I have stayed in many hotels and seldom comment because there is no space, but I definitely have a say in the quality of the hotel. First of all, the hotel is very small, there are few rooms in total, it is pocket-sized, and there is only one restaurant. If you want to stay for a few nights, it is not recommended, it will be very boring. The second room is very old and not as bright and advanced as the pictures look. The third is the breakfast, which can be described as simple to the extreme. It is the simplest breakfast I have ever seen in a five-star hotel. There are very short self-service counters, few choices, and the waiter service is very unfamiliar. The fourth swimming pool is not big, and the sanitation is average. The floating leaves are not cleaned in time, and the deck chairs are full of water and no one cares. Got home. The fifth is also the most important reason for me to write a review. On the second night of our stay, something disgusting and horrible happened after we came back at night. As soon as we opened the bathroom door, the ground was covered with ants. The first reaction was because the child needed to take a bath I cleaned it up by myself immediately, and I was shocked when we entered the bathroom again not long after we all took a shower, and the ground was covered with ants again, just like in the video! ! It was really disgusting. It was already 12 o'clock at that time and the child was already asleep, but no one would like to endure this for a night. I immediately notified the hotel and asked for another room. In the middle of the night, we moved our luggage, packed our things, and returned to the hotel. Carrying the sleeping child to the new room was exhausting. The hotel didn't give any explanation. It just said that there were many bugs in the rainy season, so why didn't there be any other rooms, and the layout of the rooms was the same, so there was no difference! Because of the unhappy experience, I proposed that I want to leave two days in advance. I communicated repeatedly, and I always communicated with a person who claimed to be the manager named Big. Finally, he came to me at night and told me that his leader agreed. Let's check out early, but only refund one night's room rate... One night's refund for one night... (He said, my manager Anne she is very difficult to talk, she is British, no one dares Talk to her, only me, I talked to her for a long time before she agreed to refund your room fee for one night) But! ! ! Even more exasperating is coming! ! ! The next day, when I asked Ctrip and the hotel to connect with the refund, this guy named Big completely regretted it, saying that he had never said that before, and he was really angry. I have never seen such an unreasonable person. My phone There is a video recording in it, and Ctrip also has a recording of him agreeing to that passage, and Xiecheng also expressed that he was speechless... so can he go back on his word? I really want to ask this big, is he playing a game where one person plays two roles? Play one person during the day and another at night? Also where did you learn Chinese? Has anyone told you what is the basic quality of keeping your word? If you don't understand the meaning of our Chinese, don't come out and be ashamed. Your behavior will discredit the entire Thai people! ! ! From the beginning to the end, I didn't receive any sincere apology, and I was completely indifferent! The other butler named Ray was also eccentric all the way! Very unfriendly to Chinese guests! Putting aside the anger and the ant incident, I sincerely suggest that you don't need to live in this hotel, and other aspects are really not worth it! The service is very poor! If you must go, pay attention! The ants in our room are not ruled out to be man-made, but unfortunately there is no evidence, and there is no monitoring in the room, because it is really strange to have so many ants)
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