Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Mar 13, 2026
Guest User
The hotel room was spacious, but the bathroom was tiny and felt outdated, definitely not renovated. The bedding wasn't quite what I'd expect from a down comforter, but it was acceptable. It was a nice surprise to find a kettle, which is rare in American hotels. They also kept a nice Korean touch by offering free facial masks. Breakfast wasn't included, so I paid for a Korean meal. The downside of not having a buffet was no free fruit. The complimentary coffee in the hallway was a nice perk, though.
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Price per night from:£291
Posted on Jun 25, 2026
Guest UserI enjoyed the room It was comfortable and had a nice big tub and a big separate shower, that surprised us it was really nice. The restaurant downstairs had excellent food totally worth it!! I had the chicken parm it was absolutely delicious my husband had steak it was perfect! I would definitely recommend this hotel so much to do in walking distance also.
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Price per night from:£247
Posted on Oct 4, 2024
Tanxiaolaojin
Safety first. It is near Michigan Avenue. It is very convenient to take the red line. It is convenient for sightseeing at the University of Chicago and Northwestern University. There are 7-11, pizza shop and the world's largest five-story Starbucks within one mile. It is safe to stay for three nights. The price is quite expensive on weekends.
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Price per night from:£150
Posted on Apr 5, 2025
Cihalp
The location of the hotel is very good. The staff is nice. It is a pleasure to have free coffee in the morning. The rooms are comfortable and clean. There is a parking service but it could be a little more convenient but there is not much to do. But I stayed for two nights and I would expect at least the towels in the room to be renewed.
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Price per night from:£247
Posted on Aug 20, 2019
YING
The location of the hotel is very good, the facilities are very good, after all, is a four-star hotel. The only thing is that it is too late to get the room card at 5 o'clock and waited for half a day in the lobby.
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Price per night from:£300
Posted on May 19, 2024
Renshenglvxingkitty
The location is excellent, the city center is close to the river, close to various attractions, cost-effective, the decoration is relatively new, and the service response is very fast. The only downside is that the bathroom design is a bit problematic. The shower room has a shower curtain and no waterproof grid. The whole bathroom is full of water when taking a bath. Other than that, they are very satisfied.
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Price per night from:£207
Posted on Jan 7, 2021
Guest UserI had booked a last minute trip to Chicago's Virgin Hotel to spend some time with my daughters. From the first minute we walked in the service was impeccable. This continued throughout our stay everytime we walked in or out of the hotel (many times). The location was perfect to shops, restaurants, Riverwalk, beautiful architecture, and many other visual attractions.
The only downfall to our visit was it was Covid season and many restrictions to places we could go to watch the football game and/or eat as the restaurants were all closed in the hotel. That was a safety issue for the guests so it was appreciated they weren't open. The one thing I'd recommend is for them to have a list of what was open nearby and what was offered (dine-in, delivery, take out, etc.). We were able to find places on our own, but it would have saved us the time from searching/calling around.
Overall, I would definitely recommend this hotel!!
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Price per night from:£216
Posted on Mar 18, 2026
A350-1000cx
The room was clean and the staff was friendly too.
However, wifi was not able to be connected anyway and could not be used during my stay.
Breakfast was delicious and I was grateful to have coffee at any time in the lobby.
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Price per night from:£198
Posted on Jan 1, 2026
仁松 이광배
I stayed at the hotel for two nights and three days in late December 2025.
Unfortunately, my experience was very disappointing.
The heating system in my room was extremely loud, making it difficult to sleep.
During my entire stay, there was no housekeeping service or towel replacement, which was very inconvenient.
The building also feels quite old; even the elevator rattled whenever it moved.
Breakfast was included, but the selection was limited and the overall quality was poor.
On multiple mornings, there were no refills when items ran out, and even when I arrived around 8:00 a.m., most of the food was already gone. It honestly felt like a “breakfast war zone.”
I hope your hotel takes these issues seriously and improves the guest experience moving forward.
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Price per night from:£230