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The hotel is in an excellent location, close to the train station, right by the lake, close to the church and various attractions in the old town, and convenient for surrounding facilities such as dining and shopping. The hotel rooms are also very clean and tidy, and the service is in place.

Went there with my parents. The location is great. The hotel is very old and the room looks just okay. The pillow is very low and not confortable. Breakfast is good.

Location – 9/10 The hotel is in a prime location, right by Lake Lucerne and just a 5-minute walk from Lucerne Train Station. It’s within walking distance of major attractions like the Chapel Bridge (Kapellbrücke), the Old Town, and the Culture and Convention Center (KKL Luzern). The area is modern and convenient, though if you’re looking for a more historic, traditional Swiss setting, you might prefer something in the Old Town. Rooms – 8.5/10 The rooms are spacious, clean, and modern, with comfortable beds, stylish decor, and large windows offering great views of either the lake or mountains. Some rooms have floor-to-ceiling windows, making the scenery even more spectacular. The bathrooms are sleek and well-equipped, and amenities like a Nespresso machine, minibar, and a work desk add extra comfort. Service – 8/10 The staff is professional, friendly, and efficient. Check-in and check-out are smooth, and the concierge is helpful in offering local recommendations or organizing activities. Some guests have noted that the service can feel a bit business-oriented rather than warm and personal, but overall, it’s efficient and reliable. Dining – 8/10 The on-site restaurant and bar offer a good selection of food and drinks, with a mix of Swiss and international cuisine. Breakfast is buffet-style, with fresh pastries, cheeses, cold cuts, eggs, and great coffee. The variety is good, but during peak times, the breakfast area can feel crowded. Amenities – 8.5/10 Fitness Center & Sauna – A well-equipped gym and a small sauna are available, perfect after a long day of sightseeing. Meeting & Conference Rooms – Great for business travelers, with modern facilities and event spaces. Parking – There’s underground parking, which is convenient but comes at an additional cost. Free WiFi – Strong and reliable throughout the hotel.

The most satisfying hotel in the entire Swiss trip. There is a No. 24 bus across the road from the Lucerne train station. It takes only a few stops to get to the hotel entrance, which takes more than ten minutes. It is very convenient. The hotel is directly by the lake. When I opened the balcony door of the room I booked, I could see the lake and snow-capped mountains. It was so beautiful. The whole room is quite large, and the decoration design is unique, with a strong sense of holiday style. It is suitable for staying for two more days.

Good location, by the lake. Spacious room, good service, breakfast

The hotel is very nice and the rooms are well equipped. Everything is there, also slippers and L'occitane products. The view of the city - if you have a good room - is wonderful. Ah, and the room is very clean ! On the negative side, the bed was uneven, maybe because it was used too much, so sleeping was a bit uncomfortable. Then, the rooms are not so spacious. For one or two nights, I fully recommend coming here. I will rather go to a more modern hotel next time because of the uneven mattress.

The hotel location is 15 minutes walk from the Central Railway Station. The first time is hard to find. The hotel is in an inner street. The navigation must be well used. There are many attractions near the hotel, and it is convenient to cross the river to the old town. Breakfast at the hotel is ok, you can eat it full, meat and cheese are abundant, breakfast must be full, you can save a lot of money. The hotel room is very clean and comfortable. The only bad thing is that the hotel has cooperation with local travel in China. It receives a lot of Chinese tour groups every day. The key point is here. The 3 days I stayed, the tour groups I met were very unqualified. Noisy, the corridors are not soundproof, they are particularly noisy, which seriously affects the rest. It is recommended that the hotel area be divided into tourists and tour groups. Breakfast should also be staggered. Otherwise, there is nothing to eat. . The hotel does not provide a kettle, but there is a public hot water insulation pot, but the temperature is not high, you can only drink, not tea.

It was overall a good stay but the hotel is slightly far from the train station. Breakfast spread was great and rooms were clean

Added 23 euros at the counter to upgrade to a room with a balcony facing the river. Bed: The bedding is clean and hygienic, and the white quilt cover has a bumpy feel. It looks very pleasant to cover and is very comfortable. The mattress is firm and supportive, which is our favorite type; Bathroom: relatively large, with wet and dry separation in the shower, and the toilet is clean; Balcony: Go back to the room at night and sit on the balcony for a while, very comfortable and relaxing; Front desk: The service staff is friendly and able to coordinate according to some of our requirements; Overall very satisfied!

The hotel is in a prime location with convenient transportation. The rooms are clean and tidy, very quiet and the scenery is excellent. The service staff is enthusiastic and the facilities are complete and advanced. The experience is very satisfactory and it is very convenient to go anywhere in the old town.