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"Large, comfortable hotel, but quite old. For me, this is a 3 * hotel, not 4 at all. Very pleasant staff, welcome drink immediately upon arrival, there are absolutely no complaints about the staff. Very small parking, you need to book a place in advance, 10 euros per day. On the 9th, 10th and A floors, the rooms are ”privileges”, but in fact they are no different from the rest. There was only a coffee machine and a huge bed. The view from the balcony of the city is wonderful, but at night it is very noisy. There are no dumbbells in the gym, although there are a lot of other equipment, which is strange."

"Stayed there for more than two weeks, a lovely resort with bungalows and apartments in a Canarian style, good services like laundry, animation, several nice pools including a big heated one. Had an apartment on 4th floor with a large terrace and lounge chair - didn’t have to go to pool to get some suntan! The furniture a little outdated but the only big problem- there were lots of sweet ants running around the kitchen, had to have a cleaner to spray the place around. Still, a nice place once this was tackled"

"Beautiful hotel with wonderful facilities and services including private pools with plenty of sunbeds, a gym, spa, art exhibition room, games room with pool tables and football tables and TVs showing live sports matches. There are also organised daytime activities and evening entertainment. I loved the neutral and mint earth tone colourway theme throughout the hotel which is very calming and relaxing. I also respect the hotel's commitment to sustainability by installing water filleting machines to reuse bottles and refillable soap and shampoo dispensers. My room was warm, cozy and clean with a nice balcony view and a variety of tv channel and movie selections including Netflix. The cleaning lady was kind to remake my bed from two twin beds into a large double bed with beautiful flower petal decorations and chocolate truffle treats which were delicious and I appreciated the additional touches. The breakfast was delicious ans very filling, presented in a buffet style with so much variety and choice of different stations within the dining room (cereal and granola; fruit, salad and juice bar; toast and baguette station; pattessarie station; hot English breakfast station with a section dedicated to different preparations of eggs). Staff were very welcoming, friendly and helpful. The hotel is in an excellent location with stunning sea and mountain hill views and has direct access to Torviscas Beach which is less than a 3-minute walk. There are also many local shops, bars and restaurants including a mcdonalds by the beach. I really enjoyed my stay here and will definitely revisit in the future!"

"Service: The service was great. We were compensated for a half-day delay in checking out because the room was delivered to us one hour late. The waiters were all warm and polite. Facilities: The suite hotel has two toilets, a large sofa, and a large balcony, which is very suitable for families with children. Hygiene: The waiters who clean the room are very hard-working. There are many rooms, and each room is cleaned very carefully. Environment: A great location. There is a shopping mall downstairs and the beach is a few hundred meters away. The hotel has three very large swimming pools🏊♀️In short, we have stayed in many five-star hotels in Europe. This is my favorite hotel. In addition, the breakfast is also very good, and a lot of freshly squeezed juice is provided🍹I will stay here again next time I come👍"

"El servicio fue excelente, las instalaciones muy buenas. Se hecho de menos zumo de naranja natural en los desayunos y jamon serrano en las cenas, para ser un hotel de 5 estrellas joia. Pero en general muy bien, tienen varios detalles como bombones, licor......"

"The customer service at the reception was really bad no respect at all. Buffet just soso. Facilities are good tbf"

"The location of the hotel is really nice (Fanabe), close to the shops, restaurants and bus station and beach (few minutes). It is very family type of hotel, very friendly and in a way different. Lots of 1-2 story building, rooms, 4-5 small swiming pools, bar and big restaurant, green plants and trees. The hotel is all inclusive and they present various food and fruits (every day fresh food vegetables and fruits) and free beer wine and drinks. Friendly staff, clean rooms and various service."