The Old Inn

I have thought very carefully about this as some aspects were excellent and some very poor. I think that a true average rating would have been 3 or 3 stars but I thought that unfair as the good aspects should be rewarded. I just hope that the management take note and look at the problems. I think it only fair to start with the good. The absolute highlight was the food. We love to do foodie trips but this trip was intended for touring and not so much the food but actually the food here was exceptional. The chef deserves the highest compliments. The rating would have been much lower without his contribution. It really was exceptionally good. The second highlight was the room. We had a suite and it was superb... but...if only it had been maintained properly. More of that in a bit. On the negtive side, the staff and service were very variable. The first night we stayed (24 April) we were served by a man in the bar. We said we were booked in the restaurant and asked to see the menus. he came to take the order. We were expecting to be ushered to the restaurant when he brought the food to our table in the bar. We asked about the restaurant and he said "well you might as well eat here now". This really is not what we expect from a hotel of this class. The second night we were there, we just went to the restaurant ourselves. For balance, some of the service was excellent. Special mention for the Polish girl in the bar (sorry, we did not get her name). She was brilliant on both nights, positive and friendly and helpful with a smile. She should be in charge and also training the others. I mentioned that the room was good. It was but let down by appalling lack of maintenance. Do they have anyone checking the rooms? The layout and design of the room (room222) were superb but let down by problems. The bathroom mirror had over half of the bulbs not working. That is not an exaggeration, it was over half of them off. The shower required 2 strong hands to turn on and even then with difficulty. The toilet seat was hanging on by one hinge. Simply not good enough! I should say that the room cleaning staff were excellent but clearly in fear of the managemnt and frightened to report anything. Not the way to manage a hotel. So, all in all, this is a lovely place and could be so excellent but needs some better maintenance and people management. Just hope somebody takes note.

We had a wonderful relaxing stay here. Rejuvenating spa facilities, fine food and a comfortable room made our break a real treat. The staff were very friendly and most helpful. The beautiful walk into the Country Park beside the Inn was fabulous - the waterfall is definitely worth a visit.

We stayed here as a couple for a birthday celebration. The hotel is charming and the staff were so attentive across the hotel. The spa is lovely. Food was local and fresh, we went for the two night package including one evening meal. Close to Belfast so we got some good shopping in too. Highly recommend

Over priced for what is average food, drinks were also very over priced as exactly the same bottle of wine I have been served before is now almost 50% more expensive! This is not due to simple inflation and the higher price is not justifiable in my opinion. Table service was virtually non-existent despite the bar and restaurant not having a full house of customers. The car park was full and there were no spaces available on the street, making it difficult for people with limited mobility.

Full disclosure that our visit was arriving on Monday for a one night stay so things were quieter than normal. First impressions at reception were extremely impressive and the attention to detail and helpfulness from the reception staff was second to none. We were guided to our room and the as it was our first stay at the facilities were explained in great detail (but not boringly). We had a fantastic room that had the best atmosphere and decor that it couldn't be faulted. Our evening meal was had in the restaurant and chosen from the al la carte menu and all elements were incredible. Karen, the restaurant manager was an excellent example of a professional and attentive member of staff who showed interest in us, the guests. A quiet night's sleep in a very comfortable bed followed by a fantastic breakfast experience. (A leaky coffee caffeteir but all sorted, if you know you know). We didn't avail of the opportunity of using the Spa but it did look amazing, I'll maybe check that out at a later date. Charlotte, the experience was a credit to you and all of your supporting staff. Will I be back? Of course I will. *****

So relaxing from the start to finish.Food, amazing. Rooms are so cosy, with everything you need for your stay. Staff so helpful and went above and beyond to make sure we enjoyed are stay. Spa amazing, poolside service, what more could you want

AMAZING stay at the Old Inn in March 2024. Absolutely everything about the stay was exceptional. From entering the building to the friendliest receptionist and host, being lead to the cottage and being shown all the amenities available, they stay was every bit as special and relaxing as it should be. Every member of staff was friendly, chilled and seemed genuinely happy. We stayed in the cottage and it was absolutely stunning with its own hit tub and entrance to the spa. To add to the experience the food was EXCEPTIONAL, some of the best food I've tasted in NI. I just loved everything about this stay and honestly can't wait yo go back. One caveat would be we paid for our dog to stay with us but nothing for the dog was provided. It would have been above and beyond to provide some little bits for the dog just to top it all off.

The individual rooms are amazing, as was the Treetop spa area, the sauna and steam room great, a real plus but the favourite was the heated marble beds, so relaxing!!!! The staff reflect the grandeur of the place by going the extra mile to make our stay so memorable. There are various options for dining. Entertainment on in the 1614 bar which has a lot of character.

We have stayed in The Old Inn on a few occasions since we got married there in 2015. It’s always really good and this time did not disappoint. We’d had a voucher for Christmas for a night’s stay and 3 course meal so decided to use it for an Easter weekend treat. Our room was clean and very comfortable with everything we needed in it. We spent time in the bar before and after our meal and the bar staff were great, especially Laurie who was very friendly and has apparently only been working there for a few weeks but obviously very experienced in the hospitality industry. On to the restaurant, again very efficient and friendly staff and the food was gorgeous, I doubt even Gordon Ramsay could have found fault with it. The duck I had was beautiful, pink in the middle and melt in the mouth. Breakfast was lovely too, my husband enjoyed his cooked breakfast and I satisfied myself with the continental selection. We will definitely be back.