So, let's start with the good. Our room was large, comfortable, and clean. Everything else about this hotel is awful. First, the pool is far too small for the size of the hotel. The available chairs are often full and there is no shade. Second, the breakfast experience is miserable. Once again, the room is far too small for the size of the hotel. Everything is cramped. Some days it was hard to find a table. Some days we noticed staff were not replacing the paper placements between guests. Third, service leaves quite a bit to be desired. When we checked in, we confirmed with the clerk that we were being charged in Colombian pesos. However, when we checked our bank account, we realized we were charged in dollars -- which cost more due to their awful exchange rate and service fees. When we spoke to the front desk, we were first told they couldn't do anything about it. Then, we were told their credit card machines don't even allow them to charge in US dollars. Then, we were told that the clerk would speak to management and get back to us -- we never heard back. This is a terribly run IHG property and I wouldn't recommend it to anyone.
45 Reviews