Lavande Hotel (Datong Dongxin Square Railway Station)

Lavande Hotel (Datong Dongxin Square Railway Station) Reviews

Lavande Hotel (Datong Dongxin Square Railway Station)

Building 1, Wenyuan Huating Residential Community, Changning Street, Pingcheng District, Datong, Shanxi, ChinaView Hotel Details
Lavande Hotel (Datong Dongxin Square Railway Station)
Lavande Hotel (Datong Dongxin Square Railway Station)Lavande Hotel (Datong Dongxin Square Railway Station)Lavande Hotel (Datong Dongxin Square Railway Station)
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Guest Reviews of Lavande Hotel (Datong Dongxin Square Railway Station)

9.1/10
Good
2838 review
Verified reviews
Location9.1
Amenities8.9
Service9.1
Cleanliness9.1
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All reviews(2838)
Positive reviews(2787)
Reviews with photos/video(311)
Friendly front desk staff(672)
Classy environment(215)
Delicious breakfast(192)
Convenient parking(191)
Large rooms(144)
Many amenities(104)
Comfortable bed(52)
Close to train station(13)
Negative reviews(51)
Guest User
Family Room (Mousse Mattress + Air Purifier + Small Refrigerator)
Stayed in Apr 2024
Family
8 review
10/10
Outstanding
Posted on May 24, 2024
Non-smoking room was created on the fly for us. Consequently the smell of smoke lingered on in the room. Service was extremely prompt. The person taking care of our laubdry ran up the stairs faster than me. Comfortable beds. Excellent breakfast. Limited English language capabilities.
Response from Property: Thank you very much for choosing our Lifeng Hotel Datong Dongxin Plaza High-speed Railway Station Branch, we are very happy to affirm our services, we also apologize for the shortcomings of your experience, we will be corrected, and strive to be able to do a better, more portable service process, so that the customer experience is more fulfilling, and look forward to your visit again!
Guest User
Deluxe Twin Room (Mousse Mattress + Air Purifier + Small Refrigerator)
Stayed in Apr 2024
Solo traveller
9 review
8.0/10
Very Good
Posted on Jun 2, 2024
Everything FINE. Especially the Service at the FRONT DESK. I WOULD COME AGAIN
Response from Property: Love friends, your satisfaction is the driving force for our progress, for your praise, Xiaoli feels very happy oh. We will be more careful to serve, for your journey to add a good memory. Welcome to visit us again
FAHOKA
Deluxe Queen Room
Stayed in Jun 2023
Travelling with friends
110 review
10/10
Outstanding
Posted on Jul 31, 2023
Good hotel. Perfect. A little far from Datong ancient town.
Response from Property: Hello, dear guests! First of all, thank you very much for your patient review. Xiaoli is very happy to see your five-point praise. Being able to provide you with high-quality service is the unremitting pursuit of every one of us at Lavande. Xiaoli will make persistent efforts to become your kind partner in your journey. We sincerely invite you to stay again, and there are more surprises waiting for you to experience.
Guest User
Family Room (Mousse Mattress + Air Purifier + Small Refrigerator)
Stayed in Jul 2024
Travelling with friends
4 review
10/10
Outstanding
Posted on Aug 6, 2024
All was perfect
Response from Property: Thank you for your five-star praise, Xiaoli is committed to providing a high-quality lifestyle and superior comfort to every guest who comes to Xiaoli's home, it is Xiaoli's honor to provide you with quality service. Xiao Li will keep up the good work and look forward to meeting you next time for your choice and support!
TheDawg
Deluxe Twin Room (Mousse Mattress + Air Purifier + Small Refrigerator)
Stayed in Sep 2023
Business traveller
325 review
10/10
Outstanding
Posted on Oct 27, 2023
Always good hotel
Response from Property: Dear guest, thank you for taking time out of your busy schedule to share your stay. I am lovely Xiao Li, it is my honor that our little friend can spend a happy time with you. We are willing to give each "home" friend a cup of hot tea, a bowl of soup, a smile, for you to eliminate the fatigue of the journey, I hope you can feel our most sincere service in each journey, looking forward to your coming back again
Niniwaiwai
Deluxe Queen Room
Stayed in Dec 2024
Travelling with friends
6 review
2.7/10
Posted on Feb 7, 2025
The hotel is located in a good location but not too hard to find. The TV was half dark, but I was too tired to bother with it and just stayed there.
Original textTranslated by Google
Response from Property: Dear friend, we are sorry for giving you such a good experience. We are deeply sorry for this and thank you very much for your valuable comments and feelings! We have notified the engineer to repair it. Providing you with a high-quality accommodation experience is our unremitting pursuit. We sincerely invite you to stay again.
Cai.Ax
Deluxe Queen Room
Stayed in Apr 2025
Travelling with friends
7 review
10/10
Outstanding
Posted on May 23, 2025
The front desk Xiaohua has good service. The room is big and the hotel provides free unlimited and delayed check-out.
Original textTranslated by Google
Response from Property: Thank you very much for your continued support and encouragement, old friends. Every surprise and touch from you is the direction and motivation for us to move forward. Thank you for your recognition and praise of our hotel staff. Xiaoli has always been committed to treating every guest sincerely like a friend and providing friendly and thoughtful service charm. We will continue to maintain our service as always and look forward to your next stay~
1862630****
Deluxe Queen Room
Stayed in Oct 2024
Other
17 review
2.0/10
Posted on Nov 12, 2024
The cleaning lady had a very bad attitude and asked her to change the sheets. She rolled her eyes. After staying for 3 days, the cup was not cleaned on purpose. It felt like crumbs were put in specially. Moreover, the towels were not clean. It was very disturbing to the living environment and the sanitary environment was extremely bad. It needs to be rectified. I told her but she still didn't care. I hope the hotel will deal with this matter seriously. The woman who cleans the condoms on the top floor has very good front desk service. I try not to arrange people to live next to me. It's very good. I give her good reviews. , and the hair dryer is really rubbish! Such a big hotel can't afford a better hair dryer. I'm so impressed that I can't even dry my hair! Blow dry your hair dozens of times
Original textTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay at Lavande Hotel Datong Eastcom Plaza Branch. We're sorry that we couldn't provide you with the high-quality service you deserve. We have fed back your problem to the relevant hotel departments for follow-up and improvement, in order to provide you with truly high-quality services. Listening to our guests helps us create the best customer experience possible, and thank you again for taking the time to provide us with your valuable feedback. It is precisely because of your feedback that we realize our shortcomings instead of resting on our laurels in the field of service. We hope you can come again soon and give us the opportunity to give you the best experience.
1514779****
Family Room (Mousse Mattress + Air Purifier + Small Refrigerator)
Stayed in Apr 2025
Family
17 review
2.5/10
Posted on May 3, 2025
The hotel facilities are old. It is originally worth more than one hundred yuan, but it is sold for more than one thousand yuan during the holiday. The service has not kept up. First of all, the sound insulation is the worst among all the hotels I have stayed in. I can clearly hear the snoring of the neighbors all night. The bathroom is so dirty that it cannot be used. The gap in the toilet lid is full of urine stains when flushing with water. If you need a good review, you should first improve the hygiene and service. No one wants to be a sucker. If the experience is not good, you can't make do with it.
Original textTranslated by Google
Response from Property: Dear guest, hello, thank you for choosing Lavande Hotel Datong Dongxin Plaza. Regarding the room rate issue you mentioned, it is a normal premium during holidays, and all room rates are within the control of the market regulatory department. We are sorry that we failed to provide you with the high-quality service you deserve. We have fed back your question to the relevant department of the hotel for follow-up improvements in order to provide you with truly high-quality service. Listening to our guests helps us create the best possible customer experience, and we appreciate you taking the time to share your feedback. It is because of your feedback that we recognize our shortcomings, rather than being complacent in the field of service. We hope you'll visit us again soon so we can give you the best experience possible.
M372689****
Deluxe Queen Room
Stayed in Apr 2025
Couple
6 review
10/10
Outstanding
Posted on May 23, 2025
Nice hotel, quiet, large parking lot, very happy 😊
Original textTranslated by Google
Response from Property: Dear, thank you for your good comment. We work tirelessly to build a warm hotel and care for every traveler. We not only provide a home-like feeling, but also a kind of neighborhood service that is comfortable, relaxing, free and heartwarming. Thank you for choosing Lifeng. Trust Lifeng and we will live up to your expectations!
Guest User
Deluxe Queen Room
Stayed in Apr 2024
Couple
44 review
9.5/10
Amazing
Posted on May 7, 2024
Very satisfied. The waiters are very attentive. The room has everything and is clean. The breakfast is delicious. It takes 12 minutes by taxi to the city wall. The only drawback is that you can hear the guests next door, which is a bit noisy until 11 o'clock. In summary, I would recommend it.
Original textTranslated by Google
Response from Property: Dear friend, thank you for choosing Lavande Datong Eastcom Plaza Store. We are very sorry that we did not get your full 5-star support this time. We hope that you can see our changes and progress next time you stay, and we will continue to optimize. Our services and products will bring you a better experience and a more unforgettable stay. We sincerely look forward to your visit again. I wish you a happy trip and smooth work!
Anonymous User
Business Twin Room (Mousse Mattress + Air Purifier + Small Refrigerator)
Stayed in Mar 2024
Other
31 review
10/10
Outstanding
Posted on Apr 22, 2024
The hotel has a good environment and complete facilities. The service of Xiaogao at the front desk is attentive and enthusiastic. There is a parking lot, which is very convenient and cost-effective. It is worth recommending.
Original textTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for your recognition and full review. It is our permanent pursuit to provide every guest with a warm, safe and comfortable stay experience! Thank you again for your trust and wish you a happy life and smooth work! welcome next time!
M372741****
Business King Room (Mousse Mattress + Air Purifier + Small Refrigerator)
Stayed in Sep 2024
Travelling with friends
4 review
10/10
Outstanding
Posted on Oct 13, 2024
Xiao Huang at the front desk has good service, affordable prices, elegant environment, and clean rooms.
Original textTranslated by Google
Response from Property: We are very pleased to see your comprehensive and detailed review of us. We strive to provide every guest with a value-for-money stay experience. Your satisfaction is our greatest motivation. Lavande Hotel Datong Dongxin Plaza is a young and energetic hotel that displays our unique charm with simple style and warm and considerate service. Thank you again for your recognition and encouragement. All hotel staff wish you a happy life and look forward to meeting you next time~————Love you Xiaoli
Xiaodongbei20170924
Deluxe Queen Room
Stayed in Mar 2024
Business traveller
119 review
10/10
Outstanding
Posted on Apr 8, 2024
The environment is good, the room is relatively large, and it is comfortable to live in. It is an ideal place for business trips and travel. The front desk service attitude is very good. It is worth recommending. The location is relatively good and you can choose it.
Original textTranslated by Google
Response from Property: We are very glad that you like our Lavande Hotel Datong Dongxin Plaza store. Xiaoli is a mid-range hotel under Jinjiang. It uses "mousse" mattresses and lavender toiletries. Provide just the right confidant service to enable guests to enjoy a high-quality and happy stay. I like you to come, I like you to come again! I hope that I will be happy to accompany you all the way. I am very happy to meet you. Xiaoli serves every guest with heart.
M303676****
Family Room (Mousse Mattress + Air Purifier + Small Refrigerator)
Stayed in Sep 2024
Family
2 review
10/10
Outstanding
Posted on Oct 7, 2024
The environment is great! The house is big and clean. It really exceeded the expectations of this trip. Traveling to Datong is cleaner than Datong City and is close to the expressway and scenic spots. It is very convenient to eat in residential areas. Xiao Wu at the front desk has a good service attitude and is clean and hygienic. , parking is free, will stay again next time
Original textTranslated by Google
Response from Property: Thank you for your choice. It is an endless honor for Xiaoli to receive your recognition and praise. Your satisfaction is our greatest affirmation! During your stay, we will do our best to provide you with a better stay experience! For you, we will continue to surpass and improve, and look forward to your next beautiful encounter. Xiaoli hopes you can come back again.