Guest User
January 9, 2024
The hotel is a very cool combination of modern architecture embedded in a historic building. The rooms are spacious and decorated with good taste and the staff is very friendly and efficient. The location is absolutely perfect, on a quiet, semi-pedestrian street, right next to the main Plaza and the old university (both worth a visit). However, there are a few things that could be improved and one in particular that is a major issue. The first one is a bit of an annoyance. We have been going there since they opened and have probably stayed more than 40 times. I don't expect any special trea**ent but I would really appreciate if the folks at the reception at least didn't ask us if it's our first time in the hotel. As I said, it's just annoying, if you've stayed 2-3 times per year for almost 15 years in the same place, it can feel nice to get your loyalty recognised. And, I understand that internet bookings don't allow for personalised trea**ent but one can always check or mark a guest as a frequent client. The second area for improvement is wear and tear. The rooms start to show signs of aging. The hotels has been open for almost 15 years and floor boards and tiles start to show cracks, doors and windows don't close properly, there are stains and scratches on the walls and doors and the TVs are first generation flatscreens (and, for example, we didn't figure out how to change audio from dubbed Spanish to English ). The third area however is much more problematic. This hotel has the hardest and most uncomfortable beds and pillows I have ever, EVER, slept on. The beds feel like they are made of concrete strengthened with tungsten and the pillows, besides being 2 meters high, are as hard as the bed. Both my wife and I developed such horrible pain in our back and neck that we had to take pain killers for days. We love this place and it has been a home away from home for many years but maybe our bodies have gotten too old for the endurance test the beds and pillows pose. Unfortunately, until that changes, we will not be coming back.