Hotel Ferrari

Sin!!! Yes, truly a great shame, because if it weren't for the unfortunate verbal performance of the lady who cleans the rooms, who made it a point to point out that she is the owner of the hotel, everything would have gone more than well. Immediately after my arrival in the early afternoon, before leaving to return after dinner, I went down to reception to report the poor cleanliness of the floor in the room. I thought that an inconvenience, however unpleasant, could happen. However, given that nothing had happened, except for a useless change of towels, the next morning I turned directly to the person who I thought was in charge of it, since he was tidying up a room, saying verbatim that "the floor of the room is embarrassingly dirty , including the cobwebs behind the door." I was verbally attacked by a lady who, keen to point out that she is the owner, told me that I couldn't afford to offend in this way, because the hotel is renowned in Chiavari for its cleanliness. However, inexplicably, when I invited her to come with me to look at the conditions of the room, she categorically refused, repeating to me that I must not allow myself to offend her. When I returned in the evening after dinner, the towels in the bathroom had been changed for the third time and, miraculously, the cobwebs had disappeared and the floor was a little cleaner. I repeat, I believe that an inconvenience in the management of a complex structure such as a hotel can happen, but it is the way in which the inconvenience is dealt with that makes the difference, especially if it is "the owner" who solves it. I repeat "it's a shame", because for everything else the stay in the hotel went really well, from the location, convenient to reach and get around the town, to the kind and helpful gentleman at reception, who also took the guests up and down the stairs. suitcases, the breakfast staff and the variety and richness of the buffet.

This hotel near the historic center of Chiavari and the seafront, overlooks the very busy state road but the rooms are well soundproofed so that no noise can be heard. Spacious rooms, clean and equipped with courtesy set, linen change and daily cleaning of the room. Very varied and plentiful breakfasts, I have rarely found such an assortment of products, both packaged and homemade. Juices, freshly squeezed juices, hot buffet area and homemade desserts home even sweets, chocolate and more. Helpful staff, everyone very kind and hospitable. I can't wait to return

Hotel close to the station, therefore quite noisy. Very central location, close to the port but away from the nicer beaches. Excellent breakfast and reception service (kind and welcoming), even if the check in and check out times would have to be reviewed (a bit uncomfortable for those who arrive early and have to wait to enter the room from 14 onwards). Too bad for the cleanliness (very dirty bathroom) and carelessness of the room. High prices both for the location and for the season.