Name: W New York - Union Square
Address: New York, United States
Rating: 8.6

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I originally planned to stay at the Mandarin Oriental, but due to the Canton Fair, rooms were fully booked, so I ended up choosing the W Hotel instead. It actually turned out to be a pleasant surprise. Both check-in and room service were exceptionally smooth and prompt, which is quite different from the stereotypical image of a W Hotel. Perhaps my memory fails me, but it felt like the decor had also been updated. After mentioning an issue with the room view to the front desk, they promptly changed my room, and the view was fantastic. The staff were all very polite, greeting us warmly whenever we came and went. I am thoroughly satisfied with this stay. The overall hotel environment was clean and quiet, with no excessive disturbances other than the turndown service reminder, which I appreciated. The minibar had a great variety of items. The only minor drawback was that the hotel provided ceramic mugs instead of separate crystal or glassware. I stayed for 5 days and didn't feel the need to switch hotels at all. Overall, it was very comfortable, the surrounding commercial district is very convenient, and the front desk service was professional and efficient.

Special thanks to Gabby for helping me arrange a late check-out. I caused some trouble due to my personal itinerary and asked for a slight extension, which was handled very quickly! Gabby was friendly, highly competent, and made the process seamless!!! It made my schedule so much easier. Both the living experience and the personalized service make this hotel highly worth recommending.

The room was comfortable and tidy, the lobby was quiet, and the staff were polite and enthusiastic. Whenever I approached a staff member, they responded very positively and never made me feel neglected. Their response time was quick, and they were very efficient in addressing my requests.

The rooms are very unusual and have a really interesting design — we genuinely liked them. The service was good, and the views from the rooms are beautiful. We were especially happy when we were given a room with a terrace overlooking the bay. It was a lovely surprise and made our stay even more enjoyable.

My mom and I stayed at this hotel. She's incredibly picky, so if she liked it, then it's definitely a 10 out of 10. It feels just like home. Everyone is smiling and helpful. It's clean, fresh, comfortable, and beautiful. The design is magnificent. You can feel the heart and soul of the people who created this project in every corner. Modernity blends seamlessly with an oriental style. The hotel boasts a wonderful, expansive property, shared by three hotels. There are many restaurants and bars on the premises. We tried to visit all of them, and I think we succeeded! Everywhere was delicious and beautifully presented. The only thing we didn't like was the Pan-Asian buffet… The ingredients seemed fresh, but it tasted awful. Yes, there's construction on one side, but it really wasn't bothersome, neither outdoors nor inside the hotel. The soundproofing is excellent! This hotel is very family-friendly. There were a lot of small children, perhaps we visited during that season. But don't worry, the hotels have three private beaches, one of which is 16+. There are also many pools and a water park.

One of the best hotels I’ve ever stayed at! Fantastic view, amazing location situated on Broadway just off Times Square. Rooms very big and very clean, comfortable bed and amazing staff! Doorman downstairs were especially fantastic.

Hotel location is very good, the decoration is very special, the lobby is small, but the service staff is very warm, there is free coffee and tea every morning, and small bread. Overall good, New York's inch of land can not be too high. Overall good!

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