Christchurch Hotels with Airport pickup service

We stayed at the hotel for 4 nights just recently, first arrived at the hotel, the reception was polite enough but not as helpful as any front desk staff coud be. The room was clean and comfy, location was fantastic, environment was superb (quite, few hote guests). But somehow my wife lost her wedding ring from our room. We only noticed by the end of the day, and should have picked up earier. Mr. ************, the hotel manager, made it even worse from a travellers point of view. He has the worse attitude to the whole incident, instead of offering his empathy, he pushed responsibility back to the hotel guests who lost the wedding ring in his room at his hotel. His passive aggression is throughout all the poor google review! He reacted bluntly when questioned about CCTV other than the door access record he could provide immediately, being agreesive at his answer and attitude towards to someone who turned over the room to just look for the missing ring. He was not friendly, empathatic nor welcoming despit he is in hospitality industry. Im not blaming at anyone here or making any accusation on anyone but he as the hotel manager was the only one we could seek help for in a foreign country, and he expected us undedstanding how police and system worked here. To us, he made us sound like *****s and being forgetful on our own properties.

The Ibis Christchurch has a cute boutique feel to it. Security is great as the front door locks at 10 pm and you use your room key to get in. My room had a fridge, kettle, walled toiletries, and a/c (hurray!). For some reason I got an accessible room on different floors on both hotel stays. The bathroom is huge, but I can’t see a wheelchair in the bedroom section as it was a bit tight near the bed. The bed was comfortable & the room was clean. Breakfast was the usual fare of hash brown, mushrooms, tomatoes, scrambled eggs, sausage, ham, baked goods, cereal, fruits & juices. I love the coffee machine. Our tour had dinner at the hotel that consisted of fruit salad, minestrone soup, chicken in mushroom sauce, baked ziti, and veggies which were decent. I am not sure if the restaurant is usually open for dinner and what their menu consist of. The staff during breakfast was friendly and attentive. Location of the hotel is perfect as it is near everything, especially Riverside Market. There is a mini mart & souvenir shop next door, as well as a little metro supermarket 5 minutes away on Lichfield Street.

The hotel is in a great location, but it is a big hotel. The staff are very pleasant and they make it feel more personal. It is close to shops, restaurants / cafes, the tram and most of what Christchurch city has to offer. We booked direct with the hotel, a good price for the location, but our studio room had a view of a carpark and other room windows. The room was big enough but an extra chair would have been better. We did not like the uncomfortable pillows and the extremely heavy bed cover we had to remove. We don’t normally ask for clean towels each day, but had to with no where to hang to dry sufficiently and no electric towel hanger like we have had in most other hotels we’ve stayed in NZ. Overall a pleasant stay and no problem with valet parking.

Accommodation is good. My criticism of the hotel is the customer service in the bar. Tiny pours of wine, barman kept calling me (female business traveller) ”dear” - didn't point out that the beer I ordered in happy hour (after I enquired which drinks were discounted) was not included in happy hour....As a lone female business traveller I want to feel welcome, not patronised. The whole point of hospitality staff is that they are hospitable and your staff seemed to not have really grasped how to do that. I frequently stay at Accor hotels and love the friendliness of the staff - (Pullman Rotorua is an example of excellent customer service). Christchurch was an anomaly.

Stayed four nights at this hotel which has a great location and within walking distance to most attractions and restaurants. Check in was good and paid parking plentiful. Unfortunately, the lift was not working on our arrival so we had to leave our luggage in our car and walk up to the third floor. The hotel is dated and grubby as was our room. There was a trolley of dirty towels and linen left in the hallway for over 24 hours during our visit, this is unacceptable! The bed was comfortable but the bathroom towels were very thin. One day we returned to our room at 4.00pm and the room was not made up. I understand the vacated rooms are made up first but after a full day of sightseeing, it would be good to return to a tidied room. I have stayed at various Quest hotels in Australia as I am a member but this is by far the worst. As such, I could not recommend this hotel to other travellers.

My room was not cleaned up despite me putting up a door notice for housekeeping for the day. When I returned to my room in the evening, I was told to my surprise that my booking did not include housekeeping. The website of Breakfree at Cashel mentioned housekeeping is available. I was not informed that my booking omitted this service. Furthermore, I was told to collect new towels by myself at the counter. I just don't feel the hotel is not up to the mark in this aspect. Other things I am not quite happy about is that the room space is too small for easy packing and unpacking of my luggage but I suppose I get what I paid for, which is ok. I have decided to move to other hotel for the rest of my journey in Christchurch for the above reasons .

Excellent location! So close to everything in the city centre, we used the valet parking service and didnt take the car out once!, we could easily walk everywhere. We stayed 3 nights in a 1 bedroom suite, which was nice and clean, well appointed, and with a super comfy bed. They even had a wee sewing kit and a toothbrush kit, which are definitely things we've needed on our travels! Facilities in the hotel were great and staff were very friendly and attentive. Quintin from concierge was so helpful, and helped make our stay extra special by organizing wine and platters and delivering balloons to our room for our arrival :) Breakfast was also really yummy. Thank you Fable Christchurch! We really enjoyed our stay :)

Comfortable hotel in Heart of City. Booked a room using points as a Gold Elite. Requested quiet room and was appointed 3rd floor over traffic lights so receptionist kindly moved me to a room on opposite side. It was quiet however the walls are thin and I can hear a lot of noise this morning - a lot of noise. Room service eggs were excellent, as was bar service last night. They know how to make a good drink. I was a bit annoyed as mini bar knocked this am and said she thought there was “no one in the room” whilst I was on a call. Not so professional. Can recommend as a good hotel in Christchurch (I’ve stayed in quite a few)

Fantastic spot, had a lovely time. Staff were friendly and helpful. Would recommend for anyone staying in the area. Beds were comfortable and showers were clean. You can walk around to restaurants closeby

The decoration is good-looking. There are many rooms. We all thought that there was no hair dryer in the room. Later, we checked the empty cabinet and found that the hair dryer was in the gap. This location is good, there is the largest park, and the bus interchange near Christchurch is the main bus station, ten minutes walk.