We are regular, very happy visitors to Champagne Castle Hotel, staying in the chalets. The staff are courteous and always available and helpful, and are to be commended. The chalets are very well appointed. For the first time, however, we discovered general maintenance matters that needed attention (Chalet 2): broken crockery, slow run-off in showers, cracked glass hob, water leaking into cupboard under the sink (this was not reported). The matters were promptly resolved whilst we were there, which was gratifying. There was however a sense that staff cleaning up after a stay are not reporting these matters. Overall, still the best place to stay in the Drakensberg, by far. Thank-you for your continued efforts! Yvonne Hide (Perner) and family.