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"The hotel is close to the train station. The location is easy to find. It's about 10 minutes' walk away. It's just a bus ride away. The room is quite big. I booked a triple room. The double bed is comfortable. The single bed is a sofa bed. It's generally comfortable. In the evening, it's downstairs. A loud noise from the crowd at the bar was heard."

"Went there with my parents. The location is great. The hotel is very old and the room looks just okay. The pillow is very low and not confortable. Breakfast is good."

"The location of the hotel is OK, but the hotel service is really bad. There are children making noise in the hotel at night, which affects sleep! The most ridiculous thing is that when we were sleeping, the front desk called us and said we were making noise. This shows that the quality of the hotel service staff is really poor. They harassed the guests without knowing the situation. This is the first time I have encountered such a situation in so many years of traveling abroad!"

"Even though the location requires you to take a bus to the hotel around 20mins. Bus stop just outside the hotel. 2-3mins walk. We were delighted with the hotel. Very well thought out room and design very tasteful. Very nice view of the lake. The staffs are very friendly and helpful as well."

"The pictures are all views from the window. See the beautiful scenery of Lake Lucerne. Because it is this, we evaluate 5 stars. The hotel is 4 stars in size and has the same facilities as the domestic express hotel. The room is quite large in Switzerland. The balcony is very nice to see the lake. It takes 8 or 9 minutes to get to the lake. There are more places to eat around, and the bus is still close. Go to the hotel to take the little cable car. The breakfast variety is too small, 30 Swiss francs a person, it is really cheaper, it is the simplest breakfast in the entire Swiss itinerary. The breakfast restaurant can see the lake, it is still good. The overall layout of the hotel is very good, people like it very much, the hotel service is also very good. Specifically, the hotel has a shuttle bus, saying that it can only be sent to the bus station from the hotel, and then take the bus to the train station. The driver actually sent us directly to the train station that day, touching. Lucerne is not big, the hotel location is OK, and it is convenient to go anywhere."

"The hotel is very nice and the rooms are well equipped. Everything is there, also slippers and L'occitane products. The view of the city - if you have a good room - is wonderful. Ah, and the room is very clean ! On the negative side, the bed was uneven, maybe because it was used too much, so sleeping was a bit uncomfortable. Then, the rooms are not so spacious. For one or two nights, I fully recommend coming here. I will rather go to a more modern hotel next time because of the uneven mattress."

"Good location, by the lake. Spacious room, good service, breakfast"

"The location is good, close to the train station and most sightseeing places in Luzern. The receptionists were all friendly and helpful. The only drawback of the hotel is noise levels. There are many restaurants around with outdoor seating so you would hear people chatting all the way till 11 pm. 5AM in the morning there would be loud street cleaning trucks. There was one night some bar nearby had loud drunk people noise till 2AM. There's no AC in the room so you have to leave the window open and deal with all the noises."

"Added 23 euros at the counter to upgrade to a room with a balcony facing the river. Bed: The bedding is clean and hygienic, and the white quilt cover has a bumpy feel. It looks very pleasant to cover and is very comfortable. The mattress is firm and supportive, which is our favorite type; Bathroom: relatively large, with wet and dry separation in the shower, and the toilet is clean; Balcony: Go back to the room at night and sit on the balcony for a while, very comfortable and relaxing; Front desk: The service staff is friendly and able to coordinate according to some of our requirements; Overall very satisfied!"

"The hotel is in a prime location with convenient transportation. The rooms are clean and tidy, very quiet and the scenery is excellent. The service staff is enthusiastic and the facilities are complete and advanced. The experience is very satisfactory and it is very convenient to go anywhere in the old town."