The Parkgate hotel is by far the best hotel my wife & I have had the pleasure to stay at in Cardiff.
The receptionist (Christa?) upon arrival is one of the nicest receptionist’s we have encountered and is a credit to the hotel. So too is the duty manager that was on the day we left (31/01/2024) sorry, we cannot recall his name.
Unfortunately, the waiting staff at breakfast were the only people that let us down. They were the most sullen looking and miserable staff we have ever encountered. They never smiled or spoke to anybody and we found it very off putting to say the least but, apart from them, it 5 star in every sense and we will definitely return to this beautiful hotel