Element Dallas Love Field

The room was very nice but the neighborhood had alot of homeless people and the parking is wide open. People who lived in the apartments behind were parking and getting deliveries in the hotel parking lot. There are a few food options nearby. Staff was very nice and knowledgeable.

I stayed here for a week and after four days developed bites and rashes all over my body. I informed the front desk and was moved to another room for the last two nights, with a promise of compensation. No manager was on duty at the time. Days later, I still hadn’t received a call from a manager. Each time I tried to follow up, my calls went unanswered—until I called from a different number, at which point they picked up immediately. I was then told the manager “wasn’t available until later.” The hotel itself was fine, but the staff’s lack of follow-through and assistance was unacceptable. I’m still dealing with the aftermath of this experience. I won’t be returning or recommending this property.

Nice clean and new hotel with nice staff. Kind of strange industrial airport parking & rental car kind of neighborhood

This is my second time at this property which is both an Element and an Aloft. The last time the front desk was chaotic and disorganized - staff chatting with friends, getting in each others way, slow and confused. Maybe a one-off, it happens. But this time, while they acknowledged that we had pre-paid ******* reservations, the desk clerk could not give us a room. Why? Don't know. We were asked to wait for the manager. So we waited. And waited. And finally I gave up, went to the desk and paid a second time for the room. Did the management come to us offering to make things right? Nope. Apology? Nope. Sat at the bar to order drinks. No bartender. Waited, and still no bartender and this was on a Saturday night. So I walked into the kitchen and asked if anyone could pour me a drink. A cook came out, did her best, but did not know how to collect payment. So again, it was wait for the manager, who finally showed up and seemed baffled by his own computer system. I gave up, slapped down a 20 and walked away with my drinks. The impression I had on the first stay was confirmed: this hotel is not well managed. I don't blame the clearly under-trained desk clerk, or the willing cook, this is a management issue.

Love the person that I checked in with she was super friendly and awesome

Too noisy/ Limited Parking Very busy and noisy hotel. Not enough parking.