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5 star

Marco Polo Plaza Cebu
4.5/588 Reviews

Marco Polo Plaza Cebu

Cebu City Cebu|2.83km from Ayala Center Cebu

Latest booking 24 hrs ago

This visit to Marco Polo truly saddened me. If you read some of my past reviews of this hotel I noted it was my favorite place to stay anywhere in the world. This was my first post Covid visit and I was shocked and disappointed. - Basic maintenance has not been completed. For example, there is a glass elevator that goes to Blu their rooftop restaurant. This elevator was out of order and when I asked why I was told “Covid.” Covid travel restrictions were lifted a long time ago and that’s no excuse. In a second example, we returned to our room after a long night and the key did not work. It turned out the battery in the electronic device on the door needed to be replaced and the front desk understand the issue immediately, so this must happen often. Good hotels replace these batteries on a schedule so the guests never suffer from dead batteries. - Service, which used to be outstanding?@, is now unacceptable. First, the English language skills of most employees we encountered were sub par. Second, the person who checked me in was being trained, so the check in process was very slow. Third, service at the poolside bar during lunch was slow, the waitstaff inattentive and they failed to include my banana shake on the bill so as we are leaving the grab us and give us a second bill to pay. Fourth, service at breakfast was terrible. I had to ask for black tea three times before I got it, seeking some out 3 times as no one ever came to check on us. When we arrived around 9 AM there was no bacon (later replenished with bacon that looked so bad I did not even try it, fatty and not crisp), there was 1 banana, which was never replenished, there were no juice glasses (later replenished). The food quality was adequate but not nearly up to pre-Covid standards. Overall the service was lacking. - I was also disappointed that the lobby lounge, which used to have live music every night now has piano music only and only 1 night per week I am told. - There was a cart of dirty linens in our hallway both days Some of these things are not expensive or hard to fix. It doesn’t cost a lot to have live music in the lounge nightly as there are lots of singers groups looking for opportunities. It doesn’t cost a lot to make sure you change door card batteries regularly Others are basic requirements if doing business. For example you don’t leave a glass elevator to one of the most expensive restaurants in Cebu out of order for month/years. I am purchasing a condo unit in Marco Polo residences and expected to regularly visit the hotel for meals/drinks, but if this is the quality and service we can expect, then I will not be utilizing their services.

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Business travel

Main Hotel & Suites
4.2/540 Reviews

Main Hotel & Suites

Cebu City Cebu|2.11km from Ayala Center Cebu
I had a wonderful Christmas Hotel 2022 Staycation experience courtesy of the Main Hotel and Suites located in Barangay Banilad in the City of Cebu. This is my 21st Hotel-Resort-Farm-Campground Staycation in total here in Cebu since Christmas 2020. I instantly noticed most of their guests are foreign tourists. I easily feel the warmth the moment they welcomed me and I could feel at home away from home with their kind and accommodating staff like the  Housekeeping personnel, Irene Tolentino who carry my traveling bag to my standard queen room while having my vlogging, and Stanlee Montecalvo for the maintenance for something that needs to be fixed with Security Guard Jonathan Mendoza who act as my cameraman and delivered all my needs in the room. All these things are made possible by Front Office Associate Joyce Villanueva from the booking reservations up until our constant communication as she instantly answered all my queries and requests weeks before my stay. I got the biggest surprise when I was given that amazing Christmas gift hotel room upgrade on that Christmas morning when Front Office Associate Sheila Matuguina handed me the key for the Main Suite Room with a king-size bed, a sofa, a spacious shower & toilet, a personal refrigerator, a kettle, safety deposit box and has a small balcony overlooking the city view. I could still remember this beautiful serene Christmas night when I powered off all the lights while I was seating on top of my big king-size mattress with large soft pillows at my back and on my head while leaning on the wall. I was deeply mesmerized by the beauty of the city by night from the main suite room window. I couldn't imagine that I can have this kind of wonderful celebration on Christmas night blessed with good weather and a good climate. Two years ago, we were in quarantine and social distancing with strict protocol to follow brought by the Covid-19 pandemic, and a year ago, we are to deal with the devastating aftermath of super typhoon Odette without power, no water supply, limited supply of food, most houses were destroyed and several families were homeless. No wonder they have been awarded Tripadvisor's Travelers' Choice Award winning for consecutive years for the kind of service they have given me. With this track record, now I know the reason why travelers both local and foreign nationals choose to stay here because I, myself personally experience it.

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Breakfast

Holiday Inn Cebu City
4.4/5104 Reviews

Holiday Inn Cebu City

Cebu City Cebu|0.39km from Ayala Center Cebu
I must start with the most incredible aspect of our experience, which far exceeded expectations. We accidentally left over $1,000 USD in our hotel room safe when we checked out. We didn’t realize this until after we had arrived on Boracay. I didn’t expect to ever see that money again. Certainly, in the US, there’s no chance in hell I’m ever getting that money back. Nevertheless, when I called the Holiday Inn Cebu City, the staff seemed genuinely committed to finding the money and somehow getting it back to me. Once they found it, they called me back immediately and confirmed the amount in the safe. Then, for the better part of two days, the staff visited various Western Union offices in Cebu City to find someone that would exchange the notes into pesos, which they could then send to me via Western Union in the US. They finally found someone who could send all but $300 because those were the older $100 bills that most foreign money changers won’t touch. Oh well, I was more than excited to get most of my money back. I was quite happy to leave the remaining $300 as a tip for their super service. Then, after a couple more weeks, they contacted me and let me know they were able to convert the remaining $300 to pesos. Keep in mind that this is a country where the wage rate is significantly lower than the US and this was a material amount of money. The staff at the Holiday Inn Cebu City was so honest and so committed to excellent customer service that they went out of their way to get the rest of the money to me. This in itself made me a life time, loyal customer of this hotel. Now, beyond this particular amazing experience, the hotel is the perfect spot for tourists. The rooms are impeccably clean and modern, the breakfast buffet was the best we had in Asia, and the swimming pool had a great view and was well appointed. The location is perfect for tourists because lots of places are walking distance, like the Ayala Center. Hands down a memorable stay for a world traveler who’s been to every continent. I highly recommend this property!!

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Top rated hotels in Cebu

Searching for hotels near Ayala Center Cebu? Compare room rates and reviews to find your ideal stay.
Cebu Parklane International Hotel
4.3/5174 Reviews
Cebu City
Good location near Ayala Center mall, although walking there is a bit hazardous. The outdoor common areas with the restaurant and pool are good. The gym is exceptionally well equipped for a hotel, although average cleanliness. The security policies are a little weird, not letting people leave without clearance at certain times (while letting people into the aforementioned common areas freely).
Hop Inn Hotel Cebu City
4.4/597 Reviews
Cebu City
I would give it a 3/5 for my 3 nights stay! The rooms were clean and quiet. It is away from the loud music or noise from elsewhere. The rooms are new as well. It is cheap so you get what you've paid for. Staffs at the Front Desk can be a little more welcoming to be honest. They will just look at you when you pass by the Reception especially during the afternoon time shift girl and guy and the 2 guys in the Morning are the coldest person ever. I think that what is lacking! They find it hard to greet you even a hi or hello! They should learn from the staffs in the 3 star Hotels in Bohol or Palawan. Despite their Hotel is not new they even out the experience with a sincere and welcoming smile. Could have also been better if they provide a minibar or a water kettle to have some coffee or something. If you are on a budget and no issues with unwelcoming staffs in the Hotel, This Hotel is recommended!
MJ Hotel and Suites
3.9/537 Reviews
Cebu City
The location of MJ Hotel & Suites was very convenient. It was only a short walking distance from a major mall (Ayala Mall) where food stores are abundant and ATM machines are easy to find. The hotel staff are helpful and quick to respond to room service requests. Particularly appreciated that when I first enter my room it smelled fresh and clean. I like it very much that there are sachets of service coffee available in the room along with a water heater. Cold drinking water is also free 24/7 because there is a service water dispenser on every floor. The room is spacious. For someone like me who travels for work, the best thing is a good wifi connection, and this hotel has it. A little bit of a downside is the lack of a working table lamp for some guests like myself who works at night on my laptop and needs sufficient lighting. But overall, this hotel is a good value for the money spent. Looking forward to staying again in MJ Hotel next time I will be in Cebu.
Seda Ayala Center Cebu
4.5/5257 Reviews
Cebu City
The hotel is really good, with a perfect location and good amenities.. If I come back to Cebu, for sure I would stay at Seda Ayala hotel. The breakfast is really good and the service is excellent.
Magabelle Guesthouse
3.6/51 Reviews
Cebu City
All good!
Red Planet Cebu
4.2/5126 Reviews
Cebu City
We’ve been here second time around, because we really like the area closest to mall. Second time around was same floor but the rooms facing to the busy roads which we cannot sleep well because the noise of vehicles very loud. We ask the staff to move other room in the middle of the night, luckily she let us to transfer another room without hesitation. In the other room the aircon is quite noisy but overall is good.

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Cebu Travel Guide

Looking for hotels in Cebu? Trip.com is a great place to start. Book hotels in Cebu via the Trip.com website or app, it's easy and hassle-free. You can stay 3-5 days at hotels in Cebu without running out of things to do. Located in Philippines, Cebu is a well-known and vibrant city.

Every day, travelers worldwide arrive at Mactan-Cebu International Airport to start their vacations and business trips in Cebu.

You don't have to worry about accommodations when traveling to Cebu. Here, there are more than 289 hotels for you to choose from. There are many well-known chain hotels in Cebu. Marriott is the top choice of many travelers in Cebu. In Cebu, there are hotels under the Marriott brand. Travelers who favor this brand can choose to stay there to enjoy the luxury services provided by Marriott. Mandarin Plaza Hotel Cebu in Cebu is a favorite among Trip.com users. Many tourists also stay at Castle Peak Hotel Cebu.

If you stay at a hotel in downtown Cebu, nearby attractions like Taoist Temple, Fuente Osmena can be your first stop. If you want to spend a fun vacation with your family, locals recommend visiting Chocolate Island, Fort of Kota Park, ScubaCrew Malapascua. The most popular attractions for tourists in Cebu are Casino Filipino, Nalusuan Island, Magellan's Cross. With a developed commercial area, visitors can head to Alaya Center, SM City Cebu, SM Seaside City for a great shopping experience.

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