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9.3/10
Great
AAnonymous UserServices are good for the price. Good breakfast. Near city center, many restaurants in the area.
Staff at reception are wonderful, very positive, friendly , and helpful. No complain at all.
Room service staff need more training, they seems forgetful not adding coffee and creamer. Some day they come to clean my room around 4pm.
Small gym with few equipment but they all works well. But the floor may need more cleaning.
GGuest UserWe stayed here to go to a Katy Perry concert in SSE arena. We stayed in a room with 2 x Queen begs for 4 girls. It was fab! The room was spotless, the beds were so comfortable, and staff were very nice and helpful. We had just eat deliveries for food and drink before the concert and got up to a gorgeous breakfast. I would recommend this hotel to anyone as I believe it caters for all. I am returning in January 2026 and cannot wait already.
GGuest UserMy recent breakfast experience at this hotel had its ups and downs. First, the baby high chair was disappointingly dirty, even after I spent a considerable amount of time wiping it down with wet wipes, as seen in the pictures. The cleanliness standards should definitely be improved.
As for the breakfast service, it left much to be desired. It felt like there was only one server handling everything, and it took a whopping 20 minutes for a simple yogurt to be served. I'm confident I could have prepared it in two minutes myself. Plus, the portion of yogurt was quite small, and the oatmeal was almost inedibly dry. However, I must admit that the full breakfast option redeemed the dining experience.
In summary, while the full breakfast was enjoyable, the cleanliness of the baby high chair and the slow service for basic items like yogurt need significant improvement.
TTeacher HarryLocated in nice area of Belfast about 5-10 minutes walk from the Grand Central railway station.
The staff are very helpful with suggesting and arranging places to visit in the area.
The facility is modern and well maintained and breakfast is good. 10/10
CCiara HGreat overnight stay in Hilton Belfast - gorgeous and super clean hotel and staff were all incredibly helpful and approachable, nothing was too much for them. Good location, and taxi drop off at the front was handy. Stayed in a river view room and the view over Belfast was lovely.
GGodiva-XwFacilities: Overall, the facilities were decent.
Hygiene: The hygiene was good.
Environment: The environment was clean and spacious.
Service: The service attitude was also quite enthusiastic.
Breakfast: The breakfast selection was pretty good.
Location: The location was convenient for catching transportation.
GGuest UserWe had a fantastic stay in The Malone. Lovely spacious room. Great breakfast, lovely bar food. Great to have free parking too. Nice relaxed hotel The hotel is located in a lovely area in Belfast, just around the corner from Queen’s university, Ulster Museum & the Botanic Gardens . Easy to walk to the town centre too. . All staff at the hotel were so friendly & helpful. I would highly recommend The Malone Hotel.
GGuest UserAbsolutely amazing, the atmosphere, the food, the drinks, the swimming area, the room, everything was 100% 10/10. The staff were also very kind and welcoming with good communication, to anyone who is thinking about staying, go for it!
AAdam SparkesBrilliant red brick stately home type hotel. Full of charm and has a lovely front garden. You have full access to all living and dining area on the ground floor at any time, which is great for photos and relaxing. Our room was a small loft but had a great view from the bathroom of the hills over the city. The City tour bus goes past the hotel because apparently it used to be occupied by the main builder of the Titanic. It is a short walking distance to the stunning Queen's University and Botanic Gardens. Ryan's restaurant is a great shout for homely reasonably priced Irish food and drink. The lady at the front desk also gave us direct assistance to book our trip on the Causeway tour. Highly recommend.
Mmarycon buagayanThis is my second stay at the Clayton Hotel, and overall, the experience was pleasant and the accommodations were comfortable. The rooms are clean and well-maintained, and the hotel offers good value for an overnight stay.
However, I observed that the reception staff could benefit from being more attentive and proactive in assisting guests. On several occasions, it seemed that guests were not immediately acknowledged, which can leave an impression of inattentiveness — particularly for international visitors.
My previous stay was three years ago, and I was hoping to see some improvement in this area. Consistent professionalism and warm hospitality at the front desk would significantly enhance the overall guest experience. I look forward to seeing positive changes on my next visit.
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