No. 173 Wuding Street, Pingcheng District, Datong City, Shanxi Province, Pingcheng District, Datong, Shanxi, ChinaView Hotel Details
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Guest Reviews of CIoud Xiaozhu HoteI
9.4/10
Outstanding
777 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
The room was big and the bed was comfortable. I don’t think they clean the carpet floor so don’t walk with bare foots
Response from Property: Dear Guest,Thank you for your positive feedback on the spaciousness of our room and the comfort of the bed. We greatly appreciate your comments regarding the carpet cleanliness, and we take your feedback very seriously. We will promptly inspect and enhance our carpet cleaning and maintenance procedures to ensure the comfort and hygiene of all our guests.If you have any further suggestions or require additional assistance, please do not hesitate to contact us. We look forward to welcoming you back and providing you with an even better experience. Wishing you a pleasant day!
DianeIngrid
Speciai Double Bed Room
Stayed in Nov 2024
Family
13 review
10/10
Outstanding
Posted on Jan 9, 2025
Lovely little hotel. Staff were friendly and accommodating. The shower and toilet were separated which made it much easier for us. Room was clean and well heated against the super cold weather. Good location in the old city. If the weather is good, you can hang out at the roof balcony in the evenings with an amazing view of a pagoda.
Response from Property: Thank you so much for your wonderful review! We are thrilled that you had a great experience at our hotel.We look forward to welcoming you again in the future and hope to continue providing you with excellent service.
filib96
Speciai Double Bed Room
Stayed in Oct 2024
Traveling with friends
6 review
10/10
Outstanding
Posted on Nov 19, 2024
Very central, clean and well furnished
6/9
Response from Property: Thank you for your evaluation, I hope you have a good mood every day, and I wish you a happy life.
Overall quite a good stay. Room is clean and tidy.
Response from Property: .能與您相遇真是太幸運了,非常感謝您百忙之中寫下的寶貴點評,您的評價就是我們的最大動力呢!用心的服務,給您不一樣的體驗!
Emiliano
Cozy Queen Room
Stayed in Aug 2024
Couple
6 review
10/10
Outstanding
Posted on Sep 14, 2024
All good. Nice place and nice people.
Response from Property: Thank you,very much
Tee
Queen Room With Audio-visual Equipments
Stayed in May 2025
Traveling with friends
9 review
6.5/10
Posted on Jun 10, 2025
The facilities of this hotel are OK. From the cleanliness of the room to the comfort of the bed, everything is OK. The shower water will flow into the room, so be careful. The hotel is in the city. Didi is convenient.
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Response from Property: Dear guest: Thank you for choosing to stay in our hotel and taking the time to share your valuable feedback! We are glad to know that you are satisfied with the cleanliness of the room, the comfort of the bed and the convenient location. Your recognition is a great encouragement to us. Regarding the problem of bathroom drainage, we are deeply sorry. We have contacted the engineering department to check and rectify it as soon as possible to ensure that similar situations will not occur in the future. Your careful reminder helps us to continuously improve the service details. Thank you again! Looking forward to your visit again, we will bring you a perfect experience with better facilities and services! I wish you a happy life!
Guest User
Sunshine Family Room (zero Pressure Mattress, Samrt Home,motion Sensing Toilet, Electric Curtains)
Stayed in Feb 2025
Family
20 review
2.5/10
Posted on Mar 30, 2025
Very dusty, phone and wifi were all covered in dirt, check-in service on Saturday night was unfriendly.
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Response from Property: Dear guest: Thank you very much for sharing your stay experience with us again! Small frictions in the family are the spice of life. I believe that you and your husband have reconciled at this moment. As practitioners in the service industry, we always believe that a good living experience should be a dual arrival of physical comfort and spiritual relaxation. Therefore, whether it is hardware guarantees such as constant temperature heating system and 24-hour strong hot water supply, or warm services such as free mineral water when checking out, they are all our daily practice of the concept of "home away from home". The original intention remains unchanged as the seasons rotate, and we look forward to continuing to provide you with a warm rest experience on the next sunny or snowy day. I wish you a happy life and all the best.
Before we arrived, the hotel called to ask if we needed anything prepared in the room in advance, which was a very thoughtful service. The hotel's front desk and cleaning staff are very enthusiastic. They not only greet you but also provide some local tourist information. Water is also readily available at the hotel. The location is very convenient, close to many attractions and restaurants. It was a very happy experience and I would stay at his house again if I have the chance.
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Response from Property: Thank you very much for your recognition and praise of our hotel services! We are very pleased to learn that you enjoyed the considerate service during your stay. Whether it was the advance telephone communication, the warm reception of the front desk and cleaning staff, or the tourist information provided, you were satisfied. Your satisfaction is our greatest motivation! At the same time, we are also very happy that you find the hotel's location convenient, which can add comfort and convenience to your travel. Thank you again for your support and encouragement. We look forward to your next visit and we will bring you more wonderful experiences! I wish you a pleasant journey and a happy life!
The room was in good condition, the towels were clean and new. Hot water and tea are provided on the first floor of the hotel. The service staff are very enthusiastic and will answer any questions. The hotel is located next to Kuixing Tower in the north of the ancient city. It is very close to the Five Dragon Wall and not far from various scenic spots in the ancient city. There are buses available at the door. The center of eating and playing is at Gulou, which is 2 bus stops away from the entrance. Standing on the hotel rooftop, you can take pictures of the Dai Wangfu architecture, which looks like the Forbidden City. Datong's tourism development is very good, the service staff are very enthusiastic, and you can feel that the people of Datong are working hard to make this city better and make tourists feel comfortable and satisfied. I would recommend Datong to my friends, it is a treasure city.
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Response from Property: Hello! Thank you for your 5-point praise! Every city has a reason to be missed, every season has its unforgettable scenery, and every hotel has its sweet and warm memories. I hope this journey will be the warmest and most unique memory in your mind! Wish you well!
Geographical location, right at this intersection, you can see the ancient buildings, squeezed next to the hot pot restaurant, it is easy to find, there are people to greet you at the door.
Environment: The environment is OK.
Hygiene: Speaking of hygiene, I must say something, I went in and put my luggage, thinking about washing my hands, and then took a small towel to dry my hands. I didn’t know until I wiped them. I found that there were hairs on my hands. Well, I have long hair myself, so I didn’t think much about it. Then I found two hairs on the bath towel on the cabinet, long hair, as shown in the picture, so forget it, anyway I don’t use it, but think about it, the towels won’t be dirty, I took down the bath towel on top, thinking about checking if there is any hair, the folded towel, opened it like a book, and there was a boy’s hair inside, I was stunned, and then checked the sheets and so on, on the surface, it felt okay, there was nothing dirty on it, really, this is the first time I encountered this.
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Response from Property: Dear guests, thank you for choosing to stay in our hotel. We express our sincerest apologies for the problems encountered during your stay. We will pay more attention to the standards of room hygiene and strengthen training on room cleaning. Thank you very much for your supervision. You can call us at any time during your stay and we will immediately send someone to change towels or rooms for you. I wish you a happy life and good work!
The room was nice and clean. It basically meets the requirements, and the location is good. It's only a five or six minute walk from the Drum Tower, but it's not too central and not too noisy. The hotel staff are very welcoming and will help bring up the takeaway.
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Response from Property: Dear guests: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really moved to see your satisfaction and affirmation. We will continue to work hard and be ready at all times. You are welcome to come back at any time.
Guest User
Sunshine Family Room (zero Pressure Mattress, Samrt Home,motion Sensing Toilet, Electric Curtains)
Stayed in Dec 2024
Traveling with friends
1 review
10/10
Outstanding
Posted on Jan 15, 2025
Because it is close to Beijing, this is my third visit to Datong. I stay here every time and I am very happy. I want to write a real experience, hoping to help other tourists in choosing a hotel.
1: After comparing the prices of many Gulou hotels, this one is the most cost-effective, with moderate prices and simple and elegant decoration. It has just been opened for a year and there is no formaldehyde. It is also very clean and tidy, and the bed is comfortable to sleep on.
2: The hotel is in a good location, in Gulou. It takes only a few minutes to walk to Gulou Food Street. Zini 369, Fenglin Pavilion, Longjuxiang, Xijin Road are all here. It is convenient for eating.
3: There is a large parking lot behind the hotel, which is really friendly to customers who drive by car. It is just right to park the car at the hotel and go to Gulou Food Street for dinner. PS: If you want to park your car in the food street during holidays, it is really It took a lot of effort~ I couldn't find a parking space at all, so it's important to find a hotel near the Drum Tower
4: Close to the scenic spots, you can walk to Shanhua Temple, Huayan Temple, Sipailou, Nine Dragon Wall, and Chunyang Palace (but it's not recommended in winter, after all, Datong is really cold)
5: The hotel is not facing the street and it's quiet to sleep at night~
6: Next to Kuixing Tower, the second-floor balcony can just see it. Datong has been decorated with lights and lanterns these days, and Kuixing Tower has also hung lanterns~ Take pictures here~
Personally, I am more picky about hotels when traveling. When choosing a hotel, I will consider various angles such as hygiene, price, service, and convenience. This hotel is quite satisfactory. The only shortcoming is that the service attitude may not be so enthusiastic. Datong's overall tourism industry service awareness is still relatively weak. It may be a newly emerging tourist city! But I personally still like Datong very much. It has a rich cultural heritage and has different scenery in all seasons. However, if you come to Datong in winter, you must wear more clothes. I heard that this year is a warm winter in Datong, but the temperature is slightly colder than Beijing. It is recommended to wear warm pants + long down jacket to prevent frostbite.
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Response from Property: Dear customer, first of all, thank you very much for choosing our hotel and sharing your experience with us. We have always been adhering to our mission oath to impress guests with our heartfelt hospitality. You are also welcome to Share more details of your stay with us. Your opinions will also be an important reference for our future services! We look forward to your next visit. We will continue to work hard to provide high-quality services and excellent customer service standards for every guest, and strive to create a comfortable and warm living environment for every guest. I wish you a smooth work and a happy life~
Anonymous User
Double Room (zero Pressure Mattress, Motion Sensing Toilet, Electric Curtains)
Stayed in Dec 2024
Solo travellers
3 review
9.0/10
Great
Posted on Jan 5, 2025
I chose this B&B because of its convenient location, close to the surrounding attractions of the Drum Tower, clean rooms, and good service. You must go to the Lantern Festival in Datong, it is very shocking.
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6/7
Response from Property: Dear customer, hello! Thank you very much for your support of our hotel. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. We welcome you to choose our hotel again whether for business trip or travel! Sincerely look forward to your visit again!
The service attitude is very good. The front desk and waiters take the initiative to greet customers. Parking is available at the door, and there is an elevator upstairs, which is convenient for traveling with suitcases.
The room is very warm in winter, the bedroom is spacious and bright, the bathroom is clean and tidy, and the dry and wet separation design layout is convenient for tourists to use.
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6/9
Response from Property: 您的滿意和好評是我們最大的追求。我們將以更加熱情和專業素養服務每一位賓客,讓您在我們這裏度過愉快和舒適的時光。再次感謝您的支持和讚揚,祝您一切順利!
Guest User
Cozy Queen Room
Stayed in Oct 2024
Family
1 review
10/10
Outstanding
Posted on Nov 28, 2024
The service is good and the environment is also very good👍The transportation is convenient, parking is convenient, and the room is comfortable and hygienic
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Response from Property: Every encounter in life is a great fate. Thank you very much for your support. I hope to spend a good time with you in the future journey!