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"Helped when our home had no power from the cyclone. A great place to bunker down. The cleanliness could have been a little better but outside this is was good."

"I wanted to provide some feedback regarding my recent stay and the experience I had with your trip service desk. Overall, I had a positive experience, although there were a few minor hiccups along the way. However, I must commend your team for their prompt and efficient resolution of these issues. The trip service desk demonstrated world-class customer service. The representatives patiently and politely listened to my frustrations and concerns, and they were dedicated to finding a satisfactory resolution that would benefit both the hotel and myself. I truly appreciate their efforts in going above and beyond to ensure my satisfaction. This level of service was truly brilliant, and I am more than happy to recommend Trip.com to anyone looking to book their next holiday, whether it be a hotel or a flight. I have experienced firsthand how Trip.com takes excellent care of their customers and their bookings. The dedication and commitment to customer satisfaction are truly commendable. Thank you once again for your outstanding service. I look forward to booking my future holidays with Trip.com and enjoying the same level of care and support."

"We had a high floor xx-105 that is not exactly the rounded corner balcony but was still a great stay. The furniture and fittings are modern and non-frills. We love the branded soaps, the strong aircon, the convenient cardkeys, and the direct link to the ******. Everything is so convenient, i dont know what else to ask for. Oh, the ocean view is blocked, but we stayed at surfers paradise before this, so we are not exactly looking for that same view again. Goldcoast city view is also stunning."

"booked studio apartment but was only second bedroom from another apartment with enquire which was a little deceptive and not able to do anything about it as already had paid for it through the app. Bathroom sink tap wasn't attached to sink but still usuable....location is good right next to restaurants etc..."

"The room is quite spacious, just close to the road, a bit noisy, breakfast and dinner are all 🉑️ and free parking"

"Location was good and we liked the fact that the 2 bedroom had 2 bathrooms and both had a spa tub which the kids really enjoyed. Furnishings a little dated but still a comfy stay overall."

"This is the second time I stayed with Dorsett, the last time is in February 2025, I had a great experience so I returned. This time I have to move my room 3 times. The first room due to no hot water on the tap, the second one due to the shower head hose burst with leaking spray, the manager was very apologetic for the repeated inconvenience and upgraded us to a executive room with complimentary breakfast. While I am a bit annoyed with the repeated moving, I am impressed with the manager's gesture for keeping customers happy. The another thing I like the hotel to improve is to keep the outdoor pool may be two degrees warmer so that hotel guests can still enjoy the beautiful pool in winter, especially the spa area."