Jakarta Hotels with Breakfast

For a five-star hotel with a high room rate, I expect a much more premium and refined guest experience. At this price point, standard amenities should ideally include a complimentary mini-bar and an electronic bidet seat (with heated seating and side controls) rather than a basic bidet. Furthermore, there is a serious lack of bathroom privacy due to the wooden Venetian blinds used. Because of the design, they leave visible gaps that compromise privacy entirely. Ironically, the hotel's gym facility uses fully private, solid blackout blinds, which begs the question of why the actual guest rooms do not offer the same level of seclusion. Upgrading these features would significantly bring the property in line with modern luxury hospitality standards.

Facilities: Full of old money vibes, perfectly hitting all my aesthetic sweet spots. Cleanliness: Very clean. Linens were changed and cleaning was done promptly. Environment: Excellent. A true paradise for vacationers. You can eat, drink, and have fun all within the hotel. Service: Fantastic! Everyone was enthusiastic and proactive. I highly recommend the spa; for the same price, you wouldn't find an authentic coconut oil massage like this back home.

Wonderful family stay at Ascott Jakarta! Room js veryvery spacious for a family of five, comfortable room and excellent service from arrival until check out! The thoughtful in-room birthday wishes arranged as requested made our celebration extra special🫶🏼 Breakfast was nice and has variety of food. In-room amenities were convenient and available for use, washing machine with dryer is totally a plus point! A happy mom here!

Good hotel for a business stay, but not quite 5-star level Overall, I had a good stay at Wyndham Casablanca Jakarta. The location is very convenient, especially for business meetings near Kota Kasablanka / Casablanca offices. The hotel has a solid, classic atmosphere, but it also feels a bit outdated and could benefit from renovation. The main weakness is attention to detail. There was no hairdryer or bathrobes in the room, and only one pair of slippers for two guests. After requesting a hairdryer, it took about an hour to arrive. The tea/coffee setup in the room was also not very convenient, with no proper cups for hot drinks. Breakfast was acceptable, but mostly focused on local and Asian guests. For European guests, the choice felt quite limited, although the coffee service was good. In general, this is a good hotel with a convenient location, but in terms of service and details it feels more like a strong 4-star hotel rather than a true 5-star experience.

[”1. Overall, the stay was excellent! The room was clean and tidy with complete facilities, and the bedding was comfortable, ensuring a good night's sleep. The front desk staff were warm and efficient. The location is convenient for getting around, and the surrounding amenities are comprehensive. Great value for money, I'll definitely choose this hotel again for my next trip!”,”2. The hotel environment is quiet, and the hygiene is very well maintained. Toiletries are comprehensive. The staff are friendly, and check-in and check-out were quick. The location is excellent, making it convenient to go anywhere. Highly recommended.”]

I’m honestly very disappointed with my recent stay at this hotel. I am a frequent guest and have stayed here quite often because I genuinely like the hospitality. Most of the reception staff have always been friendly, helpful, and welcoming. Unfortunately, this time my experience was very different because of one particular receptionist. I had requested a late check-out, as I had done during my previous stays. Previously, the hotel kindly allowed me to check out until around 1:00 PM, which I really appreciated. This time, my late check-out was again approved until 1:00 PM, and i have requested bellboy to come to my room at around 1:00 PM aswell to assist me with my luggage. However, the bellboy only arrived around 1:05–1:07 PM. I handed over my luggage and immediately went to the restroom before going down to the lobby. Due to the lift and the lobby being quite busy with other guests, I reached the reception and returned my room key/card at approximately 1:20 PM. To my surprise, the receptionist suddenly informed me that I had to pay an additional Rp150,000 for late check-out. I tried to explain that I had already requested the bellboy at 1:00 PM and that the bellboy himself arrived several minutes later. From the time my luggage was collected, it only took me around 10 minutes to reach the lobby. What I found particularly unreasonable was the way the receptionist spoke to me. Instead of politely explaining the hotel’s policy, I felt as though I was being treated as if I had deliberately refused to check out on time. If the hotel expects guests to physically hand over the room key at exactly 1:00 PM, then how is a guest supposed to manage their luggage? Am I expected to leave my luggage inside the room, go down to the lobby at exactly 1:00 PM, and somehow wait for the bellboy to arrive later? I had already requested the bellboy at 1:00 PM, so I had done my part to check out on time. I would have understood and been willing to pay if I had intentionally stayed beyond the agreed check-out time. However, in this situation, I had already requested assistance at 1:00 PM and was waiting for the hotel staff to collect my luggage. I would strongly encourage management to review the CCTV footage and verify the actual timing: * What time did I request the bellboy? * What time did the bellboy arrive at my room? * What time did I was in lobby The CCTV should provide a clear answer as to whether the bellboy arrived on time and whether I intentionally delayed my check-out. As a frequent customer, I expected much better communication and understanding, especially because I have stayed at this hotel many times and have always appreciated the hospitality. I hope management will take this complaint seriously, review the CCTV and the circumstances of the Rp150,000 charge, and clarify the hotel’s late check-out policy so that guests are not unexpectedly charged in situations like this. I’m sharing this feedback because I genuinely like this hotel and have chosen to stay here repeatedly. I hope management will address this matter professionally and ensure that future guests receive the same warmth, courtesy, and professionalism that I experienced during my previous stays.

Celebrated my parents' birthday and had a school holiday trip here. The service was great, it's really suitable for a family staycation and the facilities are good too. Thanks, see you next time!

Excellent location. Beautiful and clean neighborhood. The staff are friendly and always ready to help. There was one very serious issue though: cockroaches! I saw about 5 of them. It's extremely unpleasant when cockroaches are scurrying around your room.

The hotel's location is excellent, right on the main road. The Chinese food was delicious and varied daily, offering congee, noodles, and other dishes popular with Chinese guests. The service was also great; staff were very helpful with luggage. I'll definitely book this hotel again for my next business trip.

The facilities are a bit old for a 4-star hotel, but it's acceptable for Indonesia. You definitely can't compare it to hotels back home [in China]. The service attitude is excellent.