Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Mar 20, 2025
Mianqiuweiba
The hotel is located in the Loop area, with a relatively high safety factor.
The location is excellent, close to the Chicago River, and it is very convenient for boat trips. It is very convenient to go to various attractions, whether it is the Magnificent Mile or Millennium Park and the Chicago Art Museum, you can walk there.
The hotel service is OK, and they do not actively provide toiletries, but you can ask the front desk to provide them.
I need to remind you: when choosing a room, it is recommended to choose a room without breakfast. The so-called breakfast is just a $20 coupon for you to go to the restaurant on the first floor, but you can't have a satisfactory breakfast for $20, and you need to tip and pay taxes. The key is: the difference between breakfast and no breakfast is almost enough to book a room without breakfast. The explanation given by the hotel is: the price with breakfast allows customers to cancel the reservation at any time a few hours before check-in, which only gives you the right to cancel the reservation. This is the only unpleasant point of the stay. I stayed for 5 nights and spent nearly 6,000 yuan to buy this breakfast. Although the solution provided by Ctrip is a drop in the bucket, it is more important to be in a good mood when you go out, so I just give up. I hope Ctrip can clearly state the terms and conditions in the product details in the future, and I also hope that the comments can help everyone~
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Price per night from:US$368
Posted on Jun 25, 2026
Guest UserI enjoyed the room It was comfortable and had a nice big tub and a big separate shower, that surprised us it was really nice. The restaurant downstairs had excellent food totally worth it!! I had the chicken parm it was absolutely delicious my husband had steak it was perfect! I would definitely recommend this hotel so much to do in walking distance also.
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Price per night from:US$234
Posted on Jun 20, 2025|1 King Room W/Fridge Access W/Roll-in Shwr Ns
BaifaxingFor those attending conferences at the Chicago Convention Center, the hotel's location and environment are ideal (directly connected to the convention center), and it's also close to Chicago's Chinatown (a 15-minute walk). The hotel's breakfast is also good. However, the water temperature control in the shower in my room was very unreasonable, and even after calling a maintenance worker, the problem remained unresolved. Not being able to take a hot shower before the conference left me feeling listless all day, and I received no compensation from the front desk.
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Price per night from:US$321
Posted on Jul 25, 2026|Exterior View, Guest Room, 1 King
Timmyy_My overall impression of the JW Marriott Chicago is excellent. It's a high-end business hotel that perfectly blends quality and comfort. Located in the convenient and relatively quiet Loop area of downtown Chicago, it's ideal for guests seeking a good night's sleep. The lobby is grand and elegant, the rooms are spacious and tidy, the bedding is comfortable, and the bathroom design is outstanding – everything is exceptionally well-maintained. The executive lounge is another major highlight, offering high-standard dining options for both breakfast and evening meals.
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Price per night from:US$509
Posted on Apr 18, 2026|Fairmont King Room
Guest UserExcellent location. The staff were very friendly. The only downside was the breakfast; even though it states you've booked breakfast, when you arrive, you only get credit to use at the restaurant, and the credit isn't enough for a full breakfast. Plus, they serve very few people at a time, so you have to wait to eat. On our last day, we had to wait an hour.
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Price per night from:US$183
Posted on Jun 23, 2025
Guest User
Overall, I had a very good stay at this hotel. The room was comfortable, and I really liked the filtered water station on our floor. It had several options and was very convenient.
Guest services were excellent. Anytime we made a request, they handled it quickly and professionally. After the first night, housekeeping took our towels but didn’t replace them, so we had to call and ask for more. Thankfully, after that, we didn’t have any other towel issues.
Housekeeping overall was a bit different than what I’m used to. They made the beds and handled the bathroom by emptying the trash, picking up dirty towels, and refilling tissues, but they didn’t take out the trash in the main room. Since we had a lot of takeout, that trash piled up pretty quickly. They also didn’t replenish items like used tea bags or glassware, which would’ve been helpful.
We also had an issue with the fridge. It stayed warm for the first few days until we realized it hadn’t been turned on. Once we figured that out, it worked fine, but it would’ve been nice if it had been checked before we arrived.
The hotel is in a beautiful location, which added to the overall experience. Despite the few small issues, the staff was friendly and responsive, and the positives definitely outweighed the negatives. I would absolutely book with them again!
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Price per night from:US$344
Posted on Jul 22, 2026|King Room
Guest UserLocation: The hotel boasts an excellent location. It's super convenient to get to, with a direct train from the airport right to the nearby station. Plus, there's a large shopping mall and plenty of restaurants just across the street. Cleanliness: The hotel maintains good hygiene standards. Facilities: Unlike hotels in China, you'll need to provide your own slippers, toiletries, and drinking water in the room.
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Price per night from:US$203
Posted on Sep 12, 2026|Petite Classic Room
YoYo_koniI really loved the room, it had a great American vibe. The location is in the city center, very convenient with subway and bus stations nearby, plus plenty of restaurants and coffee shops. The staff were very polite and proactively helpful. The only downside was the terrible Wi-Fi; it kept disconnecting, so I ended up using my own mobile data the whole time.
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Price per night from:US$129
Posted on Jan 5, 2026|Queen Studio Suite
Rommel919lobby is on the 2nd floor, check in was a breeze, no need to see the passport .. just gave me the key and we were set to go
we stayed for 4 nights, but there was no Cleaning done..
i have to request for an extra towel since we are 4 in a room and they only provided for 2.
we run out of body soap in the next day and had to pick it up in the lobby , and no one came to install it .. so we just put it in the corner.. not on the wall
location was good, easy to get into public transport , if not too sensitive its a walking distance to the magnificent mile..
gym was Ok , laundry service is 3$ each cycle.. and you need to install an app to pay... and you can't load exact amount so if you are going to do a single laundry just use the credit card you pay 3.25 though, but you only pay for what you use.. apple pay or tap to pay not working.. so bring your CC with you,
another thing, if you use the app, it will let you know if the laundry is done.. but some people still don't come down to remove their clothes to need to ask the lobby to take it out and put in the rack provided
breakfast was nothing special., if you wake up late many people already and hard to find a table, and the refill is not too fast..
only a handful of variety for the food.
coffee and tea are available the whole day as long as its not yet depleted..
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Price per night from:US$246
Posted on Jul 25, 2025
Guest User
I was to pay 117 at check in per room. Hotel made me par 285 for something I didn’t have time to use which was tickets to attractions and that fee included a fee for checking out. ..49 a room for coupons snd 65 per room check out fee. Our car was too tall for the 85.00 a night parking but the garage at the corner only charged 58.00 a night. I wouldn’t recommend driving downtown Chicago unless you like being stressed out. I’m asking trip.com to reimburse the difference between the 117 and 185.
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Price per night from:US$155