Name: Metropolitan Seclusive Life In Wukang rd Shanghai
Address: Shanghai, China
Rating: 9.4

China

Hangzhou

Yantai

Shanghai

Yangzhou

Tai'an

Guilin

The location was good if you are planning an early boat trip, as it is only a 2 minute walk away from the pier. But if you want to sleep in, you hear the boat horns as each one departs in the morning. Is is not walkable distance to the center, but a quick didi ride away only. My initial room that I booked (single room), despite being promoted as a non smoking room, smelled horrific when I entered. They immediately changed my room when I told them about it. The shower had mould stains, but I am assuming they might have been older stains as even my highly allergic nose did not have any trouble. I did not try the breakfast as I was looking for something with protein, but breakfast was included. I believe I saw boiled corn, steamed sweet potatoes and a type of bao bun. Not fully sure. When I had trouble renting ebikes without local ID, the staff were very helpful and spent 30 minutes handling it all for us. Was given slippers on arrival, but no toothbrush or toothpaste. The room had showergel and shampoo, but no handsoap. There was a bottle of slimey something in the bathroom, maybe that was handsoap, did not want to risk it. But overall, was a nice stay.

The hotel's interior is warm and elegant, with every detail thoughtfully designed to meet guests' needs, creating a pleasant and comfortable atmosphere. There's a fish pond in the courtyard. Sitting there, sipping freshly ground coffee and watching the fish is very relaxing.

I recently stayed at China Courtyard · Mengxiyuan Hidden Hotel during the cherry blossom season, and my overall experience was a mix of good and bad. There were many pleasant surprises, but also areas that could use improvement, so I'll provide an objective review.

**Service and Facilities: High-end Standard, Thoughtful and Attentive**
The hotel's service was truly first-class, with butler-style care that was meticulous and thorough. Upon arrival, staff proactively helped with our luggage, carrying it all the way to the front desk and then to our room, without us having to lift a finger. The lobby's audio system was exceptional, with sound quality and staging that I'd rate as top-tier among all the high-end hotels I've stayed in.
The guest rooms were spacious and grand, with high-quality decor and furnishings. The blend of Song-dynasty garden style with modern smart amenities created a highly comfortable living environment.
Although the breakfast selection was simple, the quality far exceeded expectations. The freshly ground coffee was rich and aromatic, and the freshly made noodles were delicious. The ingredients were fresh, and the food was prepared with care. On the day we checked out, we had trouble getting a taxi, and a staff member kindly used their personal phone to call one for us. We only needed to reimburse the fare later. This level of thoughtful service truly went above and beyond, solving our immediate travel needs.

**Dining Shortcoming: Extremely Low Value for Dinner, Disappointing Experience**
The hotel's dinner experience was quite poor. Whether it's self-operated or outsourced, the value for money was severely lacking. Priced at 200 yuan per person, or 400 yuan for a couple's set meal, the quality of the dishes simply didn't match. The cooking was crude, the flavors bland like plain boiled water, and neither the presentation nor the taste met high-end hotel standards. This was completely inconsistent with the 3000 yuan per night room rate and was truly the biggest disappointment of our stay.

**Scenery and Photography: Stunning Cherry Blossoms, but Commercial Shoots Seriously Affect the Experience**
The hotel's garden scenery during cherry blossom season was absolutely breathtaking. The ancient architecture combined with the pink blossoms was a major highlight of our stay. However, as a high-paying guest, the photography experience was unsatisfactory. Popular photo spots in the garden were almost constantly occupied by commercial photography teams. A single shoot often took up more than ten minutes, forcing regular guests to wait for extended periods, and then only getting a second or two before having to move aside.
Paying 3000 yuan per night, our main purpose was to enjoy the cherry blossoms and take photos, but we were constantly obstructed by these commercial shoots. This inevitably caused displeasure. While commercial shoots are understandable, the hotel should better manage their time and designated areas to balance the experience for both commercial photographers and regular guests/tourists, preventing a small group from monopolizing public scenic resources for extended periods.

**Conclusion**
The hotel's facilities, service, and scenery are all of a high-end standard, making it an excellent choice for enjoying cherry blossoms and a secluded getaway in Hangzhou. If the hotel can improve the quality of its dinner offerings and better regulate commercial photography, the experience would be even more perfect. I look forward to revisiting after these improvements to enjoy an even more refined Song-dynasty hidden experience.

The location is superb, within a 30-minute radius of Hangzhou and an hour's drive to major attractions in Jiaxing, Shaoxing, Ningbo, and Huzhou. There are also plenty of tea shops and eateries nearby.

The hygiene is reliable; both the interior and exterior of the hotel are spotless and impeccably clean, which was a pleasant surprise.

The hotel facilities are comprehensive. The toiletries are high quality, breakfast is abundant, and laundry, gym, tea, and coffee services are all available. Plus, there's free parking with in-and-out privileges.

The service is warm and attentive. The front desk staff were friendly, gentle, thoughtful, and meticulous. They even delivered my laundered clothes to my room, which was very touching.

Words alone can't express how much I enjoyed my stay. I'll definitely be back for another experience!

Dear hotel management team and all staff:

I am writing this letter to express my deep appreciation and sincere gratitude for your excellent service. I have been impressed with your professionalism and thoughtful care during my past stays.

First of all, I want to commend you for your extreme attention to detail. Whether it is the cleanliness of the room or the layout of the public areas, it reflects your dedication to quality and respect for your customers. Every corner is orderly and every detail is full of warmth and care. This persistence and pursuit of perfection makes me feel your professionalism and love for work.

Secondly, I want to commend you for your service attitude. Whether it is the reception staff at the front desk or the waiters in the guest rooms, they all show a very high level of service and good professionalism. Your smiles, patience and enthusiasm made me feel at home. Every time you take the initiative to ask and answer attentively, I feel your respect and care for your customers.

Finally, I want to thank you for your efforts and achievements. Your dedication and hard work allowed me to find a moment of peace and comfort in my busy schedule. Your achievements are not only the successful operation and good reputation of the hotel, but also the satisfaction and recognition in the hearts of every customer.

Here, I would like to express my deepest respect and gratitude to you. Your efforts and achievements make me full of expectations and confidence in the future of the hotel. I believe that with your dedication and efforts, this hotel will get better and better.

Thank you again for your excellent service and warm hospitality.

yours truly.

The environment of the community is good, but the furniture in the room is a bit old, the sofa is torn, and the floor is peeling. The bathroom is so big, but the shower room is so small. It is difficult for a fat person to turn around. There are ants crawling in the bathroom. It is equipped as a B&B. There were very few things, including no laundry detergent. The suitcase had to be dragged along a relatively uneven decorative road, which was very inconvenient. The wheels were very worn and noisy. The security guy's service is better than that at the front desk. Not cost effective

Cleanliness: Very clean, the cleaning staff were all very responsible.

Ambiance: Beautiful environment, a classic old house that looks great in any photo. 

Service: Excellent! The front desk staff and security guard were so helpful with our luggage. They even helped decorate for my girlfriend's birthday and surprised us with a cake! Such a thoughtful hotel. The location is also very convenient for a city walk. Highly recommend!

The Hidden House

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