3-Star Hotels in Chicago

The location of the accommodation is really good. It is close to the city center, so it is good to walk around the famous tourist attractions until late at night. It is good for family trips because you can eat simple food, and the breakfast is also good~

The free breakfast is not a full buffet but a choice of egg and then usually fried potato and beefburger patty or slices of sausage. the rest was tiny yoghurt and bread for toast, or make your own waffles. there is tea coffee and hot chocolate. There was cereal and porridge but sometimes it is made so thin that its not worth eating. There is no tea in the room, just coffee. The machine had a disposable tray but they ran out so I used the same one for 9 days for tea and coffee (i got teabags from the breakfast room). Housekeeping never supplied what you asked for first time, or even second. If you want something and ask at 2pm, you will get it if you chase a couple of times afterwards by 9-10pm. There was also alot of messing about with respect to check out time. I am a member of the loyalty programme which is meant to give you an automatic late checkout. The manager gave it to me but then when I went back to ask about extending it further for a fee, it was clear the other guy behind the counter was on a power trip and the day before started saying I shouldnt have got it and as it was the manager, he wouldnt withdraw it but he could and I should only get an hour and be charged $25/hr after that etc. He was just a mean spiteful man who saw an opportunity to cause worry and distress and he did it. I had luggage to store and it was a late flight so I had to know whether to pack to store it to check out at midday, or 1 or 2 or 3 or 4 (they were messing me about with all times) but this is why I gave a 1 star for service. It is not at all professional but childish and spiteful. I had arranged the extended checkout days before and the day before they were messing me about when I had to pack and had a schedule of things to do? The worst service in any hotel I have ever been in. Hilton is no longer a 5 star experience it seems. 1 star for service.

The facilities were good. The check in staff was excellant and very accommodating. Upon my return I discovered a 40.00 charge on my card. When I called to get a explanation of this I was placed on a lengthy hold then asked for my confirmation number which I had to look up as it was not readily available. When I returned to the call it was disconnected. Had to call back hold again then asked for last name not confirmation number. So a bit confused about that. Then told that the charge was 40.00 for parking, surprise surprise. I don't mind the fee, the surprise I do mind as well as the condescending, surly attitude from the person I spoke with. Think I'll choose some where else on my next trip to chicago.

The hotel's 15th-floor reception hall is super tall and large, the rooms are spacious and bright, the bedding is skin-friendly, soft and comfortable, and from the window you can overlook the five iron bridges across the Chicago River and the buildings on both sides that are full of stories, and get a glimpse of the majesty of this century-old industrial city... The only drawback is that the water output of the shower is too small!

We stayed in this modern hotel from Wednesday May, 22nd-Sunday May, 26th. The only problem that we ran into was the front desk charged us for the stay as well as Trip.com. However, the staff members worked to get everything rectified in a timely manner. Also, it’s important to note that housekeeping does not frequently come to clean the rooms or replenish towels and cloths. If you need them and request them, they are available but just don’t expect a daily visit!

I stayed here one night for a concert The room was ok, nothing special for the price. The hotel is in a great neighborhood, and check in was a breeze. The staff was friendly and showed me to my room. However, checkout is stated at 11am. Ten minutes before checkout, the staff was banging at my door rushing me to get out because the next guest was already there. In all other experiences, when I arrive at a hotel early before check-in, they don’t go rush to kick the guest out of my room before their designated checkout time. I drop my bags off and enjoy whatever place I’m visiting and go to my room later. I don’t see why this was necessary and put a sour end to my stay.

During our recent stay at this hotel, we experienced a range of both positive and negative aspects. We made reservations on New Year’s Eve, marking our first visit to Chicago with my partner and friends. While we enjoyed the overall experience, we found the hotel to be more expensive than in the downtown area. The parking fees were particularly exorbitant, and the open space parking lot raised concerns about safety. Additionally, we noticed a discrepancy between the number of towels and cups provided in the room and the number specified on our reservation. Despite promptly contacting the hotel upon arrival, we were still short of towels and cups for two days. Despite these issues, we acknowledge that the stay itself was pleasant.

Our room on the 8th was spotless and well-kept. Location was perfect for easy access to the Lyric Opera Theatre. Our only complaint was the breakfast. Plan on bringing your own or eating elsewhere.

The room was a good size, had plenty of storage, was clean, and was in a great location that was very walkable. The staff were helpful, although I had trouble contacting them before my stay (I attempted both through the chat here and by phone, but neither was successful).

My Honest Experience After Reading Negative Reviews I was initially quite hesitant to check into this hotel after reading a number of detailed and lengthy negative reviews, especially those highlighting hidden fees and cleanliness issues. However, upon arrival with my partner, I was pleasantly surprised. The hotel was clean and well-decorated, with a modern and cohesive style. Our check-in process was fast and efficient, and the receptionist was friendly and happy to answer all of our questions—especially about the fees mentioned on the hotel’s website. One of the main issues people seem to bring up is the so-called “hidden” fees. In my experience, these fees are not actually hidden—they’re listed on the hotel’s official website. That said, they could definitely be communicated more clearly. It’s important to read the fine print when booking and during check-in. While the fees may not be obvious at first glance, the hotel is legally allowed to include them since they are technically disclosed. Our room was spacious and comfortable, with enough space to hang clothes. There were multiple hangers, and the locker-style closets matched the hotel’s sporty decor. The floor and bathroom were clean overall, though I did spot a spider in the corner of the shower—but nothing alarming. The downstairs common area includes an open kitchen with a communal fridge and even a crockpot, which was a nice surprise. There were also several games available, like ping pong and air hockey, which makes this place family- and couple-friendly. Guests are allowed to enjoy drinks provided in the kitchen. If you’re sensitive to noise, particularly trains, I recommend requesting a room farther down the hall on the first floor. Our room was in a quiet spot—I barely noticed the train, and when I did, it was more like soft white noise. Still, bringing earplugs might help if you’re a light sleeper. Overall, I recommend this hotel. It’s in a nice area, the decor is visually appealing, and the stay was enjoyable. Just be aware of a $120 refundable deposit (if no damage is done to the room) and an additional $50 guest fee. Knowing that ahead of time helps avoid surprises. I’m very grateful for the pleasant stay and would return again.