no alarm clock, no agenda, and no feeling of being rushed. We simply settled in for a good night in a quiet corner of the city. We weren't here to entertain our child, nor were we on a traditional vacation – we simply wanted to escape from our 'parent' identity for a night. Thank you, Kempinski, for giving us this space. It also quietly planted a little idea in our minds: Next time, we'd love to experience Kempinski's highly-reputed Executive Lounge and Happy Hour. After all, it's widely recognized as one of the best executive club experiences in the industry – definitely worth finding another 'reason to relax' for ourselves.

⭐Recommended for:
Parents looking for a brief respite.
Families seeking a comfortable overnight stay in Beijing during the summer vacation.
Local residents who prefer an unhurried, stress-free experience.
Business travelers to Beijing looking for high-standard service.
First-time visitors to Beijing seeking a quiet and dignified place to settle in.

Impressive looking building from the outside but a really slow check in. They had 4-5 staff members yet everything took longer than I’d expect. The room was basic and, for the price, underwhelming. In addition, the walls are marked and scuffed. One part of the wall had food stains. The carpet is stained. When we went to go to bed we found the linen was dirty. There were stains on both the duvet and the bed sheet! We called down for reception and they said sorry then sent a maid to change the duvet. I felt like good customer service would include at least having someone from customer service/reception come to check on us and the room, or calling us to check, or making a note to ask at check out. No follow up. 

Apart from this the room is a good size and felt spacious with a desk, sofa and large double bed. The bathroom also had 2 sinks and ample space for your things. The cupboards were also large with lots of hangers etc. There is a full ironing board. I was disappointed for the price (over ¥2000 a night) that even their basic rooms don’t have a coffee machine (like Nespresso etc). This seems to be standard in most hotels at this price range these days. Just instant coffee. As part of the price, the hotel included “free mini bar” which was just 1 can of coke, sprite and Fanta. All full sugar, no zero/diet. Only one side of the bed has plug socks for charging. Otherwise, there is a socket under the desk. The slippers constantly stuck to the tiled floor area which meant squeaky/sticky sounds as you walk around. I’m not sure if it was just the slippers or the floor coating but it was pretty irritating. 

The breakfast was good with a range of choices including pancakes, waffles, different types of bread, omelette/egg station, noodles, porridge etc as well as fried vegetables, salad, fruit and sausages etc. Lots of coffee machines dotted around the canteen. 

Location good if you want to go to the lake area and surrounds. There isn’t much walkable so to really take advantage you need a car , either a Didi or your own. You can rent bikes but anyone serious brings their own and cycles round the area. There are local restaurants about 1-2k away which is walkable. We had some ok local food for a good price. Disappointed not to find a modern cafe anywhere nearby, including the hotel. The coffee in the hotel was only the push button kind, like at breakfast buffets. No real cafe. 

Overall, I wouldn’t recommend the hotel and wouldn’t go back.

My stay at Yanqi Hotel completely exceeded my expectations! From the moment I stepped into the lobby, the staff were consistently warm and attentive. Check-in was efficient and seamless, and they even proactively provided tips on local attractions and details on using the hotel's facilities. Our room boasted a fantastic view; opening the window, we were treated to an expansive green landscape. The room was spotlessly clean, and the bedding was wonderfully soft and comfortable, ensuring a perfect night's sleep. Breakfast offered a diverse array of options, with both Chinese and Western dishes tasting fresh and authentic. What's more, the hotel's close proximity to the Yanqi Lake Scenic Area makes getting around incredibly convenient. It's ideal for both family trips and relaxing getaways. We will absolutely choose this hotel again on our next visit to the area!

Great experience. Service was perfect. Yanqi Lake Boutique Hotels, managed by Kempinski are impeccable. My family stayed two nights. I've booked two rooms. One single bed and one twin beds room. Rooms were modern, clean and spacious. Clean sheets and comfortable beds. I was surprised how big and clean rooms where. Toilets were clean and specious. What you see on the pictures is what you get. More than I’ve expected. Food was perfect.  We had buffet breakfast and we could choose between western food and Chinese food. For diner we eat at the restaurant and the food we ordered was delicious. Lots of things to do around. You can visit Hongluo Temple, Mutianyu Great Wall or you can walk around hotel area and see the Yanqi Pagoda or visit International Conference Center (APEC and Belt and Road Initiative conferences were held there, and it was nice experience to visit the place where most powerful leaders in the world seated and planed the future of the world). All in all, great experience. Special thanks to Shirley Le, duty manager and to June Jian for the warm reception and their hospitality. If you want to relax and clear your mind and body I recommend Yanqi Lake Boutique Hotels, managed by Kempinski.

The hotel is excellently located with internal connection to the Dubai Mall. You can also see burj khalifer in front of you at the swimmimg pool. Enjoyed our stay and would book again in the future

The location and people are perfect. The rooms are nice. The facilities are okay. The reception were cooperating. 
I have some concerns about the brand of the hotel vs. the quality of rooms. 
I have stayed in several Kempinski hotels around the world.  This one is okay but below every other Kempinski hotel I stayed at. Here there are some comments which the hotel manager should look at such as “the shower head is fixed and not adjustable due to applying glue, dental kit is only available upon request .. )

We stayed for one night as a group of four and enjoyed close rooms on request the staff was helpful and when we told them we were celebrating my sisters graduation they didn’t hesitate to bring us a complimentary cake. The rooms are clean and the location is perfect it took us 6 minutes from our room to the mall.

Loved every bit, breakfast was awesome. Staff was extremely friendly and helpful. Anastasia was our host for the first day and her smile made us start our everyday there very beautifully. She was exceptionally lovely. 

It was a fabulous stay at the Kempinski Shanghai. We had enjoyed excellent services beyond par from reception to room service to breakfast.   The location was ideal to me as it was away from the bustle of Nanjing Rd but close enough to get to anywhere of interest.  What I personally enjoyed most was the morning view of the river and humming sound of the passing river vessels that greet us each morning from our hotel room.  The pathway that parallel the hotel was a great experience as we enjoy the crisp cool morning stroll .. plus it was safe and clean, the way o liked it.

Hotel location is just perfect for shopping and food streets. Very close to iconic shopping area of west Nanjing road. 
Staff is very friendly. Special thanks to Miss. Lily Li for attending us well. 
Breakfast is just so-so and it should be improved. Not many options there. 
Stay was very comfortable otherwise. 
Thanks..

Kempinski

Columbus

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