Name: The St. Regis Downtown Dubai
Address: Dubai, United Arab Emirates
Rating: 9.3

China

Shenzhen

Shanghai

United Arab Emirates

Dubai

Abu Dhabi

Egypt

Cairo

Qatar

Doha

A perfect 5 nights Stay Thanks to a Fantastic Team

Checked in close to midnight, the reception was fast and seamless. One staff went at length (forgot to write down his name as we were too tired), to offer help to set up internet and get room service as we missed our dinner due to flight delays. We are impressed with the helpful concierge, smiley cleaners, and the attentive breakfast team—everyone was friendly, professional, and made our stay wonderful. A truly well-run establishment!
Though the hotel is not at CBU but taxis are easily available, and KK Mall next door provides the convenience. The view from the room is fantastic

Heartful thank you to Oscar 

Dear Management of St. Regis

I am writing to express my sincere gratitude for the exceptional service provided during my recent stay at your hotel. Specifically, I would like to commend Oscar from the front desk for his outstanding professionalism, attentiveness, and genuine commitment to ensuring a memorable guest experience.

Upon check-in, Oscar greeted me with warmth and efficiency, setting a positive tone for my stay. During check-out, he took the time to kindly ask about my experience and listened attentively to my feedback. When I mentioned a minor issue, he promptly addressed it with great care and resolution. Additionally, his thoughtful gesture of presenting a teddy bear as a gift truly touched me and significantly enhanced my overall impression of the hotel.

While my stay was mostly pleasant, there were two minor incidents that could have impacted my experience. First, there was a misunderstanding with the concierge team regarding courier delivery services. Fortunately, the butler quickly stepped in, understood my needs, and made an exception to assist me. She also patiently explained the reasons behind the policy, doing so in such a polite and comforting manner that I truly appreciated.

Secondly, there were no universal sockets compatible with UK plugs, my laptop ran out of battery but I had to reply an email via that laptop. I contacted the butler for a converter, after over 10 minutes, one was provided but no way to plug to the wall socket. I called the butler again, then it took nearly an hour for the housekeeping team to find a suitable power *****. I acknowledge that, as a guest, I should have been better prepared, and I understand that such situations can sometimes be beyond the hotel’s immediate control. Or maybe my expectation to the butler team is far over.

Despite these small setbacks, Oscar’s efforts during check-out completely eased my frustrations and left a lasting positive impression. His dedication to guest satisfaction is truly commendable, and I believe he is a valuable asset to your team.

I hope this feedback reaches the appropriate channels and that Oscar receives the recognition he deserves. Thank you once again for a wonderful stay, and I look forward to returning to the St. Regis in the future.

My family had US visa interviews scheduled at Meilong Town Plaza, so we chose to stay at The St. Regis Shanghai Jing'an for its proximity. It's only about a 300-meter walk, which was incredibly convenient. Moreover, the hotel's location is excellent, right in the bustling Nanjing West Road commercial area.

The hotel's interior design is grand and elegant, with impeccable attention to detail. Our room, which maintained the same luxurious and elegant style, felt very high-quality. We were assigned a room facing Pudong, offering breathtaking panoramic views of the city skyline.

The service was truly exceptional. The staff members were professional and exceptionally courteous. In addition to breakfast, our stay included a complimentary semi-buffet lunch for two. Furthermore, parking during our stay was complimentary; we simply had to contact the concierge desk before check-out to have the fees waived.

I can't praise the butler team at The St. Regis Shanghai Bund enough! My stay happened to coincide with my birthday, and Amber, Boris, and Astrid from the butler team, upon learning this, went above and beyond with surprises: a warm, handwritten birthday card, a St. Regis signature teddy bear so adorable I couldn't bear to put it down, and a beautifully arranged petal bubble bath in the room – the ambiance was absolutely perfect. What was even more thoughtful was the custom room key cards and luggage tags they prepared, and Amber even gifted us her personal St. Regis signature pin to adorn the teddy bear! Every single detail felt incredibly thoughtful, truly showcasing their commitment to personalized service. Throughout my stay, any request was met with an instant and professional response from the butler team, leaving me feeling meticulously cared for. I truly want to commend their professionalism and genuine warmth once more!

Amazing room, fantastic breakfast (the fresh croissants are to die for), provided extension of room for a few hours and free ticket to palm view. 
Only downside, the butler service was not the most helpful, I was sick and requested for salt water/isotonic water, but reply was they only have tonic water. 

Everything else was amazing and great hospitality, especially the check in and concierge. Definitely live up to St Regis standard worldwide.

This hotel is amazing! The breakfast was delicious, and the service was truly top-notch. They even helped pack and unpack our bags, ironed our clothes, and celebrated our special moment with us. The best part? We got to check in at 9am and had a late check-out at 4pm. I am truly overwhelmed and impressed by the experience!

St Regis

Columbus

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