"The hotel is very clean and the service is also very good. The fan is broken. We checked in very late and we probably didn't have to rush to replace it. In summary, it is very good, comfortable and clean. I will come again next time."
"The room was large and clean. The front desk staff was polite and helpful and happy to answer our questions. There are not many shops around, but there are restaurants within 5-10 minutes' drive, and it's not far from Bogongcheng."
"Good side:
1) Strategic location for food and meeting customers near Bukit Mertajam.
2) Price lower than Citadines (same building)
3) Got washing machine.
Neutral side: Self check in
Bad side:
1) Found fire ants (got bitten and caused bad inflammation) every days.
2) Reported the fire ants but nothing was don't for 2 days (stayed 5D4N) till I ask for solution.
3) Service is bad, didn't even apologise after I tell them the problem and also reminded them that they didn't 'courtesily apologise'.
4) The gym is just an old gym rack which is spoilt and few treadmill.
Conclusion, won't go again unless they change their behaviour."
Great
19 reviews
9.1/10
1 night
From AU$86
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"I had amazing stay here! The hotel is perfectly located, with a nearby food court offering a wide variety of delicious food. The rooms are clean, the staff are friendly, and the room facilities are complete and thoughtful. The washbasin outside the toilet is cleverly designed and very convenient. There is a water dispenser provided in the lobby, which is very convenient. I'll definitely be back!"
"Overall the apartment is cozy. We loved the stay. The swimming pool is very basic type just meant for kids. There is a table tennis and a simple gym for guests. The apartment is clean. However after the next day os our stay, my wife's eyes was bitten by some bugs which we found at the master bedroom. Her face and eyes got swollen badly. I search online and found out that these bugs are very poisonous. I know the hotel management can't control the bugs from flying into the unit. But we as guests shouldn't suffer this kind of painful experience too. The management has yet revert me of what action should I take now.. I am writing this review so that all guests should always check their unit for these flying bugs. Other than that, this apartment is a good choice to stay. Staff are helpful and friendly too."
"Hotel not far to Bukit Mertajam.Rooms with air-conditioning,wifi,work desk, wardrobe,hangers,flat-screen TV,mini fridge,toiletries,towels,instant coffee.Water dispenser on each floor.Free parking front of hotel.Next door 7-11, groceries mart,Thai foods mart."
"This hotel is an absolute gem! Everything feels fresh, modern, and beautifully designed. The attention to detail—from the elegant decor to the warm lighting—creates such a relaxing atmosphere. It’s clear that a lot of thought went into creating a space that’s both comfortable and visually stunning. I loved staying here and would absolutely recommend it to anyone looking for a luxurious and peaceful getaway."
"Room is clean and quiet. Location is convenient to a number of restaurants and food court within walking distance. With multi-storey carpark, suitable for business stay or vacation."
"A Fantastic Stay in Prai!
We had a wonderful experience at Citadines Prai Penang. The room was clean, modern, and well-equipped with everything we needed for a comfortable stay. The kitchenette and washing machine were especially useful for our family trip. Staff were friendly, attentive, and always ready to help. The location is great—convenient for both leisure and business. Highly recommended for anyone visiting the area!"
Very Good
623 reviews
8.8/10
1 night
From AU$98
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9.6/10
Amazing
ZZhi WenWhat I like: Friendly housekeeper. Property is new and clean, the bed seems to be clean and hygienic. No dirty/dusty spots in room and at corners. Drinking water dispenser is available at common area. Iron & ironing board at common area. Table & chairs at common area is helpful for getting some work done on laptop. Great place for a good night sleep, no noise issues during my stay. Standard USB ports (2x) on the power socket is available, if you forget your charger or need more ports.
What can be improved: Slow Wi-Fi (DL: 4mbps, UL: 0.5mbps) but it's likely an issue with the area and not unique to this property. Wi-Fi password can be displayed in room or common area. Onboarding and checking in process can be more seamless. Sound proofing of rooms is not great. No hairdryer. I did not use the pool, but if you plan on using it, you may need to inform property owner to prepare beforehand as there were little water in the pool.
I hope the cleanliness continues to be uphold and all is great with this property, thank you!
AanisaThe place itself is very clean and neat. Easy check-in and check-out as the host will Whatsapp you the details. Towel is provided and there's a little pantry with water dispenser machine and fridge as well. The room is comfortable and toilets are clean. I totally recommend this place.
CCheng Hiong YuThe rooms were clean, and they gave so much of details in the facilities provided. And the staff were friendly and amazing...! The location is perfect as there are so many restaurants and shops around the area. Overall, truly satisfied with the hotel and services....! Highly recommended!
GGuest User“Great stay — superb location, perfect for business trips!”
Stayed at Ernes Hotel Alma Bukit Mertajam for my business trip — truly impressed.
• Location: Strategic and very convenient, close to shops, eateries, and easy access to main roads. Makes traveling around the area super smooth.
• Cleanliness: Spotless, room was clean and comfortable.
• Service: Friendly and helpful staff, always ready to assist.
• Amenities: Complete with everything I needed for a pleasant stay.
Would definitely recommend for those who prioritize good location and hassle-free experience.
GGuest UserMaybe short of manpower daily room cleaning until 4-5pm yet done, and if you were in your room they will just skip your room instead of asking you whether you need the service or not (even you upfront informed the front desk you need the room cleaning service everyday)
GGuest UserWith the price I paid, I'm totally satisfied with everything, water heater in good condition, air cond running smoothly, 2 toilet paper provided with 2 small bar soap..the room and bathroom is clean, kiblat direction, beddings necessities quite comfortable. I just hope the hotel can add more details on their site, mine don't have windows but no complain since we stay for short time. Iron and drinking water provided at the stairs.
KK.N.SGood location; A lot of Parking Lot (Fee Applicable); Good Service; Room Clean;
p/s: Air-conditioning needs to improve on maintenance (cooling water keep dripping along the wall to floor)
YYupSss LLSThe house looked a little creepy and heavily filled with plantations, but it's actually nice and not that bad. Good to experience the vintage feel. Just that the room's sizes are not standardized. Some rooms are small while some are spacious but with the same price.
They have all basic necessities given however no laundry machine as stated in amenities.
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How much does a hotel cost in Bukit Mertajam?
Average hotel prices in Bukit Mertajam based on Trip.com: AU$91 on weekdays and AU$97 on weekends (Friday–Saturday).
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